Operation Associate

Job Description

Key Responsibilities: Coordinate cross-functional tasks among academic staff, tech teams, and student support units to ensure seamless program execution. Optimize daily workflows for scheduling classes, managing course logistics, and facilitating learning delivery. Maintain accurate and up-to-date student databases, academic calendars, and internal operational dashboards. Support recruitment, onboarding, and engagement efforts for instructors and academic personnel. Act as a liaison for students and parents, offering timely updates on schedules, addressing concerns, and gathering feedback. Collaborate with vendors or logistics teams to handle any physical resources or hardware required for academic delivery. Prepare routine performance and operations reports, identifying opportunities for process enhancement. Monitor adherence to internal policies and standard operating procedures, ensuring high service quality. Address and resolve operational issues, escalating matters where necessary to maintain continuity and service standards. Requirements: Bachelor’s degree in Education, Business, Operations, or a related discipline 1–2 years of hands-on experience in operational roles, ideally within the education or EdTech sector Proficiency with productivity tools like Google Workspace and MS Office Strong organizational capabilities with the ability to manage multiple projects simultaneously Excellent verbal and written communication skills Ability to work under fixed timelines and thrive in a dynamic, fast-paced environment Sharp attention to detail and a mindset focused toward continuous improvement Show more Show less