Openings in Top BPO For DERM role in Bangalore location

Dear Professional

Delivery Excellence Partner

Please revert with your updated profile if you are interested for this position along with your CTC details

Good Day!!!

Thanks & Regards,

Subashini.S

Enrich N Enlight

ENRICH & ENLIGHT

Subashini@enejobs.com

Position : Delivery Excellence Partner

Work Location : Bangalore

Experience

Position Name: Delivery Excellence Partner

The purpose of the job or role

why it exists:

To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.

To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives

To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices

To drive business process improvements leveraging Lean Six Sigma

Primary Responsibilities:

Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.

Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.

Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.

Drive innovation and automation projects to deliver award winning case studies in internal and external forums.

Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.

Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.

Critical Success Factors:

Excellent communication and presentation skills

An eye for detail, analytical and data oriented with logical problem solving approach

Client and Stakeholder management skills

Influencing Skills

Program management skills – soft skills & networking

Assertive & self driven with an attitude of challenging the status quo

Ambitious or Goal oriented with a will to make it happen.

Education/Certification/Exp erience Requirements

Overall 10+ plus years of work experience with proven expertise in business problem

solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.

Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc. Experience in deploying Data analytics, Machine learning, Artificial Intelligence,etc would be an advantage

LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage.

Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO, SCM, HRO processes is must.

Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering background with proven black belt or transformation expertise in FAO,SCM,HRO processes

Shift: Willing to work in all shifts (currently afternoon shift) and willing to travel to any location as per client/organization requirements.