Opening For Front Desk Officer/Customer Service Executive with an MNC

TalentAhead

2 - 6 years

1 - 2 Lacs

navi mumbai

Posted:2 months ago| Platform:

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Skills Required

customer service front desk lead generation database management visitor management office administration showroom management front office front office operations front office management courier management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Keep the front desk organized and handle incoming calls, visitors, and couriers.
Maintain the database by keeping all leads in a spreadsheet and managing it.
Use scripts to explain the products features and benefits to clients.
Call leads from events, digital campaigns, direct calls, and showrooms.
Sort and categorize leads; assign filtered leads to the sales team.
Follow up on leads with the sales team and create reports on key leads and achievements.
Listen to customer complaints and forward them to the technical team; answer calls from potential customers.
Maintain the stock of marketing materials and act as a showroom consultant when the showroom is open.

Preferred candidate profile

Polite, organized, and clear in communication; able to adapt to changes.
Consistent, reliable, and willing to take on tasks as needed.
Able to think analytically and communicate effectively.
Remains composed and performs well under pressure; works in a systematic way.
Responsible for lead capture and has prior experience in customer service.
Educational/skills basics: high school graduate; proficient in English and Microsoft Office; fluent in English, Hindi, and the local language.

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