Job
Description
1. Educational Qualifications Bachelor’s degree in commerce, Finance, Business Administration, Healthcare Management, or related field Additional certifications in healthcare billing, coding, or hospital administration preferred 2. Work Experience Minimum 3–5 years ’ experience in hospital OPD operations and billing management Experience handling patient registration, appointment scheduling, billing, and collections Familiarity with hospital billing software and medical coding (ICD, CPT codes) 3. Operational Skills Efficient management of OPD workflows, patient flow, and appointment systems Coordination with clinical departments to ensure smooth OPD functioning Handling billing queries, insurance claims, and payment follow-ups 4. Daily OPD Follow-Up Ensure daily tracking of OPD patient revisit, diagnostics, and treatment completion Coordinate follow-up calls/SMS/emails with the front office team Generate and review daily follow-up status reports 5. Billing & Financial Management Accuracy in billing, invoicing, and cash handling procedures Managing insurance billing, third-party payments, and reconciliations Knowledge of healthcare insurance policies and claim processes 6. Technical Skills Proficiency in Hospital Information Systems (HIS), billing software, and MS Excel Ability to generate reports on revenue, patient statistics, and billing metrics 7. Communication & Leadership Strong communication skills for managing billing staff and interacting with patients Training and supervising billing and OPD staff for compliance and quality Handling patient complaints and billing disputes effectively 8. Compliance & Documentation Ensuring compliance with hospital billing policies and regulatory standards Maintaining audit-ready billing and financial documentation 9. Performance Indicators Billing accuracy and reduction in billing errors Patient satisfaction related to billing and OPD services Timely billing and claim submissions Revenue cycle efficiency and collection rates Staff productivity and attendance Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Education: Master's (Preferred) Experience: HOSPITAL BILLING & OPD: 1 year (Preferred) Language: English (Preferred) Work Location: In person
