Online Sales Specialist

As someone working with IndiaMART and handling leads and clients, your role involves managing listings, reaching out to potential buyers, and ensuring quality service to clients. IndiaMART is a leading online B2B marketplace connecting suppliers and buyers for bulk transactions. - Optimize your business profile on IndiaMART with high-quality images and accurate descriptions to generate leads effectively. - Regularly update product listings with correct details, keywords, and specifications to attract the right customers. - Utilize lead generation tools provided by IndiaMART to promptly respond to inquiries and increase conversion chances. - Segment leads into categories like Hot, Warm, and Cold for efficient follow-ups. - Consider using automated responses for initial inquiries while ensuring personalized and timely follow-ups. - Focus on building relationships with clients by offering personalized services, understanding their needs, and maintaining transparent communication. - Actively listen to clients to grasp their requirements, budgets, and concerns to provide suitable solutions. - Maintain clear and professional communication with clients through emails, phone calls, and chat messages. - Be prepared for price negotiations, especially in B2B sales, balancing the value of your products with flexibility based on client needs. - Provide strong post-sales customer service including product delivery, quality checks, and post-purchase services. - Request feedback from clients to enhance product and service quality. - Track performance through analytics tools provided by IndiaMART to monitor sales, customer interactions, and lead conversion rates, identifying areas for improvement. - Regularly analyze data to enhance strategies and optimize results. - Previous experience in handling leads and clients in a B2B environment. - Strong communication skills with the ability to build and maintain client relationships. - Proficiency in using Customer Relationship Management (CRM) tools. - Ability to analyze data and draw insights for strategy optimization. - Familiarity with B2B sales processes and negotiation techniques.,