Online Sales Specialist

Note: We will review the application only for the candidates who follow the points mentioned at the end of the post.

Learn more about Gehna at - www.gehnaindia.com

Job Location: Chennai

• Effectively assist customers by resolving their queries for jewelry products via Whats App Chat & emails. 
• Update customers when required on order status, delivery details, returns processing & refunds. 
• Internal coordination with production & design teams to track and manage customer orders statuses.
• Co-ordinate jewelry customization briefs with the design & production team and convert the online requests to orders. 
• Assist Customer on Voice & Video Calls to show Jewelry Products. 
• Track & measure all customer support tickets and provide weekly updates to the manager.

Ideal Candidate:

• Excellent English Communication Skills (Fluency of Tamil & Hindi a bonus) 
• You are good at multi-tasking. 
• You love collaborating & working as a team.
• You are a go-getter, always up for new challenges.
• Love for Jewelry.
• Prior experience of working in D2C/e-commerce companies & customer relationship roles is a plus. 

Things to note:

• We are a small & growing team and we work hard. We are not afraid to get our hands dirty, fail & learn.
• Salary Range for this role is 30K-40K INR/month.
• Candidates applying for this post should be residents of Chennai or willing to relocate to Chennai.
• If interested,

  please apply with your resume & short note about you to careers@gehnaindia.com.