Online Sales Executive

Job Summary:

Online Sales Executive

Key Responsibilities:

Shopify Management:

• Oversee and update the Shopify store, including product listings, pricing, promotions, and inventory management.
• Ensure the website is optimized for conversions and aligned with the latest e-commerce trends.
• Troubleshoot and resolve technical issues with the Shopify platform.

Marketplace Catalog Management:

• Maintain and update product catalogs on marketplaces such as Amazon, eBay, Flipkart, or others.
• Upload product details, images, and descriptions ensuring consistency and accuracy across platforms.
• Optimize product listings to improve visibility and sales performance (SEO, keywords, etc.).

Sales and Strategy:

• Drive online sales by implementing promotional campaigns and monitoring their effectiveness.
• Track and analyze sales performance across platforms to identify trends and opportunities for growth.
• Collaborate with marketing teams to synchronize product promotions and advertising campaigns.

Customer Management:

• Respond promptly to customer inquiries and resolve issues to ensure high satisfaction.
• Handle order processing, refunds, and other customer-related requests across platforms.

Reporting and Analysis:

• Generate and present reports on sales, website traffic, and marketplace performance.
• Recommend actionable insights to improve sales and operational efficiency.

Required Skills and Qualifications:

• Proven experience in managing online stores, specifically on Shopify.
• Proficiency in maintaining catalogs across marketplaces such as Amazon, Flipkart, or others.
• Understanding of e-commerce SEO and product listing optimization techniques.
• Familiarity with tools and software for online sales and inventory management.
• Strong analytical skills with the ability to interpret data and drive decisions.
• Excellent communication and organizational skills.
• Ability to work independently and manage multiple priorities effectively.