Onboarding Executive

Netcore Cloud

2 - 6 years

4 - 13 Lacs

mumbai maharashtra india

Posted:22 hours ago| Platform: Foundit logo

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Skills Required

project management communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Description
Responsible to onboard the customer by understanding the requirements and providing optimum solutions
Share best practices with the customer
Provide product training to customers and coordinate for User Acceptance Training
Take ownership of customer issues reported and ensuring they are resolved satisfactorily
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base, tech notes and articles
Identify process improvements

Requirements:

Minimum of 2-6 years experience in the software/tech industry
Willing to work in US/UK/EMEA shift
Understanding of SaaS products
Understanding of different technology stacks, programming concepts, integrations (REST APIs) with cloud systems
Fast learner and can pick up new technologies
Excellent written and verbal communication skills
Soft skills to interact with customers over the phone or video calls
Capable of working with cross-functional teams to solve business and tech problems
Project management skills

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