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DBS Bank
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Officer/ Senior Officer, Customer Service Manager

Officer/ Senior Officer, Customer Service Manager

DBS Bank

5 - 10 years

20 - 25 Lacs

Hubli

Posted:3 days ago| Platform:

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Skills Required

Credit processing asset operations Interpersonal skills Usage Legal Banking consumer banking MS Word Customer service Continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you.

Job Purpose

Job starts with verification of KYC & bureau reports for pre login cases and ensure the proposals are logged in as per the login checklist. Initiation and follow-up with legal & technical vendors for getting the reports on time. Also responsible for post sanction documentations as per the disbursement checklist and sending these files to operations team for storage post disbursement.

Requirements

Verification of files including KYCs Maker
Initiation of checks prior to assessment by credit underwriter
Bureau Trigger
Preparation of assessment and credit templates
Coordination with third party vendor for reports as per SLA
Storage of Credit file at the Hub
Pricing approvals
Handover of Credit file to Credit underwriter for decisioning
Check completeness of Post sanction documentation
Ensure receipt of title documents and vetting completion by external lawyer
Share soft copes of Post sanction documentation with Central Operations for disbursal
Send credit files to central Operations for Storage
Handle post onboarding customer service request by co ordinating with branches

Job Duties & responsibilities

Initiation of bureau checks before login stage.
Verification of login documents as per login checklist.
Initiation of CERSAI, Fraud, Legal & technical once the file is logged in.
Preparation of credit tools for assessment.
Follow-up with vendors for getting the reports on time.
Handover of Credit file to Credit underwriter for decisioning
Ensure receipt of title documents and vetting completion by external lawyer
prepares the disbursal documents in coordination with centralized operations and send back to Branch for execution for Sanctioned cases.

Submit post sanction documentation as per the operations checklist to Central Operations for disbursal.

Required Experience

5-10 Years of experience in Credit Processing / Asset Operations.

Education / Preferred Qualification

Graduation / Post Graduation

Core Competencies

Knowledge on Credit Tools
Understanding on Legal & Technical reports.
Vendor management
Asset Operations
Strategy and Planning

Technical Competencies

Ability to learn and use of Bank s internal software
Proficiency in use of MS Word, Excel, Powerpoint, Outlook

Work Relationship

Effective communication between self and superior
Inter-personal skills & team player
Display of RED Attitude (Reliable, Easy to deal with & Dependable)

DBS India - Culture & Behaviors

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

Ensure Customer Focus by Delighting Customers & Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
Maintain the Highest Standards of Honesty and Integrity

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Officer/ Senior Officer, Customer Service Manager