Officer/ Senior Officer, Customer Service Manager

As the leading bank in Asia, DBS Consumer Banking Group, you are in a unique position to help customers realise their dreams and ambitions. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, you play a crucial role in assisting customers at every life stage. Your financial solutions are tailored to meet the individual needs of each customer. Your primary responsibility will be to verify KYC and bureau reports for pre-login cases, ensuring that proposals are logged in accordance with the login checklist. You will initiate and follow up with legal and technical vendors to obtain reports promptly. Additionally, you will be accountable for post-sanction documentations as per the disbursement checklist, sending these files to the operations team for storage post disbursement. Key Responsibilities: - Verify files, including KYCs and act as a Maker - Initiate checks before assessment by credit underwriter - Coordinate with third-party vendors for reports as per SLA - Ensure completeness of post-sanction documentation - Handle post-onboarding customer service requests by coordinating with branches Requirements: - 5-10 years of experience in Credit Processing/Asset Operations - Graduation/Post Graduation - Proficiency in MS Word, Excel, Powerpoint, Outlook - Strong knowledge of Credit Tools, Legal & Technical Reports, Vendor Management, Asset Operations, Strategy, and Planning Technical Competencies: - Ability to learn and use the Bank's internal software Work Relationship: - Effective communication with superiors - Interpersonal skills and a team player - Display RED Attitude (Reliable, Easy to deal with, Dependable) DBS India - Culture & Behaviors: DBS is committed to creating a culture where all employees are valued, respected, and their opinions count. The workplace fosters continuous professional development, flexible working, and opportunities for growth within an inclusive and diverse environment. Expected value-driven behaviors include customer focus, building pride and passion, enhancing self-knowledge and skills, and maintaining the highest standards of honesty and integrity. Primary Location: India-Karnataka-Hubli This full-time position in Risk Management requires meticulous attention to detail, strong communication skills, and the ability to work effectively both independently and as part of a team. If you are ready to contribute to a dynamic and customer-focused environment, this role may be the perfect fit for you.,