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Molbio Diagnostics
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Officer - Engineering Services

Officer - Engineering Services

Molbio Diagnostics

3 years

0 Lacs

Goa India

Posted:1 day ago| Platform:

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Skills Required

engineering support training maintenance documentation installation service salesforce management dashboard marketing drive compliance licensing instrumentation

Work Mode

On-site

Job Type

Full Time

Job Description

Note

Locations:

Key Responsibilities:

Deliver technical and engineering support for the installed device base in the assigned region.
Conduct installations and user training for customers across sectors.
Address complaints, perform preventive and corrective maintenance, and ensure uptime.
Maintain accurate documentation including installation and service reports.
Monitor spare parts usage and manage device accessories and demo inventory.
Coordinate Salesforce ticket management and dashboard monitoring.
Support field marketing efforts including CMEs, conferences, and customer demonstrations.
Conduct training for internal teams and partners to improve service efficiency.
Facilitate AMC/CMC collection and drive service-related revenue.
Assist with product validation studies and compliance with IVDR and licensing needs.

Required Qualifications:

Diploma/Bachelor’s degree in Electronics, Biomedical Engineering, Instrumentation, or related disciplines.

Preferred Experience:

1–3 years of relevant technical service experience in medical or diagnostic devices.

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