Officer - Engineering Services

Job Description

Role & responsibilities Responsible for the technical support and application support as required (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required. Responsible & Accountable for Installation and User training (Both Public and Private Customers). Responsible & Accountable for Handling All the account allotted to him/her. Responsible & Accountable for Maintaining Documentation - Installation Reports, Service reports, Daily Sales Report, Tour plan, Collection of Customer feedback & Customer Master lists. Responsible for intimation of Relocation of existing Installed devices to RSM/RAM. Responsible & Accountable for maintaining the list of Spare parts & Device accessories. Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints. Responsible for Salesforce Operations and Ticket Management. Dashboard Operations and Regular Monitoring. Assisting the NABL related activities in discussion with Senior reporting Executive/Manager. Responsible for Collection of AMC/CMC & Service Revenue. Responsible for sending Material request for Spares to RSM Responsible for Product promotions to all Existing and Prospect customers. Handling other job-related responsibilities and tasks that are assigned by his/her superiors in defined territory or Outside territory whenever required. Preferred candidate profile We are hiring for 3 Field Service Engineer positions at the following locations: Nashik Rajasthan Bikaner We are looking for 3 qualified candidates (one for each location) who meet the following criteria 1 to 3 years of relevant experience in: Field Service / Technical Support Medical Devices / Equipment Installation Customer Complaint Handling Preventive Maintenance & Troubleshooting