Job
Description
Comprehensive Inquiry Management: * Accurately document all incoming inquiries from diverse channels (e.g., phone, email, walk-in, online forms) into our designated CRM/database, ensuring all relevant details are captured and meticulously organized. * Provide a prompt, professional, and courteous initial point of contact for all inquiries, actively listening to understand needs and offering helpful, accurate information. * Efficiently triage inquiries, resolving straightforward issues independently and seamlessly directing complex matters to the appropriate department or specialist for expert handling. * Maintain meticulous records of all past inquiries for audit trails, follow-up, and to inform future service improvements, ensuring data integrity and easy retrieval. * Follow up with customers to confirm satisfactory resolution, ensuring a positive experience from initial contact to completion. * Smooth Office Operations & Administration: * Oversee and optimize daily office operations, implementing efficient workflows and best practices to enhance overall productivity and maintain a highly organized workspace. * Manage office supplies and equipment, proactively monitoring inventory, placing timely orders, and coordinating maintenance or repairs to ensure all resources are consistently available and fully functional. * Maintain a welcoming and professional office environment, preparing meeting rooms, common areas, and the reception for daily use and important client visits. * Facilitate seamless communication between departments and external stakeholders, acting as a central point for information flow and operational coordination. * Implement and uphold company policies and procedures, contributing to a consistent, compliant, and harmonious work culture. * Manage vendor relationships with service providers (e.g., cleaning, utilities, IT support), ensuring high-quality and timely service delivery. * Assist with minor facility management tasks, escalating larger issues to relevant personnel to guarantee a safe and efficient physical workspace. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Morning shift Supplemental Pay: Performance bonus Work Location: In person
