Office 365 Support Engineer

An O365 Admin Level 2 job description typically focuses on providing second-level support for Microsoft 365 services, troubleshooting escalated issues, and managing user accounts, licenses, and security settings. Responsibilities include monitoring service health, assisting with user onboarding and offboarding, and potentially supporting MDM policies through tools like Intune.

Responsibilities:

• Monitoring service health dashboards and proactively addressing issues.
• Handle escalated issues.
• Administering and maintaining various Office 365 services like Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD.
• Managing user provisioning, license assignment, and access controls.
• Resolving escalated issues related to mail flow, calendar syncing, Teams functionality, and other service issues.
• Configuring and managing security settings and compliance features.
• Maintaining documentation of troubleshooting steps, SOPs, and knowledge base articles.
• Contributing to automation and efficiency improvements using PowerShell scripting.
• Collaborating with other IT teams to troubleshoot and resolve technical issues.
• Keeping up-to-date on new features, updates, and best practices.
• Good working knowledge on Mobile Device Management (MDM), Intune.
• Good understanding on Enterprise Mobility & Security features.
• Good working knowledge on data backup and data loss prevention plans.
• Collaborate with other IT professionals to integrate Office 365 with other systems.
• Creating and managing user accounts, including assigning licenses and resetting passwords
• Troubleshooting connectivity problems and access issues.
• Providing basic technical support to end-users.
• Educating users on best practices and new features.
• Monitoring service health and performance, reporting on issues.
• Enforcing basic security policies and best practices.
• Assisting with license assignments and management.
• Maintaining up-to-date documentation of systems and processes.
• Providing end-user training on Microsoft applications and features

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Experience:

• O365: 3 years (Required)

Work Location: In person