Technical Support Engineer

Job Description

Key Responsibilities: Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware. Utilize API knowledge to address technical inquiries and challenges. Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner. Maintain accurate and up-to-date technical documentation for internal use and customer reference. Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement. Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests. Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions. Requirements: Minimum 1 year of experience in offshore (international) voice and chat technical support. (Must have) Solid understanding of basic software/hardware troubleshooting and API concepts. Proficient in using support tools such as Salesforce, Jira, and Zoom . Strong communication and interpersonal skills with a customer-focused approach. Excellent analytical and problem-solving skills. Strong adaptability and a willingness to learn new technologies. Ability to work permanent night shifts. Job Type: Full-time Shift: Night shift Work Days: Monday to Friday Experience: International voice process: 1 year (Required) Shift availability: Night Shift (Required) Work Location: In person