Occupancy Planning and Management Delivery Director & Regional Lead

Occupancy Planning and Management Delivery Director & Regional Lead - APAC

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and manage teams of Occupancy Planning professionals embedded on major client accounts throughout the assigned region.

• Act as the primary representative of the OPM business in the assigned region, nurturing client relationships and ensuring satisfaction with service delivery.

• Coach managers and provide clear directions to help account teams consistently meet client objectives and contractual obligations.

Client Engagement & Delivery Excellence

• Cultivate and maintain strong partnerships with clients, driving consistent, high-quality occupancy planning and management services.

• Serve as the escalation point for client concerns and deliver prompt, effective solutions.

• Ensure best-practice adherence and operational consistency across regions.

Business Development

• Proactively identify and pursue business growth opportunities within the market.

• Present and pitch OPM services to prospective clients, including developing tailored organizational models, defining scopes of work, preparing cost proposals and negotiating contract terms.

• Contribute to the expansion of OPM services, leveraging digital innovation and new delivery models.

Collaboration & Integration

• Work collaboratively with cross-functional leaders and teams to ensure smooth integration and consistent delivery of OPM services, including partnership with Space Data Management (Auto CAD & CAFM/IWMS systems team), PMO, and Transition teams.

• Drive process improvements and share innovative ideas across the business and with clients.

• Develop a strong internal network and partnership with internal business lines with the intent of growing the OPM business.

Talent Development

• Create opportunities for career growth and professional development within the OPM team, offering clear pathways and training programs.

• Partner with HR and regional teams for effective recruitment, onboarding, performance management and retention of top talent.

Compliance & Governance

• Uphold and ensure compliance with all contractual obligations, service level agreements, and industry standards.

• Foster a culture that aligns with company values and promotes service excellence.

Requirements

• Minimum 10 years of professional experience leading occupancy planning or corporate real estate teams, with demonstrable success in client service and team management.

• Strong commercial and financial acumen. Responsibility for P+L management and revenue targets.

• Proven ability to influence and achieve results through others.

• Excellent stakeholder management and networking skills.

• High degree of self-awareness, emotional intelligence, and relationship-building ability.

• Persuasive communicator with strong presentation skills; able to articulate complex concepts to clients and internal Senior Leadership (COO level) teams clearly.

• Bachelors degree in Architecture, Design, or a related field; Masters degree or MBA is preferred.

• Experience leading large, multi-cultural teams, ideally in a global corporate real estate environment.

• Fluent in English; proficiency in one or more APAC/India languages is a strong plus.

• Willingness to travel up to 10% and work across multiple time zones, predominantly within APAC and with stakeholders in the US.

Key Competencies

• Strategic Thinking:Sees the big picture, simplifies complexity, and solves problems creatively.

• Change Management:Adaptable to change, intellectually curious, and driven to innovate.

• Collaboration:Builds strong relationships and works effectively with others.

• Execution:Delivers results with accountability and resilience.

• Client Focus:Prioritizes client success and business outcomes.

• Inspiring Leadership:Energizes and motivates teams, creating vision and strategy.

Location & Travel

• Preferred base:JLL Corporate office, Bengaluru, India. Singapore base may also be considered.

• Flexibility to travel throughout APAC and to the US as needed.

• Ability to operate across multiple time zones, including regular interaction with teams and leadership in APAC, EMEA and the US.

If you are passionate about leading teams, building client partnerships, and shaping the future of workplace solutions in the APAC region, we invite you to apply.