Posted:2 weeks ago|
Platform:
Work from Office
Full Time
• Handle customer inquiries and issues through chat (70%) and voice (30%) channels.
• Proactively manage multiple chat interactions while ensuring quality resolutions.
• Maintain a strong Average Handling Time (AHT) and high customer satisfaction levels.
• Manage customer concerns under pressure with professionalism and empathy.
• Collaborate with internal teams to improve the overall customer experience.
• Adhere to process compliance and quality standards. Requirements:
• Education: Graduates preferred (Undergraduates with relevant experience may apply).
• Experience: Minimum 6 months of experience in a BPO (domestic or international), preferably in blended or chat processes.
• Communication: Excellent verbal and written English communication skills.
• Availability: Comfortable working in night shifts (US hours).
Nex Elevate Recruitment
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