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Non-Voice Customer Service Executive

Non-Voice Customer Service Executive

Shining Stars Institution & travels

1 - 3 years

2 - 3 Lacs

Noida New Delhi

Posted:4 months ago| Platform:

Apply

Skills Required

BPO Chat Process Blended Process Non Voice Process customer service Email Process chat support customer support Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Job Professionals!!!

Greetings from Shining Stars!!

HIRING FOR THE NON VOICE PROCESS FOR MULTINATIONAL BPO FOR NOIDA LOCATION

Positions -

Non-Voice Customer Care Executive

REQUIREMENT - ANY UNDERGRADUATE FRESHER/ EXPERIENCE CAN APPLY OF THIS PROFILE.

Salary -

Upto 25k Ctc

Facilities -

Cabs provide in Odd hours

6 days working

Rotational Shift with Rotational Off

Excellent communication required

Role & responsibilities

Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.
Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible..
Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences.
Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.

How to Apply:

For any further queries or to get your interview aligned please give a call on

Kaynat - 8957778258 connect on this no.

Please allow us time to revert and request you to drop either a text or drop your resume over the same number.

Thanks & Regards

Kaynat Khan

HR Executive

ShiningstarsITPL

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