Non-Voice Customer Service Executive

• Responding to Inquiries: Address customer questions and concerns promptly via email, chat, or social media platforms.
• Problem Resolution: Troubleshoot issues, provide appropriate solutions or alternatives, and ensure complete resolution to prevent repeat queries.
• Documentation and Record-Keeping: Maintain accurate and detailed records of all customer interactions and transactions in a Customer Relationship Management (CRM) system or similar software.
• Information Provision: Provide accurate and consistent information about the company's products, services, and policies.
• Escalation Management: Identify complex or unresolvable issues and escalate them to the appropriate internal teams or supervisors while keeping the customer informed.
• Collaboration: Work closely with other departments (e.g., technical support, sales, back-office) to ensure a seamless customer experience.
• Adherence to Standards: Follow company procedures, guidelines, and quality standards, including response time (SLA) targets.
• Required Skills and Qualifications Strong Written Communication: Excellent grammar, spelling, and sentence construction skills are essential for clear and professional communication.
• Typing Proficiency: Ability to type quickly and accurately (often 50+ words per minute) to manage a high volume of inquiries efficiently.
• Problem-Solving Abilities: Strong analytical skills to diagnose problems, think critically, and recommend effective solutions.
• Multitasking and Time Management: Capability to handle multiple customer interactions simultaneously and prioritize tasks effectively to meet deadlines.
• Attention to Detail: Meticulousness in handling data entry, logging information, and ensuring accuracy in all responses.
• Computer Literacy: Proficiency in using customer support software, CRM systems, email clients, and live chat tools.
• Customer Focus and Empathy: A patient, positive, and professional attitude with the ability to understand customer needs and ensure satisfaction.
• Qualifications: Typically requires a high school diploma or equivalent, though some employers may prefer a college degree or previous customer service experience.
• Hiring for freshers

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,415.45 - ₹32,692.01 per month

Benefits:

• Leave encashment
• Work from home

Work Location: In person