Noc Engineer

1 - 5 years

4 - 5 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

1. Resolve L2/L3 related Issues (Client/Vendor/Nexge Platform/Ameyo Platform)

2. Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols.

3. Support for Hosted PBX and Hosted PRI and Hosted contact center solutions

4. Voice Traffic monitoring (ASR/ACD/PDD)

5. Customer Service Provisioning and post delivery support

6. Working in Shifts

Skills Required:

- Hands-on experience on Nexge Class-5 switch/ Asterisk/ IP-PBX/ ATA/ Media Gateway/ Soft Phone & Cloud Telephony Platform

- Knowledge of Voice Gateways-PBX, ATA & TDM Technology. 

- Understanding of Hosted PBX and Hosted PRI and Hosted contact Center solutions

 - Working knowledge of LAN Switching (VLANs, Inter V-LAN routing) and tools like (Telnet, SSH, NTP, DHCP & Syslog)

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