Title: NOC Engineer Level 3
Location: Remote
Opportunity: Full-Time
Experience: 5+ Years
Skills: Networking, Virtualization & Hyper convergence, Cisco, Juniper, Fortinet, and Active Directory
Shift: IST
Application deadline: 8 July 2025Notice: One week or Less (Applicants who can not join in a week will be rejected)
About Company
At AlifCloud IT Consulting Pvt. Ltd. we are dedicated to delivering exceptional white-labeled services to enhance organizational security and efficiency. We support Managed Service Providers (MSPs) with our white-labeled offerings, providing valuable pre-sales assistance, top-notch engineers, 24/7 support, and comprehensive managed services. Our mission is to empower IT partners by modernizing their technical teams and ensuring round-the-clock availability through agile and responsive engineering support.
Position Summary
The Network Engineer II is responsible for designing, implementing, and supporting infrastructure solutions, ensuring optimal performance, security, and reliability. This role involves project work related to infrastructure architecture, virtualization, containerization, storage, and team collaboration. The Network Engineer II is also responsible for providing presales engineering support and on-call after-hours infrastructure support. The role will support Network Engineering staff as a tier 2.
Core Responsibilities
- Infrastructure Operations & Support: Manage assigned infrastructure systems, ensuring their stability, security, and efficient operation.
- Project Execution: Complete assigned project tasks on time and within scope, ensuring project goals are met.
- Consulting: Provide expert IT infrastructure knowledge and consulting for assigned projects.
- Automation: Develop infrastructure automation code and documentation to streamline processes and improve efficiency.
- On-Call Support: Provide on-call after-hours IT infrastructure support on a rotating schedule.
- Presales Engineering: Support presales engineering efforts by providing infrastructure expertise to existing and prospective clients.
Required Knowledge, Skills, And Abilities (KSAs)
- Networking: Knowledge of network addressing, Internet protocols, and DNS. Proficiency in automation is required.
- Virtualization & Hyperconvergence: Advanced experience with VMWare VSAN, Microsoft Hyper-V, or Azure Stack Hyperconverged Infrastructure.
- High Availability Design: Experience in designing highly available systems.
- Governance & Standards: Familiarity with standards documents and governance practices.
- Business Process Design: Knowledge of business process design and implementation.
- Systems Administration: Experience with Linux/Unix systems administration.
- Project Management: Understanding of project management methodologies and tools.
- Scripting: Experience with scripting languages such as Perl, Shell, Python, or PowerShell.
- Networking: Knowledge of network addressing, Internet protocols, and DNS.
- Best Practices: Familiarity with infrastructure administration and information security best practices.
- Windows & Active Directory: Strong understanding of Windows Server environments and Active Directory infrastructure.
- Storage: Experience with network storage and object storage solutions.
Education And Experience Requirements
- Education: Bachelor’s degree preferred in a relevant field of study.
- Minimum of 5 years of relevant IT experience.
- Experience with network devices, including Cisco, Juniper, and Fortinet.
- Experience with server and storage virtualization.
- Proficient in Linux operating systems.
- Experience with Microsoft Windows Server and Active Directory.
Languages
- Fluency, both written and spoken, in English is required.
Working Conditions & Physical Requirements
- Travel: Willingness and ability to travel domestically and internationally preferred.
- Physical Requirements:
- Ability to occasionally lift and/or move up to 50 pounds.
- Occasionally required to run and dress network or power cables.
Key Performance Indicators (KPIs)
- System Uptime: Maintain system uptime at 99.9% or higher for critical infrastructure.
- Incident Response Time: Resolve critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day.
- Project Delivery: Successfully complete 90% of infrastructure projects within scope, on time, and within budget.
- Automation Efficiency: Implement and maintain automation scripts that reduce manual intervention by 25% or more.
- Backup Success Rate: Achieve 100% backup success rate for critical systems and services.
- Security Remediation: Address and resolve 100% of high-priority security findings within 24–48 hours.
- Client Satisfaction: Maintain client satisfaction with presales and support efforts at 90% or higher based on feedback surveys.
- Documentation Accuracy: Ensure 100% accuracy in system documentation, with updates completed within 48 hours of changes.
- On-Call Response Time: Ensure response times for on-call support are within 30 minutes during scheduled rotations.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensures and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate.
At Alif, we believe that diversity is our strength and inclusion is our mission. Our team is a vibrant tapestry of different cultures, backgrounds, and perspectives, and we are proud to celebrate this diversity every day. Join us in celebrating the rich diversity that makes AlifCloud IT Consulting a great place to work! Together, we can create a more inclusive and equitable world.
