40 Nexthink Jobs

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description The Digital Experience Monitoring Engineer/Administrator role is to operate and performance-tune the digital experience monitoring platform based on Nexthink across the organization to ensure high levels of digital experience, asset management and security. This individual also participates in the planning and implementation of policies and procedures to ensure monitoring efficiency, and maintenance that is consistent with company goals, industry best practices, and regulatory requirements A Certified Nexthink consultant or competent professional with around 6 years of IT experience including 4+ years of extensive experience in Monitoring Tools & PowerShell scripting along with ITIL process like Incident Management, Problem Management and Change Management. Accountable for on-going Nexthink operations for the customer service monitoring, investigations, and remediation plans preparation/execution. Perform Trend analysis of workplace related business problems, identify top few incidents and work with respective teams/individual to minimize the incidents. Detect and indicate the possible root cause of proactive incidents that the monitoring tool flags. Accountable for maintenance of Customer Nexthink infrastructure, release management, capacity management etc. Manage and operate Nexthink tool daily which includes Nexthink analytics, proactive monitoring, create investigations, campaigns, surveys, Dashboards, reports, engage the end-user to help fixing the problem proactively, troubleshoot and perform the Root cause analysis, make sure the defined KPIs are met, automate wherever possible.Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles Provide actionable insights to customers and automation opportunities. Develop metrics, dashboard/scorecard/reports for insights and data visualization overseeing Nexthink service production plan, based on Change & Maintenance Calendars (CMC), forecasts and historical data. Work on taking corrective actions based on the Customer satisfaction surveys. Work on the service improvement programs. Identify area of automation for issues being reported and able to develop customized scripts based on PowerShell/ other scripting language to automate manual tasks Develop Remote Actions based on Windows PowerShell and advanced Nexthink Scores based on XML Provide new insights to integrate Platform with existing solutions and internal processes; work against a set of Service Levels (SLs) Implement and maintain Nexthink tool interface integration for e.g., ServiceNow, chatbot. Effort estimation/reviews on need basis for new projects, Training of new team members and Able to work on Knowledge acquisition and updates to related documents. Train and support other services in the functionalities of the platform (Nexthink) Engage with platform partners to enhance tool functionalities &/or to address issues with the tool. Analysis customer needs, goals, strategic plans, and constraint to advice the best possible use of Platform (Nexthink). Maintains and protects confidentiality about all aspects of Customers. Adheres to Code of Conduct and Mission and Value statements. Maintenance of role and access management of the platform (Nexthink) Responsible for installation and configuration of Nexthink on Modern Workplace clients Understand how various components works in end user environment – Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., Should have hands on experience in troubleshooting windows 7/windows 10 clients for issues and understand the architecture of Windows clients. Exp - 3-5 years, Band - B2, Location - Bangalore, CBR - 110K ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: UxM - NexThink. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Proficiency in design build and implement Nexthink Create HLD and LLD documents for Nexthink implementation Good understanding of process to identify use cases analyzing the environment and implement in Nexthink Identify area of automation for issues being reported in the environment Good hands-on experience on Windows 10 support and proficiency in issues that could be seen in an end user environment Understand how various components works in end user environment – Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., Should have hands on experience in troubleshooting windows 7/windows 10 clients for issues and understand the architecture of Windows clients. Understands various components like ITSM tool and integrations of Nexthink tool and ITSM Able to review data produced by Nexthink, analyze and come up with strategies to configure use cases in Nexthink and proactively resolve issues. Excellent communication and interpersonal skills Excellent written skill Customer facing and articulation skills Good analytical skills and troubleshooting skills. Reporting and technical documentation as needed Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do Delivery Management Ensure seamless delivery of the projects Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms Ensure expected ramp down (ERD) compliance as committed in MSA Client Relationship Management Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation Identify and close early warnings on a project to avoid any customer escalations Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account Design and monitor project performance dashboards/ reports with the clients periodically Delivery governance across the project Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan Review and monitor revenue allocations/ realization to avoid OB revenue leakage Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ Operational Excellence Automation Focus Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project Innovation Focus Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working Drive and deploy Knowledge Management and sharing Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account Deploy the Wipro's knowledge management portal across the account and monitor & track trainings Capability Development and Talent Pipeline Creation Demand forecasting in line with business requirements Anticipate attrition and ensure right talent supply chain to deliver the project Spearhead quarterly demand forecasting and resource planning aligned to project requirements Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements Drive 100% compliance on trainings and upskilling requirements Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain Drive towards 100% mandatory training compliance for the target population within an account Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP Fresher engagement program Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Proficiency in design build and implement Nexthink Create HLD and LLD documents for Nexthink implementation Good understanding of process to identify use cases analyzing the environment and implement in Nexthink Identify area of automation for issues being reported in the environment Good hands-on experience on Windows 10 support and proficiency in issues that could be seen in an end user environment Understand how various components works in end user environment – Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., Should have hands on experience in troubleshooting windows 7/windows 10 clients for issues and understand the architecture of Windows clients. Understands various components like ITSM tool and integrations of Nexthink tool and ITSM Able to review data produced by Nexthink, analyze and come up with strategies to configure use cases in Nexthink and proactively resolve issues. Excellent communication and interpersonal skills Excellent written skill Customer facing and articulation skills Good analytical skills and troubleshooting skills. Reporting and technical documentation as needed

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description The Customer Success Managers will be responsible for ensuring that Nexthink is successful within the Managed Service Partners who have bought Nexthink for their end customers. The CSMs would have the following Key Resultant Areas. Driving Value of Nexthink within the accounts through a set process and templates Creating evidence of tangible value delivery with Nexthink within the assigned accounts Creating opportunities of upselling within those accounts on the back of success They will have freedom and flexibility to drive value within the Partner accounts. This job will require the following skillsets. Relationship building: Understand the Partner Account team organization structure. Build bridges with roles like Service Delivery Manager, ServiceDesk Lead, Regional Delivery Manager, Client Engineering Team etc. to push Nexthink Agenda Push MSP Account team/Customer to create problem tickets and approve Automation and User Engagement use cases. Look for opportunities to push Nexthink upsell modules to the account. Story building: Get the Customers excited to deploy the easy to do use cases to begin with Help them understand why it is important to follow our process. Focus on Outcomes and not Output. Laser focused on creating case studies or success stories whenever Nexthink is used in their operations. Assist the Delivery team in documenting Nexthink based Analysis and Case Studies. Present the Nexthink related analysis and Case Study to the Partner and Customer Project Management: Assign Partner Account team responsibilities and hold them accountable. Assign Nexthink Delivery team responsibilities and hold them accountable. Qualifications The following experience is desirable in the candidates. 10+ years of experience in Infrastructure operations Any Experience in the Transition and Transformation teams of Infrastructure operations will be an advantage. Any Experience working in Digital workplace domains like Service Desk, Client engineering, Field Support, Digital workplace projects will be an advantage. Additional Information We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Show more Show less

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description Service Delivery Manager – MSP (SDM) is the focal point of driving the overall technical services delivery to any MSP customer from Day 1 as the project goes live. SDM is introduced as the SPOC from Technical Services at the beginning of the new logo implementation through any of the packages available with Nexthink. As the project enters the run phase, the SDM manages the delivery of scoped Managed Services (hereafter referred to as “Accelerate”) to Nexthink’s MSP Partner & their end customer. They play a pivotal role in supporting the MSP & their customer to realise value from the Nexthink platform. The SDM is supported by one or more Professional Services Consultants (PSC) as well as other support functions like Partner Success Manager, Product Managers, Product Support and more over, backend teams creating new content over the Nexthink platform. The objective of SDM is to ensure that Accelerate services are aligned with the customer success plan, and the value metrics being tracked for the customer, ensuring a continuous value delivery to the customer. The role will coordinate the daily activities of the assigned PSCs, along with the other supporting Accelerate teams located globally and focus on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels. The role is a combination of technical and business skills; in which the candidate would work with the MSP & their customer right from doing DEX Management planning, document mutually agreeable success parameters, assigning BAU tasks to Accelerate PSCs and setting a governance to track the achievements of set goals & ultimately, document and present value achieved to the customer. The candidate should have the ability to assess technical requests, have meaningful discussions with customer on their objectives and map the same back to different product features / packages offered by Nexthink. SDM would be responsible to create and drive the Service Delivery Strategy for the customer and would work internal and external stakeholders across the customer and partner organizations. Responsibilities Single Point of Contact (SPOC) for the Managed Service Provider (MSP) and their customer, overseeing all deliverables outlined in the Services contract. Participate actively in Customer Steering Group meetings, collaborating with the MSP to discuss Nexthink's role in the customer's Digital Experience (DEX) strategy, understand the partner / customer’s priorities and effectively, ensure timely and qualitative delivery of services. Provide guidance to the PSC & MSP to drive the Business as Usual (BAU) operations. Recommend new business use cases and engage with the customer / MSP to increase adoption of Nexthink. Analyze customer’s business needs & pain areas through regular connects, understanding of TCDs from Service Desk & various data seen from Nexthink. Identify opportunities to increase automation of issues & leverage existing as well as custom created contents to deliver value to the customer’s / MSP business. Gain a deep understanding of the customer's business goals and objectives as outlined in the MSP contract, aligning Nexthink's deliverables with these objectives. Comprehend the customer's DEX goals, strategic plans, pain points, and limitations to offer informed advice on leveraging Nexthink effectively. Conduct thorough analysis of Nexthink data and present actionable insights to the customer. Create well documented presentations, capturing insights from data and provide recommendations. Organize and coordinate for regular governance calls with MSP as well as bi-monthly / quarterly business review meetings with a focus on getting things done, based on CSP and mutually agreed road-map. Collaboratively plan the Customer Success Plan and strategy with the PSM, Sales team, PSC & SC regularly; ensure to update the CSP based on the customer’s priorities. Lead and manage the PSC / PSCs assigned to specific projects, ensuring their tasks and goals align with the Customer's Success Plan (CSP). Identify and advocate for automation opportunities that bring value to the customer. Prioritize and request custom automation or report creation as needed, working backend with the other support teams of Accelerate. Develop content tailored to customer requirements, collaborating with the Shared Services team for custom scripting, reports using external tools with Nexthink data, custom NQL queries. Support customer initiatives related to Nexthink operations, including existing and upcoming projects. Encourage customer participation in Technical Previews of new features. Organize regular product roadmap workshops to keep customers informed about new features and modules. Meet Service Level Objectives (SLOs) and take prompt action, including internal escalations or partner notifications, in case of any impacts on SLO achievement. Identify and fulfill agreed-upon use cases, consistently delivering results quarter after quarter. Validate any new service / content requirements from the partner and raise the records in JIRA ticketing system. Assign tasks to self or PSC, post validation. Establish and maintain a regular communication cadence with the MSP and customer through weekly, monthly, and quarterly meetings, ensuring that progress is tracked by PSCs. Maintain updated Action Trackers & other relevant documents on OneDrive, including customer related insights and roadmap discussions. Update Salesforce records as required. Prepare all customer-facing and internal deliverables, ensuring they meet high-quality standards. Coordinate and communicate with cross-functional teams, including Sales, Support, and Partner Success, to align Managed Services activities. Increase the footprint of Nexthink across different functions of the customer, within IT as well as non-IT related usage. Enhance stickiness of Nexthink to ensure smooth renewal and possible product upsells. Escalate issues internally and externally when necessary to ensure prompt resolution. Follow-up with Product Support or relevant resolver groups to ensure timely resolution of issues raised. Raise RED FLAGS to alert in case of any deviations. Stay informed about product development and releases at a level necessary to fulfill the above responsibilities, and inspire PSCs to innovate continuously to maximize Nexthink's value. Qualifications Bachelor's degree in Computer Science or Computer Engineering preferred. Experience: 8 - 10 years of experience in technical consulting, analytics, and automation, with a preference for candidates with this background. Consulting based approach in previous roles coupled with good project management skills. Knowledge of Nexthink / competing products would be an advantage. Flexible to work in UK / US shifts Key Skills and Attributes: Analytical Expertise: Proficient in analyzing data to identify pain points and opportunities, with a strong commitment to providing actionable insights and driving automation. Transformation Experience: Demonstrated experience in transformation projects, such as Win10 and O365 migrations. End User Computing (EUC) Mastery: Extensive technical knowledge of end user computing (EUC) management. Collaborative Aptitude: Skilled at collaborating with dispersed teams, including CTOs, product management, and support, to deliver the right solutions and innovate based on customer input. IT Operations Proficiency: Deep understanding of IT operations. Quick Learner: Ability to rapidly acquire knowledge of new technologies. Customer-Centric: Proven ability to gather and manage customer feedback, comprehend customer pain points, and propose practical solutions. Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage with customers and collaborate effectively within a team. Problem Management: Exceptional problem-solving skills to address complex issues effectively. Adaptability: Capability to excel in challenging environments and adapt to changing circumstances. Enthusiasm for Innovation: Passion for working in an international, collaborative, and fast-paced environment and eagerness to learn and adopt new technologies. Technical Proficiency: Excellent knowledge of Microsoft Windows, Office 365, web browsers, and other standard EUC applications. Preferred: Nexthink certified professional / previous experience of working with Nexthink or similar DEM tools. Practical knowledge of Windows, Office 365 & overall EUC insights Understanding of SQL, XML, PowerShell, PowerBI would be ideal. Practical experience of data integration methods and technologies in any of the following: IT systems Enterprise infrastructure management / Data Centers Application development and management Managed IT Services Security Analytics – EU data Project Management skills (ITIL, PMP) Additional Information If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations. Experience in end-user computing common issues and proper ways to solve them for enterprises. Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles. Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink. Provide actionable insights to customers and automation opportunities Be a part of the customer’s internal process. Support customers’ initiatives on Nexthink areas of operations. Build content based on customers’ requirements and collaborate with specialized teams for advanced content build Provide new insights to integrate Nexthink with existing solutions and internal processes. Work against a set of Service Levels (SLs). Stay current on product development/releases to a level required for the above activities. Be able to travel up to 10% of the working time to headquarters for training purposes. Qualifications BA/BS preferred in computer science and computer engineering. Minimum of 3+ years of experience in technical consulting, analytics & automation. History of data analysis and drive to actionable insights and automation. Experience in transformation projects (e.g. Win10, O365). Extensive technical knowledge of end-user computing. Someone who can collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input. Good knowledge of IT operations in challenging environments. Ability to quickly learn new technologies in an unsupervised environment. Excellent communication, presentation, analytical and teamwork skills. Enthusiasm for working in an international, collaborative, fast-paced environment and learning new technologies. Excellent knowledge of Microsoft Windows and Linux clients and its applications Practical knowledge of SQL, XML, and Windows PowerShell. Practical experience in data integration. Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics. Additional Information If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description We're looking for an Office Manager who thrives on promoting a vibrant workplace culture and excels in communication. In this role, you'll play a key part in ensuring the smooth operation of our Bangalore office and making sure it is a hub of productivity and positivity. As an Office Manager, you will have a wide range of tasks, such as coordinating Health & Safety, ensuring adherence to security protocols, and maintaining operational continuity of our Bangalore Hub. This on-site role supports the team, manages resources, and facilitates stakeholder interactions, which are all pivotal for our office success and in shaping our internal dialogue. As a member of the People & Talent organization, you will collaborate with and support various departments, offering you a rich opportunity to expand your skills across multiple domains while serving as a pivotal point of contact for our valued employees. Reporting to the Global Workplace Manager, the Employee will partner with cross-functional teams to support strategic communication, project management, and other operational needs. Workplace duties: Manage and support the lifecycle of our office/s. Oversee the lifecycle management of the Office, ensuring all operational aspects from space utilization to regulatory compliance are maintained, including stock control, supply chain management, office general state supervision, property and liability insurance, mail & delivery management, and reception duties. Assist in anticipating, planning, and locally supporting the Workplace Team on office refurbishment works. Be the workplace ambassador: welcome customers, visitors, suppliers, but also Nexthinkers and executives from abroad. Serve as the ambassador of the office, facilitating interactions with employees, partners, and stakeholders and welcoming visitors, customers and suppliers. Design and facilitate office events that not only engage and inspire employees but also weave global cultural understanding into local activities in line with the global workplace program of events to enhance inclusivity and ensure a cohesive experience across office events worldwide. Manage the corporate mobile phone fleet. Advocate for and implement sustainable practices and eco-compliance projects, reinforcing the organization's commitment to ESG. Coordinate and manage Nexthink’s Global Health & Safety program at the office. Manage all Physical Security Procedures and implementations in line with our Global Certifications. Be the main point of contact for employees, throughout their Nexthink journey. Management of onboardings for newcomers, including Health & Safety procedures and evacuation plans, workplace security guidelines, office rituals, etc. Manage Offboarding and return of Nexthink assets in compliance with information security procedures. Participate, contribute and support the Global Workplace Manager on strategic planning and execution of global workplace initiatives aimed at optimizing the work environment across all Nexthink locations Qualifications University degree or equivalent practical experience Professional related experience Exceptional communication and interpersonal skills. Flexibility, hands-on mentality, and positive attitude People person and team player Project management skills and experienceorganizing and coordinating events and meetings. The ability to work as a liaison among various teams. Ability to navigate and integrate global cultural elements into local activities. Demonstrate sensitivity to social and environmental topics to support Nexthink’s ESG/DEIB agenda. Fluent in English Additional Information We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Show more Show less

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. About Ciena: Ciena is a global leader in networking systems, services, and software. We build the foundational networks that connect the world, and we're passionate about driving innovation and delivering exceptional value to our customers. Join our team and be part of a company that's shaping the future of connectivity. Job Summary: We are seeking a highly motivated and experienced Modern End Point Analyst. You will be responsible for supporting, maintaining and improving, the end user hardware and OS, as well as the management, administration, and optimization of the platform. This will help Ciena to ensure we have a reliable, compliant, and flawless device experiences for our end points and their users at Ciena. You will also participate in the support of SCCM infrastructure as well as discovery and continued implementation of Intune based management, enabling automation, refining security, and supporting hybrid work at scale. Critical in this role will be the ability to collaborate with internal teams and external partners including application teams, infrastructure groups and contract manufacturing teams. Responsibilities Overall Architect and coordinate Microsoft Intune for managing Auto Pilot including device compliance, configuration profiles, app deployment, and endpoint security. Build scalable configuration policies and migrate legacy GPOs to new Entra ADMX and Intune environments. Manage and optimize SCCM infrastructure, including upgrades, role assignments, and integration with Intune for co-management. Drive SCCM to Intune migrations, encouraging modern endpoint management for Windows and macOS. Enforce standard methodologies for endpoint security, such as BitLocker for Endpoint, and Conditional Access. Collaborate efficiently on patch and vulnerability management using tools to minimize risk. Manage cross platform enterprise application delivery with a focus on secure access and user experience. Endpoint & Application Management Manage and support over 10,000 endpoint devices including provisioning, configuration, deployment, and health monitoring. Troubleshoot advanced issues on endpoints from laptops to Cloud PC’s including hardware, OS, network, application related problems. Support commercial off-the-shelf and custom applications as installed on endpoints. Collaborate with application teams to resolve system and application-related issues. Security, Monitoring & Reporting Utilize management tools to ensure endpoint protection is up to date and functional. Conduct regular endpoint health assessments and patch management using tools such as SCCM, InTune, NexThink, JAMF Prepare and deliver weekly/monthly reports on endpoint status and performance. Technical Support & Issue Resolution Provide Level 2/3 support for endpoint and system related incidents. Perform root cause analysis (RCA) and implement permanent resolutions. Work with partners and other IT streams to test, deploy, and validate system, network, or application fixes and upgrades. Provide timely support to end users and document issue resolution steps clearly. Offer off-hours/on-call support as required to prevent or minimize service disruptions. Documentation & Projects Participate in IT projects, including matrix-managed initiatives, requiring endpoint expertise. Create and maintain user manuals, SOPs, and support documentation. Collaborate with users to understand functional needs and improve endpoint support effectiveness. Perform other technical duties as assigned. Execute change management procedures without business disruption. Process review and optimization Identify inefficiencies in existing endpoint management and support processes by conducting regular process reviews. Apply operational excellence principles to continuously improve service delivery, ensuring alignment with organizational goals. Leverage Lean practices to eliminate non-value-added tasks, reduce cycle times, and improve responsiveness. Recommend and implement strategies to remove process waste and automate repeatable tasks wherever possible. Develop and promote optimized workflows that improve consistency, reliability, and performance of endpoint operations. Collaborate with peers and stakeholders to standardize best practices across teams, enhancing overall IT support maturity. Required: Self-starter attitude 2–4 years of experience in endpoint or system administration. Proficient with enterprise endpoint management tools (SCCM, Intune, Jamf) Strong skills in diagnosing hardware, OS (Windows), network (LAN/WAN), and endpoint issues. Demonstrated experience supporting endpoints in enterprise environments. Excellent collaboration skills with cross-functional teams and external vendors. Comfortable providing off-hours support as needed. Strong experience managing Microsoft SCCM or Intune. Expertise in managing Windows, iOS, MacOS, and Android devices. Proven troubleshooting skills and excellent documentation capabilities. Ability to communicate effectively and conduct user training. Preferred: Bachelor’s degree in Information Technology, Engineering, or a related discipline. Experience working with mission-critical services in high-availability environments. Exposure to Microsoft SQL Server or web-based application support (as a bonus asset). Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative technology solutions in India, dedicated to helping businesses optimize their IT operations and enhance user experiences. Our mission is to drive efficiency and effectiveness through technology, ensuring our clients achieve their strategic goals. We foster a collaborative and inclusive culture where creativity and technological advancements thrive. We are dedicated to professional development and providing our employees with opportunities to grow in their careers. Role Responsibilities Implement and configure Nexthink software solutions to meet client requirements. Analyze data from Nexthink to derive actionable insights for improving IT services. Collaborate with clients to understand their business needs and translate them into technical specifications. Conduct training sessions for clients on Nexthink functionalities and best practices. Provide ongoing support and troubleshooting for Nexthink applications. Document processes, configurations, and solutions for reference and training. Work with cross-functional teams to integrate Nexthink with existing IT systems. Monitor system performance and troubleshoot issues as they arise. Prepare reports and analytics to inform stakeholders about system performance. Stay updated on Nexthink product features and industry trends. Participate in project planning and execution to ensure timely delivery of solutions. Assist in developing and refining workflows for improved efficiency. Engage with stakeholders for feedback on Nexthink's impact on business operations. Ensure compliance with company policies and industry standards. Contribute to knowledge sharing within the team and across the organization. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. Proven 7+ experience as a Nexthink Consultant or similar role. Strong knowledge of Nexthink functionality and reporting capabilities. Experience in data analytics and visualization tools. Familiarity with ITIL framework practices and principles. Excellent problem-solving skills and an analytical mindset. Strong communication and interpersonal skills for effective client collaboration. Ability to manage multiple projects simultaneously and meet deadlines. Experience in technical documentation and training material preparation. Knowledge of system integration processes and methodologies. Familiarity with Agile project management methodologies is a plus. Understanding of network and system performance metrics. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies. Strong organizational skills and attention to detail. Proficiency with Microsoft Office Suite and project management tools. Skills: data analytics,nexthink,microsoft office suite,project,communication,dashboards,training,system performance,data analysis,visualization tools,itil framework,network performance metrics,problem-solving,system integration,agile project management,analytics,operations,management,it,technical documentation,data,project management,team collaboration,project management tools,performance tuning Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative technology solutions in India, dedicated to helping businesses optimize their IT operations and enhance user experiences. Our mission is to drive efficiency and effectiveness through technology, ensuring our clients achieve their strategic goals. We foster a collaborative and inclusive culture where creativity and technological advancements thrive. We are dedicated to professional development and providing our employees with opportunities to grow in their careers. Role Responsibilities Implement and configure Nexthink software solutions to meet client requirements. Analyze data from Nexthink to derive actionable insights for improving IT services. Collaborate with clients to understand their business needs and translate them into technical specifications. Conduct training sessions for clients on Nexthink functionalities and best practices. Provide ongoing support and troubleshooting for Nexthink applications. Document processes, configurations, and solutions for reference and training. Work with cross-functional teams to integrate Nexthink with existing IT systems. Monitor system performance and troubleshoot issues as they arise. Prepare reports and analytics to inform stakeholders about system performance. Stay updated on Nexthink product features and industry trends. Participate in project planning and execution to ensure timely delivery of solutions. Assist in developing and refining workflows for improved efficiency. Engage with stakeholders for feedback on Nexthink's impact on business operations. Ensure compliance with company policies and industry standards. Contribute to knowledge sharing within the team and across the organization. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. Proven 7+ experience as a Nexthink Consultant or similar role. Strong knowledge of Nexthink functionality and reporting capabilities. Experience in data analytics and visualization tools. Familiarity with ITIL framework practices and principles. Excellent problem-solving skills and an analytical mindset. Strong communication and interpersonal skills for effective client collaboration. Ability to manage multiple projects simultaneously and meet deadlines. Experience in technical documentation and training material preparation. Knowledge of system integration processes and methodologies. Familiarity with Agile project management methodologies is a plus. Understanding of network and system performance metrics. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies. Strong organizational skills and attention to detail. Proficiency with Microsoft Office Suite and project management tools. Skills: data analytics,nexthink,microsoft office suite,project,communication,dashboards,training,system performance,data analysis,visualization tools,itil framework,network performance metrics,problem-solving,system integration,agile project management,analytics,operations,management,it,technical documentation,data,project management,team collaboration,project management tools,performance tuning Show more Show less

Experience- 15 to 18 years Location- Chennai Education- Engineering background Jd End User Computing (Intune, JAMF, Nexthink, Defender, Tanium , Print , Remote Support ) Messaging and Mobility ( Email , Agari, Email Security , Co-Pilot, Google Workspace) Collaboration (SharePoint, One Drive, Box, Teams etc, ) Virtual Desktop infrastructure (AVD, W 365) Automation and Gen AI Modern Workplace Transformation Leader - India Strategic Vision and Leadership: Develop and communicate a clear vision for the digital workplace transformation, aligning it with the organization's overall strategy and goals. Project Management: Oversee the planning, execution, and delivery of digital workplace projects, ensuring they are completed on time, within scope, and budget. Stakeholder Engagement: Collaborate with various stakeholders, including senior leadership, IT, HR, and business units, to ensure alignment and support for transformation initiatives. Change Management: Lead change management efforts to ensure smooth adoption of new technologies and processes, including training and support for employees. Innovation and Continuous Improvement: Identify opportunities for innovation and continuous improvement in the digital workplace, leveraging new technologies and best practices. Performance Measurement: Establish and monitor key performance indicators (KPIs) to measure the success and impact of digital workplace initiatives. Communicating a Compelling Vision: Articulating a clear and inspiring vision for the future that aligns with the organization's goals Leading by Example: Demonstrating the behaviours and attitudes expected from employees Encouraging Innovation and Creativity: Fostering an environment where employees feel empowered to innovate and think creatively Providing Development Opportunities: Offering opportunities for professional growth and development Promoting Autonomy and Empowerment: Encouraging employees to take ownership of their work and make decisions independently Offering Regular Feedback and Recognition: Providing constructive feedback and recognizing employees' contributions Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions that empower businesses to maximise their performance and efficiency. Our mission is to deliver high-quality services and products that cater to the ever-evolving needs of our clients. At GiGa-Ops, we value integrity, innovation, and excellence. Our culture fosters collaboration, professionalism, and continuous improvement, making us a great place to work and grow. Role Responsibilities Requirements gathering from Customer Responsible for overall Plan and design of Nexthink Architecture Prepare Nexthink Implementation & Deployment Project & Execution Plan Responsible for managing Nexthink Appliance via Linux command line. Creation of Nexthink process documentations Responsible for preparing Nexthink test cases and Test execution Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Envision, Plan & deploy Nexthink operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc.. Create scripts in powershell for Nexthink Act modules. Leading team of BAU consultants / engineers Provide technical guidance and coordination with onsite / offshore team Review Nexthink Engineering/Deployment project plan and progress Participate in program and project review meetings Coordination with BAU team for handover Responsible for overall reporting and technical documentation needs Qualifications Proven experience in desktop support roles, preferably in a corporate environment. Strong expertise with Nexthink and its functionalities. Proficient in troubleshooting hardware and software issues. Familiarity with Windows and Mac operating systems. Experience with ticketing systems and technical documentation. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong analytical and problem-solving skills. Basic knowledge of networking principles and configurations. Experience with software deployment and configuration management. Detail-oriented with a focus on accuracy and quality. Ability to work both independently and as part of a team. Technical certification (e.g., CompTIA A+, Microsoft Certification) is a plus. Willingness to learn new technologies and adapt to changing environments. Strong time management and organizational skills. Availability to work on-site in India. Skills: mac operating system,documentation,linux command line,customer support,powershell scripting,windows operating system,software deployment,it,operating systems,resolve,networking principles,software installation,nexthink,ticketing systems,configuration management,technical documentation,teams,problem-solving skills,time management,network configuration,team collaboration,desktop support,software,troubleshooting Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative IT solutions that empower businesses to maximise their performance and efficiency. Our mission is to deliver high-quality services and products that cater to the ever-evolving needs of our clients. At GiGa-Ops, we value integrity, innovation, and excellence. Our culture fosters collaboration, professionalism, and continuous improvement, making us a great place to work and grow. Role Responsibilities Requirements gathering from Customer Responsible for overall Plan and design of Nexthink Architecture Prepare Nexthink Implementation & Deployment Project & Execution Plan Responsible for managing Nexthink Appliance via Linux command line. Creation of Nexthink process documentations Responsible for preparing Nexthink test cases and Test execution Coordinate with Client SME for Nexthink Implementation, Testing and Deployment sign off Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Envision, Plan & deploy Nexthink operational Configurations like Investigations, Alerts, Dashboards, Hierarchy, Services, categories etc.. Create scripts in powershell for Nexthink Act modules. Leading team of BAU consultants / engineers Provide technical guidance and coordination with onsite / offshore team Review Nexthink Engineering/Deployment project plan and progress Participate in program and project review meetings Coordination with BAU team for handover Responsible for overall reporting and technical documentation needs Qualifications Proven experience in desktop support roles, preferably in a corporate environment. Strong expertise with Nexthink and its functionalities. Proficient in troubleshooting hardware and software issues. Familiarity with Windows and Mac operating systems. Experience with ticketing systems and technical documentation. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment. Strong analytical and problem-solving skills. Basic knowledge of networking principles and configurations. Experience with software deployment and configuration management. Detail-oriented with a focus on accuracy and quality. Ability to work both independently and as part of a team. Technical certification (e.g., CompTIA A+, Microsoft Certification) is a plus. Willingness to learn new technologies and adapt to changing environments. Strong time management and organizational skills. Availability to work on-site in India. Skills: mac operating system,documentation,linux command line,customer support,powershell scripting,windows operating system,software deployment,it,operating systems,resolve,networking principles,software installation,nexthink,ticketing systems,configuration management,technical documentation,teams,problem-solving skills,time management,network configuration,team collaboration,desktop support,software,troubleshooting Show more Show less

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience: 3-5 Years.

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours. You provide software and applications expertise, and be responsible for implementation of the solutions. How You Will Contribute You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished. What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in : Managing staff and line responsibilities Managing large-scale software and application services Service delivery, support and excellence Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality General technical background Understanding of integration and how different applications talk to each other Process and service orientation Business processes An End User Computing (EUC) Transformation Lead is responsible for guiding and executing the strategic transformation in the EUC space in digital workplace, ensuring it aligns with business goals and leverages technology effectively. This role involves developing and implementing digital strategies, managing projects, collaborating with stakeholders, and ensuring the successful adoption of new technologies and processes within Mondelez. The role has a strong engagement focus and is responsible for leading the development and management of digital working groups. This role requires a blend of technical expertise, business acumen, and a proven ability to lead change in complex, multinational environments. Role & Responsibilities Develop and maintain EUC strategic plans and roadmaps, aligning with business goals and emerging technologies, considering cost, security, and scalability. Develop and execute a multiyear EUC Strategy and roadmap in alignment with IT business goals. Lead the end-to-end transformation of EUC services, including virtual desktop infrastructure, modern device management, User Experience Platforms and solutions. Analyze Data and Trends and utilize data-driven insights and industry trends to recommend and prioritize digital transformation initiatives. Deploy cutting-edge technologies such as RPA, workflow automation, and data analytics to optimize operations. Integrate and optimize existing digital solutions for robust performance. Oversee the transformations to cloud enabled solutions and ensure Integration of various tools to achieve optimum benefit of solutions. Collaborate with IT Security, network and business stakeholder to ensure scalable and compliant EUC environments. Design, develop, and implement integrations between ServiceNow and Microsoft based technology on business requirements. Design, develop, and implement integrations leveraging the Microsoft Graph API to connect various systems with Microsoft 365 services. Define and track KPI for EUC transformations and End User satisfaction. Develop insightful dashboards and reports to communicate progress and results effectively. Develop and implement change management plans to support the successful adoption of new technologies and processes. Manage EUC transformation projects, ensuring they are delivered on time, within budget, and meet business requirements. Collaborate with cross-functional teams globally to drive transformation initiatives. Manage stakeholder expectations through effective communication and advanced presentation skills. Promote a culture of change readiness and continuous improvement. Actively participate in POC, UAT of solutions and provide valuable feedback to enhance productivity. Collaborate with IT leadership and other stakeholders to align EUC initiatives with business goals and objectives. Apply the project management methodologies, tools, and best practices for the EUC transformation projects. Report the status, progress, and outcomes of the EUC projects to Global EUC Lead, IT leadership and business stakeholders. Foster a culture of collaboration, innovation, and excellence within the EUC team, promoting a positive and inclusive work environment. Drive continuous improvement initiatives to enhance the quality, efficiency, and effectiveness of end-user support services, implementing best practices and industry standards. Qualifications Bachelor's degree in computer science, information systems, or related field. At least 10 years of experience in Digital Workplace management and support. At least 5 years of experience in large Transformation Projects, project management, preferably in the digital workplace domain. Strong knowledge and skills in EUC technologies, such as Windows, MacOS, iOS, Android, Application Packaging BigFix, MDM, Intune, JAMF, Citrix etc. Sound knowledge in Service Now, Azure AD, Nexthink. Proved track record in managing complex transformation projects, preferably in large enterprises. Excellent Spoken and written English communication skills. Knowing Spanish would also be preferred. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. Proven leadership experience, with a track record of successfully managing teams and delivering projects on time and within budget. Knowledge of ITIL framework and experience in service management. Proficient in process mapping, optimization software, and automation tools (e.g., RPA). Strong understanding of data analytics and visualization tools. Good analytical thinking. Familiarity with global business operations and standards. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy Business Unit Summary At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo , belVita and LU biscuits; Cadbury Dairy Milk , Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Software & Applications Technology & Digital Show more Show less

Experience: 3 to 6 Years Location: Balewadi Highstreet, Pune Mode: Hybrid Skills and Requirements: Strong automation approach and continuous improvement Zero incident approach Must Have At least the following skills are required In depth knowledge of working with Nexthink and DEX Experience in the automated management and provision of workstation systems notebooks and VDIs based on MS Windows mobile devices and Macbooks Basic understanding of infrastructure In depth know how in the operation of the operating systems used and their implementation in the environment and the way of software packaging for workstation systems and their distribution Understanding of IT service management practices ITSM or ITIL Knowledge in data analysis and surveys Deep skills in developing and implementing automated solutions for identified deviations Excellent communication skills Willingness to work across the company and not stick to isolated structures Willingness to take responsibility for a problem and get to the bottom of it Fluent in English both written and verbal

Avanciers INC is Scouting dynamics Mobility- RF Program Manager for our Implementer Company in India Role: Mobility- RF Program Manager Location: Bangalore/ Chennai Band: C1/C2 Openings: 1 Job Description: We are looking for a Mobility and RF Subject matter expert with a strong desire to learn and innovate - you help challenge the status quo and you are very eager to develop new skills to help our customer stay on the leading edge of digital employee experience. The candidate should be heavily motivated by both the problem hunting and understand the Mobility and RF MDM tools to drive a better user experience in enterprise IT. This is a unique opportunity to improve User experience at scale by brining innovative thoughts and technology changes Responsibilities: Support the Design and Architecture of the SOTI mobile device management (MDM) platform Hands-on Working experience of Intune, Mobile Device Management Ivanti , Rf devices and Specialty printers , Workspace 1 & Digital Workplace Cloud management (Intune, Workspace 1) Good technical knowledge of Mobile Device Management Ivanti, Rf devices, ServiceNow Automation, Digital Workspace Orchestration and System Integration, Innovate and Improvise Mobility System Management, Workspace 1 and Patching for Rf devices/ specialty printers Maintain, manage, update, and support of MDM connected devices Maintain N-1 currency and compliance, including user acceptance testing Troubleshoot device related issues, end to end, including backend application & systems Maintenance & support of the middleware servers and applications such as Velocity Console, StayLinked Create and maintain master documentation repository, runbooks, operating manuals, end-user documentation including updates to disaster recovery and business continuity plans Maintain the physical asset inventory Proof of Concept evaluations, configure and onboard new devices Coordinate with the major incident management team for effective problem management and root cause analysis Identify and address system health and pain-points, provide remediation plan Recommend system enhancements, helping drive the future technology strategy and roadmap Should have excellent experience towards scripting and using the same to automate the workload. Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environment and highly passionate. Strong customer relationship management is required; handle various end point devices of ~20K Should be able to manage a team size of 10 Engineer. Good executive presence, ability to present and converse with senior leadership, C-Suite. Communicate and collaborate with several levels of both Wipro and the Customer Organization Ready to travel within India or International, if required. Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. Experience in SLM / KPI / SLA / XLA Management Expertise in Process definitions or review of existing processes and rework the process to enable smooth service delivery. Help improving the team architecture, design and development best practices. Have a natural curiosity for data and anomalies, be intrigued by the “why”. Participate actively in the technology roadmap planning, leveraging input from Nexthink and other DEX data sources. Work with the agile iterative/incremental mindset and best practices and participate actively to the different ceremonials. Strong interest in emerging technologies such as generative AI and how this can help drive better data outcomes. Requirements: Proven track record driving Mobile Device Management Ivanti , RF devices and Workspace1 team across an enterprise globally.. Strong understand of Enterprise IT, Mobility devices like Apple, Andriod , Workspace1 workloads. B. E. /B. Tech in Computer Science (or equivalent), MSc preferred Experience Data Analysis and Data Gathering Processes. Strong motivation for complex challenges and learning new technologies. Excellent communication and teamwork skills Mind-set oriented towards continuous improvement, lean thinking and high-quality work Experience with speaking at technical conferences is a plus Fluent in English (spoken and written) Experience with Zebra RF Devices Experience with Zebra specialty label printers Mobile Device Management (MDM) experience (preferably SOTI MDM) Certifications Experience with StayLinked terminal emulation, and Velocity Console, etc. Experience with Zebra’s Mobility DNA tools (LifeGuard, StageNow, Enterprise Home Screen, RxLogger, Worry-Free Wi-Fi) Experience with Pick2Voice and Pick2Light solutions Relevant vendor and industry training and certifications MS Intune, Data Analytics Project Management / Program Management certification preferred Show more Show less

Job Description: Position Summary As a Lead Collaboration Engineer at Guardian Life Insurance, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities for 16,000 users globally. You are Excellent problem solver Strong collaborator with team members and other teams Strong communicator, documenter, and presenter Strong project ownership and execution skills, ensuring timely and quality delivery. Continuous self-learner, subject matter expert for Microsoft 365 You have Bachelor’s degree in computer science, Information Technology, or significant relevant experience 5+ years of experience, preferably in a large financial services enterprise Expert-level experience with Microsoft 365: Administration, Outlook/Exchange Online/Exchange Server, Teams, SharePoint Online/OneDrive, Power Automate, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics, Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure. Intermediate-level experience with Proofpoint E-mail Protection or a similar e-mail security service – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response. Knowledge of other complimentary collaboration applications are desired: Zoom, BitTitan MigrationWiz, or ShareGate. Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure. Knowledge of Project Management using waterfall and agile frameworks. Proven ability to complete projects reliably and with quality. Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM). Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure. Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102 You will Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is required. Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on Copilot, and Service Improvements. Reporting Relationships As our Collaboration Engineer, you will administratively report to our Delivery Manager/ Head of IT who reports to our Head of Infrastructure IT; and functionally to the Head of Collaboration Technology. Location: This position can be based in any of the following locations: Gurgaon Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

What We Offer At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary Magna is more than one of the world’s largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape. Job Responsibilities The User Experience Analyst (ITAM) is responsible for the overall IT Assets Management (ITAM) and long-term strategic management of technology-related hardware within the organization. This includes the management and maintenance of records and databases containing information regarding complete details of IT assets with warranties and service agreements for the organization’s hardware. The User Experience Analyst (ITAM) will also develop and implement procedures for tracking company assets to oversee quality control throughout their life cycles. You are part of the RUN tower team and work side-by-side with our User Experience and other support team members. Major Responsibilities Manage the IT asset inventory and ensure accurate records for multiple divisions. Track and monitor the lifecycle of all IT assets from procurement to disposal. Conduct regular audits to verify asset accuracy and condition. Coordinate with the procurement team to acquire new hardware. Coordinate with the finance / mp&l team for asset tag generation and apply on assets. Collaborate with various departments to ensure their IT asset needs are met. Oversee stock management processes to maintain optimal inventory levels. Maintain documentation related to asset management processes and procedures. Ensure compliance with company policies regarding IT asset disposal and recycling procedures. Maintain e-waste logs and coordinate with the e-waste vendors for hardware disposal. Coordinate with service providers for any hardware maintenance and support. Exit clearance closing for all applicable users. Provide regular reports on asset status, usage, and compliance. Knowledge and Education Bachelor's degree in Management Information Systems or equivalent from a recognized University. Strong understanding of IT asset lifecycle management. 5S Ability to prepare for and manage internal and external audits related to IT assets. Knowledge of different IT hardware. Co-pilot would be an advantage. Work Experience 5 - 7 years of work-related experience Skills And Competencies IT Asset Management Software – Matrix 42 Microsoft Excel / Co-Pilot Inventory Management Procurement Processes Audit and Compliance Data Reporting and Analysis Offer support for hardware-related issues, including troubleshooting and repairs. Excellent written and oral communication skills Strong customer service orientation Extensive experience with core ITAM applications, knowledge of Matrix42 or ServiceNOW and Nexthink would be an advantage. Excellent understanding of the organization’s goals and objectives Highly self-motivated and directed Experience working in a team-oriented, collaborative environment Work Environment Occasional evening and weekend work to meet deadlines Sitting for extended periods of time Lifting and transporting of moderately heavy objects, such as computers and peripherals Awareness, Unity, Empowerment At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law. Worker Type Regular / Permanent Group Magna Corporate Show more Show less

Pre Sales cum Solution Architect - Digital Workplace Services Experience: 6-15 years. Location: Delhi-NCR, Mumbai Technical Proficiency : In-depth knowledge of IT Infrastructure technologies. Communication Skills : Strong client-facing skills and ability to write high-quality technical proposals. Technical skills : Deep understanding and solutioning capabilities on digital workplace tools like Nexthink, ServiceNow, Microsoft Copilot, 1E, SysTrack etc. Problem-Solving : Innovative thinker with a deep understanding of commercial models and financial acumen in pricing bids. Customer Engagement : Develop go-to-market strategies, interface with clients, and lead technical discussions to promote solutions that enhance business value. RFP & Proposal Writing : Expertly write technical proposals, respond to RFPs, RFIs, and create compelling client presentations. Vendor & Partner Coordination : Work with OEMs and partners to ensure competitive pricing and optimal solution development. Hands-on Knowledge : Demonstrate hands-on experience with traditional infrastructure (EUC, Service Desk, Server Management, Storage, Backup,). Collaboration : Work closely with Centers of Excellence (COEs) and delivery teams to develop and refine new service offerings and propositions. Infrastructure Solutions : Expert in infrastructure landscape Technical Proposals : Strong experience in end-to-end solution architecting, and independently compiling solution documents and proposals. ITIL Knowledge: Familiarity with ITIL and other process methodologies for delivering IT services. Qualifications IT graduate preferably with a Management degree If interested, kindly share your profile with nitasha.singh@nttdata.com Show more Show less

Role: ServiceNow Architect Experience Range: 13+ Years Location: Pune Must Have: Minimum 5 mandate details from following 8-10+ years of experience as a Solution consultant/architect in ServiceNow working with Enterprise and Strategic Customers Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities. Ability to Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs. Conduct research to identify topics that resonate with the Customers and thereby develop opportunities Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues Good to Have: Minimum 3 mandate details from following ServiceNow in-depth product knowledge is required Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations Create detailed technical designs that align with the client's short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively. Bring thought-leadership within the practice which can create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise and leadership Essential: Bring thought-leadership within the practice which can create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Serve as the expert advisor to clients, partners, and project teams, leading solutioning sessions, shared understanding, and building a bridge between disparate organizations through your technical expertise and leadership

Req ID: 313766 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Sys. Analysis Specialist - Nexthink/ 1E Tachyon/ SysTrack to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Enterprise Architect Advisor to join our team in Bangalore & Noida About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Proposed Grade B2 Experience Level 3-8 Years Desktop/Server support, System Administration 2 + years of experience in Nexthin CBR- 100K Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) Proactively analyse the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in powershell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress Required Candidate Profile (Job Requirements/Descriptions) [Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on. What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization. ] Profile: Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education: 1. B.Sc, B.Tech or any Graduate with relevant experience Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / No. / Performance Parameter / Measure - 1. Operations of the tower - SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management. 2. New projects - Timely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: UxM - NexThink. Experience: 5-8 Years.

Years of experience: 7-10 years Job Location:Pune Required Skills: Experience in configuring new instance and administering the same. Analyse the reported data and identify the potential ways to improve the device performance. Able to troubleshoot the issue with data reported. Knowledge in writing NQL queries. Create analytical reports as per customer need. Experience in integration with other tools like SNOW, external Database. Proficiency in creating custom dashboards, investigation, alerts, and monitor. Proficiency in using the OOB remote action and creating custom remote actions. Understanding of IT Infrastructure Operations Show more Show less

Desired Competencies (Technical/Behavioral Competency) Hiring Location - Chennai Exp Range - 4-8 yrs Must-Have • Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat • Willing to work in night shifts over prolonged period • Excellent written & spoken communication skills • Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation • Effectively manage length of calls, handle time, and after call work • Walk the customer through the problem-solving process • Determining the best solution based on the issue and details provided by customers • Provide accurate information on IT products or services • Good troubleshooting skills involving: O Assisting users with password resets and account unlock for reported incidents and requests. • Performing remote troubleshooting through diagnostic techniques and pertinent questions • System boot issues and Microsoft Office related issues O Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN o Providing support on technologies such as MFA, SCCM o Providing smartphone assistance for in home connectivity o Providing Apple, Android device support over the phone o Using specific tools to diagnose issues, make recommendations for resolution o Placing corporate phone orders through authorized vendor portals o Supporting hardware collection of terminated employees o Providing support through the technologies such as Nexthink, Controlup and App Volume Manager o Providing support to MacOs devices. O Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf. O Printer configuration and troubleshooting o Creating and updating the Knowledge base articles for the infrastructure support. Show more Show less

Active Directory Nutanix Nexthink