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7.0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

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Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Inside the Nexthink Engineering department, the team you will be joining participates in building what we call the Collectors: the endpoint agents that run on the system of the millions of employees mentioned above. In a nutshell, Collectors extract meaningful information about what's going on the OS, interpret it and feed it to our amazing data analytics systems. They also help to remediate detected issues and improve users experience of using their devices. Collectors are the complex and critical part of the Nexthink product. They require the highest level of reliability and performance on each of the platforms our Collectors currently runing: Windows, macOS and Linux. Challenge #1: create comprehensive and reliable solutions Challenge #2: do it for several platforms, using all the best from each platform Challenge #3: still, keep solutions cross-platform where possible Our engineers are excited to take on broad non-conventional problems and are able to narrow them down to a relevant shape and function. They constantly come up with ideas to improve our product, they prototype them, then see them through in production and measure their impact. All of this with the very high standards of quality, performance and security that are part of our DNA. Qualifications At least 7-10 years of experience in software development. Very good demonstrable understanding of operating systems internals. Experience in software development on Windows and/or macOS platform close to OS level. You are fluent in C++, preferably up to date with the latest iterations of the standard. Proven experience of leading or being important individual contributor for one or more significant projects. Consistently write concise and very well tested code. You can navigate and debug a complex code using the tools available and you have very strong attention to details. You can do OS-level research. Experience in kernel-mode software development is an advantage. Experience in multi-platform/cross-platform development, especially on Windows and macOS platforms, is an advantage as well. You enjoy working in a dynamic environment and you are result oriented. You are the problems solver and like challenging tasks. You communicate clearly and concisely in English. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

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0 years

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Chennai, Tamil Nadu, India

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Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less

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0 years

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Hyderabad, Telangana, India

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Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less

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0 years

0 Lacs

Pune, Maharashtra, India

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Company Overview GiGa-Ops Global Solutions is a forward-thinking technology company focused on delivering innovative solutions that drive efficiency and enhance user experience. Our mission is to empower businesses with cutting-edge technology and data-driven insights. We value collaboration, integrity, and continuous improvement in our pursuit of excellence. At GiGa-Ops, we foster a vibrant work culture where teamwork and creativity are encouraged, allowing us to push boundaries and achieve exceptional results. Position: Nexthink Specialist We are looking for a skilled Nexthink Specialist to join our team on-site in India. The ideal candidate will play a critical role in optimizing user experience and performance through data-driven insights provided by Nexthink. If you have a passion for technology and a proactive approach to problem-solving, we want to hear from you! Role Responsibilities Implement and manage the Nexthink platform to monitor user experience. Analyze data to identify trends and areas for improvement. Prepare detailed reports on user satisfaction and system performance. Collaborate with IT and other departments to resolve user issues. Educate teams on Nexthink capabilities and best practices. Perform troubleshooting for any Nexthink-related issues. Monitor application performance and user behavior. Provide insights to improve IT service delivery. Engage with stakeholders to understand their requirements. Facilitate training sessions for users on Nexthink tools. Maintain technical documentation related to Nexthink processes. Contribute to IT projects aimed at enhancing user experience. Ensure compliance with data protection regulations during data handling. Identify opportunities for process automation using Nexthink. Regularly review and optimize Nexthink configurations for performance. Qualifications Bachelor's degree in IT, Computer Science, or related field. Proven 6+ experience with Nexthink or similar monitoring tools. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in performance monitoring and user experience analytics. Understanding of IT infrastructure and operations. Proficiency in data analysis and reporting tools. Cisco, Microsoft, or relevant IT certifications are a plus. Strong attention to detail and accuracy. Ability to manage multiple priorities and projects concurrently. Proficient in creating technical documentation. Experience in project management methodologies. Ability to work both independently and as part of a team. Strong customer service orientation. Familiarity with troubleshooting software and hardware issues. Willingness to continuously learn and adapt in a fast-paced environment. Skills: troubleshooting,nexthink,technology,skills,reporting tools,data analysis,user experience,performance monitoring,project management,data,user experience analytics,customer service,technical documentation,communication,ops,it Show more Show less

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5.0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

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Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description We are looking for an enthusiastic Software Engineer to develop our in-memory time series database that is at the core of our technology stack. The position entails a high level of responsibility within the R&D team. Your contribution will significantly impact the satisfaction of hundreds of our customers. You are highly motivated and result-driven. You can work as part of a team, constantly learning and enhancing your skills, and are open to feedback. You like being accountable and have a high sense of product ownership. Your main duty will be developing new, exciting features for our time series database, which has to compute complex queries over the data collected from a hundred thousand endpoints over a months-long period in a matter of seconds. Many algorithms and optimizations still need improvement, so you can expect to work in a constantly challenging environment. We take the quality of our solution very seriously; therefore, the candidate should expect to write many units, functional, and performance tests. The component's core functionality is implemented in C++, and we use the most recent version of the C++ standard. Most of the functional testing is done in Python, so you will need to use Python daily. Responsibilities: Design, implement, and improve complex algorithms and functionality for our time-series database Ensure high quality of the product by writing unit, functional, and performance tests Perform code reviews Help QA teammates in their day-to-day jobs to solve the issues raised by our dear Level 3 support Participate in the product release delivery process Participate in agile activities (e.g., standups, sprint planning, grooming) Seniority level: Mid-Senior Level Function: Engineering Qualifications Mid to Senior profiles with experience in C++ development with minimum 5+ years of experience in the industry. Experience with Templates and STL Lambda - Functional programming in C++ Threading and UNIX signals Experience Debugging skills Understanding of most common data structures and algorithms High motivation for designing new algorithms and data structures Understanding of how to write performant and maintainable code Good understanding of the multi-threaded environment Excellent communication and teamwork skills Educational Qualification: B.E/B.Tech Would be a plus: Experience with Jenkins - CI/CD pipeline Git and Docker exposure. BOOST Libraries Idiomatic Python skills Excellent knowledge of programming in GNU/Linux environment Network Protocol knowledge: TCP, UDP, ZMQ, gRCP C++17 knowledge Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

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5 years

0 Lacs

Mumbai Metropolitan Region

Remote

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BAUER Aktiengesellschaft is the holding company of the BAUER Group and provides central administration and services within the Group. IT-Support Engineer (m/f/x) Job ID: req1981 For our subsidiary BAUER Corporate Services Private Limited in Mumbai, India we are searching for a new IT team member as IT-Support Engineer (m/f/x). Your Tasks Take ownership of 2nd and 3rd level front-end support for various software applications and client systems, ensuring efficient and solution-oriented troubleshooting Utilize tools such as Nexthink and Microsoft Intune (optional) to manage client environments and proactively resolve technical issues Provide remote support to ensure minimal disruption and optimal service quality for end users Collaborate within the team to solve complex technical challenges and maintain clear, structured documentation Communicate professionally with internal stakeholders and deliver excellent customer service in every interaction Your Profile Education in Information Technology or equivalent working experience over 5 years Strong proficiency in Windows Server 2016/2019/2022 and operating system internals, with solid experience in Group Policy implementation and troubleshooting Solid experience in Installation, Configuration, Migration, and Management of Active Directory, including Trust relationships, Replication troubleshooting, Performance issues, FSMO roles, and Restoration Strong expertise in managing DNS, DHCP, and DFS Infrastructure, with proficiency in PowerShell scripting for Active Directory management Validated expertise in VMware ESXi & vSphere with hands-on experience in overall storage configuration, including LUN provisioning, Storage Group management, optimization, masking, and zoning Ability to communicate fluently in English, both speaking and writing We Offer You Attractive remuneration package Medical Insurance Gratuity Payment for long service Annual Paid Leave – 30 days Festival Leave – 12 days Your Contact Person Marco Fischer, +49 (8252)97-3546 The BAUER Group is a leading provider of services, equipment and products for ground and groundwater and generates total Group revenues of EUR 1.7 billion with around 12,000 employees. The Group's business activities are divided into three future-oriented segments: Construction, Equipment and Resources. Show more Show less

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0 years

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Pune, Maharashtra, India

Remote

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Role - Nexthink Administrator Years of Experience - 7 to 10 years Location - Pune Nexthink Experience in configuring new instance and administering the same. Analyse the reported data and identify the potential ways to improve the device performance. Able to troubleshoot the issue with data reported. Knowledge in writing NQL queries. Create analytical reports as per customer need. Experience in integration with other tools like SNOW, external Database. Proficiency in creating custom dashboards, investigation, alerts, and monitor. Proficiency in using the OOB remote action and creating custom remote actions. Understanding of IT Infrastructure Operations Good knowledge in Powershell Configuration and Administration of the Nexthink platform. Review the current infrastructure to identify potential quality improvements Document the activities if not documented. Show more Show less

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3 - 5 years

0 Lacs

Coimbatore, Tamil Nadu

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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: UxM - NexThink. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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5 years

0 Lacs

Kharadi, Pune, Maharashtra

Remote

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Hiring for Nexthink Expert. Experience: 5+yrs Role: Nexthink Expert Location- Pune/Remote Job Type- Permanent Experience & Skills Required: 5+ years managing Digital End User Infrastructure, Systems, and Virtual Infrastructure in large production environments. Expertise in Nexthink—advanced monitoring, designing, implementation, patching, troubleshooting, and customization. Proven experience integrating Nexthink with platforms like ServiceNow, SolarWinds, Dynatrace, Azure, AWS, VMWare, and more. Strong skills in Windows PowerShell scripting, dynamic application design, and infrastructure monitoring. Comprehensive experience with End User Computing, Client Devices, Enterprise Systems, Databases, and cloud platforms (Azure, AWS). Experience in Nexthink HA/DR implementation and administration. Good knowledge of Digital & Cybersecurity service management processes. Certifications: ✅ Nexthink Professional Certification Those are interested share your cv on sujata.gore@aceiserv.com Job Type: Full-time Schedule: Day shift Monday to Friday Work Location: In person

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3 - 5 years

0 Lacs

Bengaluru, Karnataka

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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: UxM - NexThink. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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9 - 14 years

15 - 25 Lacs

Hyderabad, Noida

Hybrid

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Detailed Job Description The Service Desk Transformation Consultant will deliver technical and functional consultancy during tools/platform implementations. They will also be responsible for driving Business Development by participating in RFPs and providing transformation-related solutions. The candidate should have excellent written, verbal, and presentation skills. They should also be well-versed with Service Desk and End User Computing scope. Work Experience 8 - 10 years of experience in IT Service Desk Prior consulting and automation experience is a must Presales/solution experience will be an added advantage Prefer trained, certified, and hands-on experience in automation on platforms like ITSM (SNOW, Remedy), Chatbots, RPA, Nextthink/SysTrack, AppDynamics, and other digital experience monitoring tools Experience with Generative AI (GenAI) models, Machine Learning (ML), Natural Language Processing (NLP), and other AI frameworks Roles and Responsibilities Analyzing data trends (ITSM dump, call records, volumes) and identifying opportunities for automation and expanding additional scope through shift-left strategies Manage end-to-end implementation of tools/platforms (ITSM, chatbot, IIVR, RPA, Self-Service) with development teams and vendors. Candidate should have a general awareness of technical requirements and should assist development teams from a functional point of view (providing use cases, etc.) Creating As-Is and To-Be workflows for identified use cases Development of formal written sales proposals and RFP responses (word/ppt) Deliver product presentations and demonstrations, and provide support at external and internal customer-facing events Present and differentiate product offerings at a technical level from the competition Build custom demonstrations and deliver Proof Of Concepts (POC) in coordination with other supporting teams i.e., Automation, Analytics, and Partner Alliances Compare competitive products to specify the most advantageous solutions for customers and take a leading role in specifying technical solutions and writing proposals and tender responses Design and implement AI-driven solutions, focusing on enhancing automation processes and user interactions Collaborate with data scientists and AI experts to integrate GenAI and other AI technologies into service desk operations Continuously evaluate the performance of AI models and recommend improvements for higher accuracy and efficiency Skills, Qualifications & Experience ITIL Practitioner with experience in Tools and Technology deployment, project management, and customer-facing experience Proven Technical and IT Services implementation experience, with an in-depth understanding of ITSM Tools, Technologies, Frameworks, and Standards Good commercial acumen with excellent presentation and demonstration skills, with an ability to explain and present technical solutions Strong understanding of AI technologies, including GenAI, ML, and NLP Ability to collaborate with cross-functional teams and effectively communicate AI concepts to non-technical stakeholders

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3 - 8 years

5 - 10 Lacs

Bengaluru

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Project Role : Cloud Native Engineer Project Role Description : Select and deploy appropriate cloud-native tools to accelerate application development. Knowledge of the target cloud-native tools is necessary, and this role can specialize in one specific native cloud, ex. Azure, AWS, GCP, etc. Must have skills : NEXThink Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Native Engineer, you will select and deploy appropriate cloud-native tools to accelerate application development. Knowledge of the target cloud-native tools is necessary, and this role can specialize in one specific native cloud, ex. Azure, AWS, GCP, etc. Expand upon the provided project role description and add more details to showcase creativity in the role. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Stay updated with the latest cloud-native technologies and tools. Collaborate with cross-functional teams to design and implement cloud-native solutions. Optimize application performance and scalability in the cloud environment. Conduct regular assessments and evaluations of cloud-native tools and technologies. Provide technical guidance and support to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in NEXThink. Strong understanding of cloud-native technologies and tools. Experience in deploying applications on cloud platforms like Azure, AWS, or GCP. Knowledge of containerization technologies such as Docker and Kubernetes. Hands-on experience in implementing CI/CD pipelines for cloud-native applications. Additional Information: The candidate should have a minimum of 3 years of experience in NEXThink. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

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6 - 11 years

8 - 14 Lacs

Noida

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About The Role : Offer in-depth knowledge and insights on SysTrack functionalities and best practices. Configure and manage SysTrack agents and tools across various environments. Analyze digital experience data to identify performance issues and recommend solutions. Work closely with IT teams to enhance end-user experience based on SysTrack insights. Conduct training sessions and provide support to other team members on SysTrack usage. Develop and maintain documentation related to SysTrack configurations, processes, and best practices. Primary Skills SysTrack Administration & Configuration Digital Experience Monitoring (DEM) IT Infrastructure (Networks, Servers, End-User Devices) Data Analysis & Performance Optimization Secondary Skills Nexthink, Bomgar, or similar digital experience monitoring tools Scripting (PowerShell, Python) for automation Incident Management & IT Operations Strong troubleshooting & problem-solving abilities

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3 - 8 years

5 - 10 Lacs

Bengaluru

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Job Title:Data Science Analyst & User Experience (UX) Specialist Department:Digital Workplace Services Practice Position Overview: In search of a Data Science Analyst & User Experience (UX) Specialist adept in leveraging specialized tools to optimize the digital workplace experience. The candidate will utilize several tools like Nexthink for digital employee experience management, Qualtrics for experience data collection and analysis, Aternity for end-user experience monitoring, and 1E Tachyon for real-time IT operations and security. Key Responsibilities: Data Analysis & Modeling :Apply data science methods using tools like Python, R, SQL, and leverage Nexthink for real-time analytics and automation to enhance digital employee experiences 1 . User Experience Design :Utilize Qualtrics to gather and analyze user feedback, creating user-centric designs informed by data 2 . Performance Monitoring :Implement Aternity to monitor and improve end-user experience across all applications and devices 3 . IT Operations & Security :Use 1E Tachyon to manage and secure endpoints with real-time operational agility 4 . Collaboration & Integration :Work with IT and development teams to integrate insights from Nexthink, Qualtrics, Aternity, and 1E Tachyon into UX design and IT strategies. Innovation & Research :Stay updated with the latest advancements in digital workplace tools and methodologies. Qualifications: Bachelors or Masters degree in Data Science, Human-Computer Interaction, Computer Science, or a related field. Proficiency with data science tools (e.g., Python, R, SQL) and UX design software (e.g., Sketch, Figma, Adobe XD). Experience with digital workplace tools such as Nexthink, Qualtrics, Aternity, and 1E Tachyon. Desired Skills: Strong analytical and problem-solving abilities. Excellent communication and presentation skills. Creative thinking with a focus on delivering practical user experience enhancements. Ability to work in a fast-paced, collaborative environment. Experience Requirements: A minimum of 3 years of experience in data science and UX design, with a strong background in using specialized digital workplace tools.

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4 - 9 years

4 - 9 Lacs

Bengaluru, Hyderabad, Mumbai (All Areas)

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Role : Nexthink Developer Total Exp : 4-10years Location : Kolkata, Bangalore, Delhi, Mumbai, Pune, Hyderabad, Chennai, Kochi, Nagpur, Bhubeneshwar Key Responsibilities: Sound knowledge of IT Ops process, Tools and Analytics, observability & monitoring & event management process Experience working as an IT Operation Automation Solution Architect . Mine / Harvest more case for automation, Elimination and optimize Mandatory Skills: Design, implement, deliver, and validate Nexthink experience features (both front end and backed) Sound knowledge in PowerShell script Sound knowledge in troubleshooting windows Operating system issues and basic in MAC OS Knowledge of programming in GNU/Linux Knowledge of network protocols like TCP, UDP, ZMQ, and gRPC Good to Have: Knowledge in Database and SQL stored procedures Working knowledge in Windows and Mac platform Opening is for PAN India (location) for leading MNC (T1) company. Interested candidates share your updated cv at reshmi.das@sdnaglobal.com mention subject as "Applying for Nexthink Developer"

Posted 3 months ago

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