101 Nexthink Jobs - Page 2

Job Location : Hyderabad. Job Type : Full Time. Work Timing : US EST Time Zone. Work Mode : Hybrid. Company overview : Estuate. At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age. Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customers needs. Our Extreme Service culture helps us deliver extraordinary results. Our key to success. We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness. At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place youd like to be, we look forward to hearing more from you. Currently, we are looking for a Senior Manager IT End User Experience to join our team. Job Description We are seeking a results-oriented and innovative Senior Manager IT End User Experience to lead our global endpoint management and EUX operations, based in Hyderabad, India. This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise. The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity. Responsible for managing teams and technologies across device management, user access, AI-driven automation, experience monitoring, and hardware standards. Key platforms include JAMF, SCCM, Intune, Nexthink, Moveworks, AI Bots, and User Access Management solutions. In addition to strategic oversight, responsible for ensuring these tools are integrated, efficient, and aligned with business needs, while fostering innovation and continuous improvement. Key Responsibilities Leadership & Team Management : Lead and develop high-performing global teams responsible for end-user technology management and digital experience. Foster a culture focused on employee experience, automation, and proactive IT operations. Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery. Tool & Platform Ownership Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools. Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise. Ensure tools are optimized for automation, self-healing, and proactive issue resolution. Experience & Operations Management Champion data-driven decision-making using telemetry, experience monitoring (e.g., Nexthink), and analytics to identify user pain points. Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times. Collaborate with InfoSec and IAM teams on user access management policies and tools. Process Improvement & Standardization Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance. Promote self-service and zero-touch provisioning strategies. Continuously enhance IT processes and workflows using ITIL principles and modern EUX practices. Stakeholder & Vendor Engagement Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications. Manage relationships with software vendors and strategic partners for tool implementation and support. Reporting & Strategic Insights Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs. Present EUX insights and strategy recommendations to IT leadership. Qualifications & Experience Bachelors degree in Computer Science, Information Technology, or related field; Masters degree or MBA is a plus. 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership. Proven track record managing modern management tools (JAMF, SCCM, Intune), experience monitoring (Nexthink), and support automation platforms (Moveworks, AI bots). Experience with global IT support delivery, device lifecycle management, and endpoint security practices. ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred). Key Skills Visionary leadership and team-building skills. Deep expertise in end-user device management and digital experience platforms. Strong communication and cross-functional collaboration abilities. Strategic, analytical mindset with focus on operational excellence and customer satisfaction. (ref:hirist.tech)

-Nexthink Consultant L3 Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Proactively analyse the Nexthink environment for the issues/impediments Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Mandatory Skills: : UxM - NexThink Experience: 5-8 Years

Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) Proactively analyse the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in powershell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress Required Candidate Profile (Job Requirements/Descriptions) [Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on. What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization.] Profile: Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education: 1. B.Sc, B.Tech or any Graduate with relevant experience Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: UxM - NexThink. Experience: 5-8 Years.

Job Title Nexthink Consultant L2 Proposed Grade B2 Experience Level 3-8 Years Desktop/Server support, System Administration 3+ years of experience in Nexthin Location :Pune / Koch Passport Mandator CBR - 240K Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on.] RoleKEY RESULT AREAS (Activities scheduled in the project) Proactively analyses the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in PowerShell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress Required Candidate Profile (Job Requirements/Descriptions) [Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on. What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization.] Profile Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education1. B.Sc, B. Tech or any Graduate with relevant experience Mandatory Skills: UxM - NexThink.Experience3-5 Years.

Nexthink Consultant with expertise in Dashboards & Infinity. Strong skills in analytics, reporting, and end-user experience monitoring required. Exp with Nexthink Infinity is a must. Design & implement Nexthink solutions using SCCM & VDI technology.

34874BR Bangalore - Campus Job Description Job Description: Senior Technical Program Manager – End User Services (Offshore Remote) Location: Offshore – Remote Employment Type Full-time Experience Required 10+ years in IT Infrastructure & End User Services with 5+ years in Program/Project Management Position Overview We are seeking a Senior Technical Program Manager (TPM) with deep experience in End User Services to manage the planning, execution, and delivery of large-scale initiatives across Service Desk, Desktop Engineering, Remote Support, and Collaboration Platforms. This is a remote offshore role requiring close collaboration with onshore IT leadership, global stakeholders, and delivery teams to ensure seamless, high-quality IT support and workplace modernization. Key Responsibilities Program Management & Governance Lead and manage end-to-end delivery of end user technology programs Create detailed project plans, schedules, resource allocations, and RAID logs Drive execution through Agile/Scrum or hybrid methodologies Ensure compliance with SLA, KPI, and contract deliverables ️ End User Services & Desktop Engineering Coordinate global Service Desk activities, including L1/L2 escalation models Oversee device provisioning, imaging (SCCM/Intune/JAMF), patching, software deployment Implement remote support best practices and automation (e.g., Bomgar, BeyondTrust) Drive zero-touch provisioning, standard device builds, and application packaging Collaboration & Modern Workplace Lead transformation of collaboration tools: Microsoft 365, Teams, Zoom, Slack Ensure governance of access policies, licenses, compliance configurations Enable training, adoption, and change management for end users Reporting, Tools, and Analytics Design and deliver executive dashboards (Power BI, ServiceNow, Excel) Track performance using tools like SysTrack, Nexthink, ServiceNow, Freshservice Conduct root cause analysis (RCA), trend analysis, and capacity planning Stakeholder & Vendor Management Engage with onshore program sponsors, service owners, and compliance teams Manage offshore delivery teams (engineers, SMEs, L1/L2 agents) Govern third-party service providers and outsourcing partners ✅ Required Skills & Qualifications 10+ years of experience in End User Services, IT Infrastructure, or Workplace IT 5+ years in a senior program/project management role Strong understanding of: ITIL framework and service delivery models SCCM, Intune, JAMF, AutoPilot, Workspace ONE Collaboration tools: Microsoft 365, Exchange Online, Teams, Zoom ServiceNow or other ITSM platforms Experience leading offshore delivery teams and working across time zones Proven ability to communicate with VP/C-level stakeholders Excellent organizational, documentation, and communication skills Preferred Certifications PMP, PRINCE2, or SAFe Agile certification ITIL v4 Foundation or Intermediate Microsoft 365 Certified: Modern Desktop Administrator Associate Work Hours Flexible offshore shift aligned to US Pacific or Central Time Must be available for daily sync-ups with onshore leadership Qualifications B.E/B Tech Range of Year Experience-Min Year 9 Range of Year Experience-Max Year 12

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare work better for all by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Role Overview: We are looking for an experienced Solution Architect specializing in End User Computing (EUC) to join our dynamic IT team. The ideal candidate will have strong hands-on experience with technologies such as Microsoft Intune, Nexthink, VDI management, AI, Automation etc. The candidate will play a critical role in designing, implementing, and optimizing secure, scalable, and efficient end-user environments for a global workforce. You will architect end-to-end digital workplace strategies that support seamless collaboration, enhanced productivity, and exceptional employee experiences, whether users are in-office, remote, or hybrid. This is a vital role that combines deep technical knowledge with a passion for improving user experience, enabling flexible work, and integrating emerging tools like AI, analytics, and automation into the digital environment. Key Responsibilities: Design and implement end-user computing solutions including but not limited to Intune, Nexthink and Virtual Desktop Infrastructure (VDI) etc. Architect and deploy automated workflows to improve EUC operations and management. Provide strategic guidance and technical leadership for EUC-related projects and initiatives. Analyze enterprise trends and future business needs to develop architecture roadmaps, service blueprints, and endpoint standards. Collaborate with cross-functional teams to deliver scalable and secure desktop and device management solutions. Ensure compliance with organizational security policies and standards. Deliver high-quality documentation for architecture designs, configurations, and operational processes. Required Skills & Experience: Minimum 15 years of overall IT experience with at least 5 years in a solution architect role focused on end-user computing. Hands-on expertise with Microsoft Intune and modern device management strategies. Experience using Nexthink for DEX monitoring and analytics. Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. Strong background in VDI environments design, deployment, and support. Proven ability in automation of EUC tasks using scripting and AI-based tools. Strong troubleshooting and analytical skills. Excellent communication and documentation skills. r1rcm.com Facebook

About The Role Project Role : Cloud Platform Engineer Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance. Must have skills : NEXThink Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Platform Engineer, you will be responsible for designing, building, testing, and deploying cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructure. Your typical day will involve collaborating with various teams to ensure the architecture's viability, security, and performance while creating proof of concepts to validate your designs. You will engage in hands-on deployment of infrastructure and platform environments, ensuring that all components work harmoniously together to meet organizational goals. Your role will also require you to stay updated with the latest cloud technologies and best practices to enhance the efficiency and effectiveness of the solutions you develop. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their skills and knowledge in cloud technologies.- Continuously evaluate and improve cloud application solutions to ensure optimal performance and security. Professional & Technical Skills: - Must To Have Skills: Proficiency in NEXThink.- Good To Have Skills: Experience with cloud service providers such as AWS, Azure, or Google Cloud Platform.- Strong understanding of cloud architecture and deployment models.- Experience with automation tools and scripting languages to streamline deployment processes.- Familiarity with monitoring and performance tuning of cloud applications. Additional Information:- The candidate should have minimum 5 years of experience in NEXThink.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

No. of Positions: 1 Relevant Experience: 5+ Years Job Location: Hyderabad Job Type: Full Time Work Timing: US EST Time Zone Work Mode: Hybrid Company overview: About Estuate At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age. Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our ‘Extreme Service’ culture helps us deliver extraordinary results. Our key to success We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you. Currently, we are looking for a Senior Manager – IT Infrastructure & Operation to join our team. Job Description Lead and manage a global infrastructure operations team, ensuring 99.99% availability across 80+ enterprise sites. Oversee the reliable, secure, and efficient operation of all IT infrastructure components, including servers, storage, network, firewalls, and cloud platforms (AWS, Azure, GCP). Drive operational excellence, implement best practices (ITIL), and manage vendor and outsourcing relationships. Ensure continuous monitoring, incident response, backup and disaster recovery for critical systems. Manage infrastructure documentation, change management, and production control frameworks. Optimize cloud operations for performance, cost-efficiency, and security compliance. Collaborate with cross-functional teams including Engineering, Security, Application, and Capacity. Ensure infrastructure aligns with compliance standards such as SOC 2, NIST, PCI, and RAP. Oversee end-user experience platforms and support tools (JAMF, SCCM, Intune, Nexthink, Moveworks). Provide dashboards and reports on infrastructure health, automation, and support KPIs. Contribute to infrastructure strategy, planning, and execution of IT roadmaps. Lead the resolution of major incidents, conduct root cause analysis, and drive preventive measures. Identify opportunities for process improvement and automation across infrastructure operations. Participate in security audits and support remediation and audit readiness. Skills & Requirements Technical Expertise Operating systems: Windows Server, Linux, RedHat. Networking: TCP/IP, DNS, DHCP, routing, switching, firewalls, VPNs. Storage: EMC, NetApp, SAN, NAS. Virtualization: VMware, NSX. Cloud: Deep experience in AWS, Azure, or GCP (at least one required). Monitoring tools: SolarWinds, SCOM, Nagios, CloudWatch, Azure Monitor. Automation: Ansible, Chef, Puppet, Python, PowerShell. End-user and collaboration tools: JAMF, SCCM, Intune, Nexthink, Moveworks, O365, Zoom, Teams. Database familiarity: Oracle, MS SQL, MySQL, OCI. ITSM & Alerting: ServiceNow, integrated alerting tools. Leadership & Experience 10+ years of IT infrastructure experience, with at least 5 years in global/offshore team leadership roles. Proven ability to lead, motivate, and manage high-performing technical teams. Strong experience in 24/7 infrastructure operations and managing large-scale co-location/vendor relationships. Hands-on experience in troubleshooting complex infrastructure issues and conducting RCA. Excellent communication skills for engaging with stakeholders across business and IT functions. Ability to support scheduled and unscheduled changes, incident response, and service restorations. Compliance & Governance Strong understanding of ITIL v3 or later. Working knowledge of change/production control frameworks. Experience supporting SOX, PCI, and security audit requirements. Experience with disaster recovery planning and execution. Strong project and resource management skills. Qualifications Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred). Strong understanding of IT infrastructure, project delivery, and software operations. Experience working in global organizations with distributed teams. Cultural awareness and ability to work across multiple time zones. Preferred Certifications ITIL, AWS/Azure/GCP, Agile, or DevOps certifications. Our commitment to Equal Opportunity Employment (EOE) Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Share This Job

No. of Positions: 1 Relevant Experience: 5 to 10 Years Job Location: Hyderabad Job Type: Full Time Work Timing: US EST Time Zone Work Mode: Hybrid Company overview: About Estuate At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age. Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our ‘Extreme Service’ culture helps us deliver extraordinary results. Our key to success We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you. Currently, we are looking for a Senior Manager – IT End User Experience to join our team. Job Description We are seeking a results-oriented and innovative Senior Manager – IT End User Experience to lead our global endpoint management and EUX operations, based in Hyderabad, India. This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise. The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity. Responsible for managing teams and technologies across device management, user access, AI-driven automation, experience monitoring, and hardware standards. Key platforms include JAMF, SCCM, Intune, Nexthink, Moveworks, AI Bots, and User Access Management solutions. In addition to strategic oversight, responsible for ensuring these tools are integrated, efficient, and aligned with business needs, while fostering innovation and continuous improvement. Key Responsibilities Leadership & Team Management Lead and develop high-performing global teams responsible for end-user technology management and digital experience. Foster a culture focused on employee experience, automation, and proactive IT operations. Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery. Tool & Platform Ownership Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools. Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise. Ensure tools are optimized for automation, self-healing, and proactive issue resolution. Experience & Operations Management Champion data-driven decision-making using telemetry, experience monitoring (e.g., Nexthink), and analytics to identify user pain points. Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times. Collaborate with InfoSec and IAM teams on user access management policies and tools. Process Improvement & Standardization Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance. Promote self-service and zero-touch provisioning strategies. Continuously enhance IT processes and workflows using ITIL principles and modern EUX practices. Stakeholder & Vendor Engagement Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications. Manage relationships with software vendors and strategic partners for tool implementation and support. Reporting & Strategic Insights Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs. Present EUX insights and strategy recommendations to IT leadership. Qualifications & Experience Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree or MBA is a plus. 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership. Proven track record managing modern management tools (JAMF, SCCM, Intune), experience monitoring (Nexthink), and support automation platforms (Moveworks, AI bots). Experience with global IT support delivery, device lifecycle management, and endpoint security practices. ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred). Key Skills Visionary leadership and team-building skills. Deep expertise in end-user device management and digital experience platforms. Strong communication and cross-functional collaboration abilities. Strategic, analytical mindset with focus on operational excellence and customer satisfaction. Our commitment to Equal Opportunity Employment (EOE) Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Share This Job

No. of Positions: 1 Relevant Experience: 5+ Years Job Location: Hyderabad Job Type: Full Time Work Timing: US EST Time Zone Work Mode: Hybrid Company overview: About Estuate At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age. Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our ‘Extreme Service’ culture helps us deliver extraordinary results. Our key to success We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you. Currently, we are looking for an Associate Director – IT Infrastructure & Operations to join our team. Job Description Lead global IT infrastructure operations across 80+ sites, ensuring 99.99% availability. Manage and mentor a high-performing team of infrastructure engineers and specialists. Oversee core infrastructure components including servers, networks, firewalls, storage, and cloud platforms. Drive operational excellence, automation, and process efficiency in a 24/7 environment. Manage cloud operations (AWS, Azure, or GCP), optimizing performance, cost, and compliance. Ensure effective incident management, change control, backup, and disaster recovery processes. Collaborate with Security, Engineering, Application, and Capacity teams to support enterprise goals. Lead the deployment and optimization of end-user experience tools (e.g., JAMF, SCCM, Intune, Nexthink, Moveworks). Deliver dashboards and strategic reports on infrastructure health, support KPIs, and user experience. Communicate clearly with both technical and non-technical stakeholders; contribute to IT roadmaps. Skills & Requirements Technical Expertise Strong background in managing infrastructure technologies: Windows/Linux servers, virtualization (VMware/NSX), firewalls, DNS/DHCP, and enterprise networking. Proven experience with cloud platforms: AWS, Azure, or GCP (deep expertise in at least one). Knowledge of enterprise storage solutions (SAN/NAS), backup technologies, and disaster recovery strategies. Hands-on experience with monitoring and alerting tools such as SolarWinds, SCOM, Nagios, and CloudWatch. Proficient in automation tools (Ansible, Chef, Puppet, PowerShell, Python). Familiarity with ITSM platforms (e.g., ServiceNow) and alert integrations. Exposure to database systems: Oracle, MS SQL, MySQL. Experience managing end-user technology platforms and lifecycle for hardware and software across the enterprise. Leadership & Operations 10+ years in IT infrastructure roles, with 5+ years in a leadership position managing global/offshore teams. Strong understanding of ITIL best practices and enterprise service management. Proven ability to lead large-scale infrastructure initiatives and drive incident/problem resolution. Experience in vendor management, budget oversight, and cross-functional collaboration. Strong analytical and problem-solving skills; capable of presenting insights to senior leadership. Excellent communication and interpersonal skills; ability to lead in high-pressure environments. Education & Certifications Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). Preferred certifications: ITIL, AWS/Azure/GCP, Agile, or DevOps. Our commitment to Equal Opportunity Employment (EOE) Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Share This Job

No. of Positions: 1 Relevant Experience: 5 to 10 Years Experience: 5+ Years 6+ Years 7+ Years 8+ years 9+ years Job Location: Hyderabad Job Type: Full Time Work Timing: US EST Time Zone Work Mode: Hybrid Company overview: About Estuate At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age. Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our ‘Extreme Service’ culture helps us deliver extraordinary results. Our key to success We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you. Currently, we are looking for a Senior Manager – IT End User Experience to join our team. Job Description We are seeking a results-oriented and innovative Senior Manager – IT End User Experience to lead our global endpoint management and EUX operations, based in Hyderabad, India. This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise. The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity. Responsible for managing teams and technologies across device management, user access, AI-driven automation, experience monitoring, and hardware standards. Key platforms include JAMF, SCCM, Intune, Nexthink, Moveworks, AI Bots, and User Access Management solutions. In addition to strategic oversight, responsible for ensuring these tools are integrated, efficient, and aligned with business needs, while fostering innovation and continuous improvement. Key Responsibilities Leadership & Team Management Lead and develop high-performing global teams responsible for end-user technology management and digital experience. Foster a culture focused on employee experience, automation, and proactive IT operations. Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery. Tool & Platform Ownership Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools. Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise. Ensure tools are optimized for automation, self-healing, and proactive issue resolution. Experience & Operations Management Champion data-driven decision-making using telemetry, experience monitoring (e.g., Nexthink), and analytics to identify user pain points. Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times. Collaborate with InfoSec and IAM teams on user access management policies and tools. Process Improvement & Standardization Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance. Promote self-service and zero-touch provisioning strategies. Continuously enhance IT processes and workflows using ITIL principles and modern EUX practices. Stakeholder & Vendor Engagement Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications. Manage relationships with software vendors and strategic partners for tool implementation and support. Reporting & Strategic Insights Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs. Present EUX insights and strategy recommendations to IT leadership. Qualifications & Experience Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree or MBA is a plus. 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership. Proven track record managing modern management tools (JAMF, SCCM, Intune), experience monitoring (Nexthink), and support automation platforms (Moveworks, AI bots). Experience with global IT support delivery, device lifecycle management, and endpoint security practices. ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred). Key Skills Visionary leadership and team-building skills. Deep expertise in end-user device management and digital experience platforms. Strong communication and cross-functional collaboration abilities. Strategic, analytical mindset with focus on operational excellence and customer satisfaction. Our commitment to Equal Opportunity Employment (EOE) Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Share This Job

No. of Positions: 1 Relevant Experience: 5+ Years Experience: 1+ Years 2+ Years 3+ Years 4+ Years Job Location: Hyderabad Job Type: Full Time Work Timing: US EST Time Zone Work Mode: Hybrid Company overview: About Estuate At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age. Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our ‘Extreme Service’ culture helps us deliver extraordinary results. Our key to success We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you. Currently, we are looking for an Associate Director – IT Infrastructure & Operations to join our team. Job Description Lead global IT infrastructure operations across 80+ sites, ensuring 99.99% availability. Manage and mentor a high-performing team of infrastructure engineers and specialists. Oversee core infrastructure components including servers, networks, firewalls, storage, and cloud platforms. Drive operational excellence, automation, and process efficiency in a 24/7 environment. Manage cloud operations (AWS, Azure, or GCP), optimizing performance, cost, and compliance. Ensure effective incident management, change control, backup, and disaster recovery processes. Collaborate with Security, Engineering, Application, and Capacity teams to support enterprise goals. Lead the deployment and optimization of end-user experience tools (e.g., JAMF, SCCM, Intune, Nexthink, Moveworks). Deliver dashboards and strategic reports on infrastructure health, support KPIs, and user experience. Communicate clearly with both technical and non-technical stakeholders; contribute to IT roadmaps. Skills & Requirements Technical Expertise Strong background in managing infrastructure technologies: Windows/Linux servers, virtualization (VMware/NSX), firewalls, DNS/DHCP, and enterprise networking. Proven experience with cloud platforms: AWS, Azure, or GCP (deep expertise in at least one). Knowledge of enterprise storage solutions (SAN/NAS), backup technologies, and disaster recovery strategies. Hands-on experience with monitoring and alerting tools such as SolarWinds, SCOM, Nagios, and CloudWatch. Proficient in automation tools (Ansible, Chef, Puppet, PowerShell, Python). Familiarity with ITSM platforms (e.g., ServiceNow) and alert integrations. Exposure to database systems: Oracle, MS SQL, MySQL. Experience managing end-user technology platforms and lifecycle for hardware and software across the enterprise. Leadership & Operations 10+ years in IT infrastructure roles, with 5+ years in a leadership position managing global/offshore teams. Strong understanding of ITIL best practices and enterprise service management. Proven ability to lead large-scale infrastructure initiatives and drive incident/problem resolution. Experience in vendor management, budget oversight, and cross-functional collaboration. Strong analytical and problem-solving skills; capable of presenting insights to senior leadership. Excellent communication and interpersonal skills; ability to lead in high-pressure environments. Education & Certifications Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). Preferred certifications: ITIL, AWS/Azure/GCP, Agile, or DevOps. Our commitment to Equal Opportunity Employment (EOE) Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Share This Job

No. of Positions: 1 Relevant Experience: 5+ Years Experience: 1+ Years 2+ Years 3+ Years 4+ Years Job Location: Hyderabad Job Type: Full Time Work Timing: US EST Time Zone Work Mode: Hybrid Company overview: About Estuate At Estuate, more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age. Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer’s needs. Our ‘Extreme Service’ culture helps us deliver extraordinary results. Our key to success We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio. Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC. Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you’d like to be, we look forward to hearing more from you. Currently, we are looking for a Senior Manager – IT Infrastructure & Operation to join our team. Job Description Lead and manage a global infrastructure operations team, ensuring 99.99% availability across 80+ enterprise sites. Oversee the reliable, secure, and efficient operation of all IT infrastructure components, including servers, storage, network, firewalls, and cloud platforms (AWS, Azure, GCP). Drive operational excellence, implement best practices (ITIL), and manage vendor and outsourcing relationships. Ensure continuous monitoring, incident response, backup and disaster recovery for critical systems. Manage infrastructure documentation, change management, and production control frameworks. Optimize cloud operations for performance, cost-efficiency, and security compliance. Collaborate with cross-functional teams including Engineering, Security, Application, and Capacity. Ensure infrastructure aligns with compliance standards such as SOC 2, NIST, PCI, and RAP. Oversee end-user experience platforms and support tools (JAMF, SCCM, Intune, Nexthink, Moveworks). Provide dashboards and reports on infrastructure health, automation, and support KPIs. Contribute to infrastructure strategy, planning, and execution of IT roadmaps. Lead the resolution of major incidents, conduct root cause analysis, and drive preventive measures. Identify opportunities for process improvement and automation across infrastructure operations. Participate in security audits and support remediation and audit readiness. Skills & Requirements Technical Expertise Operating systems: Windows Server, Linux, RedHat. Networking: TCP/IP, DNS, DHCP, routing, switching, firewalls, VPNs. Storage: EMC, NetApp, SAN, NAS. Virtualization: VMware, NSX. Cloud: Deep experience in AWS, Azure, or GCP (at least one required). Monitoring tools: SolarWinds, SCOM, Nagios, CloudWatch, Azure Monitor. Automation: Ansible, Chef, Puppet, Python, PowerShell. End-user and collaboration tools: JAMF, SCCM, Intune, Nexthink, Moveworks, O365, Zoom, Teams. Database familiarity: Oracle, MS SQL, MySQL, OCI. ITSM & Alerting: ServiceNow, integrated alerting tools. Leadership & Experience 10+ years of IT infrastructure experience, with at least 5 years in global/offshore team leadership roles. Proven ability to lead, motivate, and manage high-performing technical teams. Strong experience in 24/7 infrastructure operations and managing large-scale co-location/vendor relationships. Hands-on experience in troubleshooting complex infrastructure issues and conducting RCA. Excellent communication skills for engaging with stakeholders across business and IT functions. Ability to support scheduled and unscheduled changes, incident response, and service restorations. Compliance & Governance Strong understanding of ITIL v3 or later. Working knowledge of change/production control frameworks. Experience supporting SOX, PCI, and security audit requirements. Experience with disaster recovery planning and execution. Strong project and resource management skills. Qualifications Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred). Strong understanding of IT infrastructure, project delivery, and software operations. Experience working in global organizations with distributed teams. Cultural awareness and ability to work across multiple time zones. Preferred Certifications ITIL, AWS/Azure/GCP, Agile, or DevOps certifications. Our commitment to Equal Opportunity Employment (EOE) Estuate, Inc. is an equal opportunity employer. Our employment decisions are made on the basis of merit and business needs. We comply with all applicable state & local laws governing non-discrimination in employment at each of our facilities and locations. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Share This Job

Location: Bangalore/ Pune Role & Responsibilities: * Perform trouble shooting for Nextthink related issues. * Proficiency in Data analysis, Microsoft, Cisco. * Nexthink certificate is a plus. Mail: chaitanya.vasamsetti@gigaopsgl obal.com Mobile: 7729881999 Office cab/shuttle Food allowance Health insurance Provident fund

Role and Responsibilities This role is required to: Provide quality support with a high degree of customer service, technical expertise and timeliness. Must be an excellent communicator with responsibility of interacting with business, other technology teams and third-party managed service providers. Working knowledge in Service Desk environment which includes and not limited to Windows OS troubleshooting, Software/App troubleshooting, Services, Hardware etc. Perform periodic EUC/DWP data analysis to identify top volume drivers, root causes that can be automated/scripted. Ensure that tool versions are kept current per OEM and business recommendations Work hand in hand with respective VDU leads for data identification and SOP documentation Work closely with developers to get the required scripts created and implemented Collaborate with all EUC/DWP teams to gather inputs data analysis and scripting opportunities identified to reduce the cycle time or automate the workload Perform periodic audits and conduct assessments for the tools in scope and identify the areas of improvement Closely monitor dashboards and tool usage. Inform respective teams about any trends observed while monitoring and get the same actioned. Conduct lunch & learn sessions and weekly walkthroughs for business and HCL teams to increase tool adoption Qualifications and Education Requirements Proficient with any market leading Unified eXperience Management (UXM) solutions like Nexthink, Aternity, Systrack, 1e Tachyon, Control Up etc. Minimum 5 years of experience in Infrastructure Technology Minimum 3 years of experience in delivering EUC/DWP services. Hands-on/ exposure to Conversational Chatbot solution like ServiceNow VA, Avaamo, Yellow.ai Moveworks, etc. Should have worked and be open to work in a 24x7 environment. Ability to communicate effectively with end users, business owners, developers and various levels of management. Excellent written and verbal interpersonal skills including demonstrated ability to consolidate data to provide easily understandable deliverables Comfortable working in a fast paced, Dynamic environment and developing flexible solutions to meet evolving business requirements Thorough understanding of End user Compute portfolio and products with the ability to deliver detailed technical documentation. Preferred Skills Technical Skills required including but not limited to Basic understanding SCCM Basic understanding of Microsoft Windows, Apple Macintosh design architecture and deployment methodologies Basic Understanding of active directory Basic Understanding of Citrix and other remote/virtual desktop technologies Basic understanding of SQL Basic understanding of PowerShell or any other scripting language Hands on experience on Microsoft Excel and PowerPoint Hands on Experience with different ITSM tools like ServiceNow, BMC Remedy etc.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better. R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities. Role Overview: We are looking for an experienced Solution Architect specializing in End User Computing (EUC) to join our dynamic IT team. The ideal candidate will have strong hands-on experience with technologies such as Microsoft Intune, Nexthink, VDI management, AI, Automation etc. The candidate will play a critical role in designing, implementing, and optimizing secure, scalable, and efficient end-user environments for a global workforce. You will architect end-to-end digital workplace strategies that support seamless collaboration, enhanced productivity, and exceptional employee experiences, whether users are in-office, remote, or hybrid. This is a vital role that combines deep technical knowledge with a passion for improving user experience, enabling flexible work, and integrating emerging tools like AI, analytics, and automation into the digital environment. Key Responsibilities: Design and implement end-user computing solutions including but not limited to Intune, Nexthink and Virtual Desktop Infrastructure (VDI) etc. Architect and deploy automated workflows to improve EUC operations and management. Provide strategic guidance and technical leadership for EUC-related projects and initiatives. Analyze enterprise trends and future business needs to develop architecture roadmaps, service blueprints, and endpoint standards. Collaborate with cross-functional teams to deliver scalable and secure desktop and device management solutions. Ensure compliance with organizational security policies and standards. Deliver high-quality documentation for architecture designs, configurations, and operational processes. Required Skills & Experience: Minimum 15 years of overall IT experience with at least 5 years in a solution architect role focused on end-user computing. Hands-on expertise with Microsoft Intune and modern device management strategies. Experience using Nexthink for DEX monitoring and analytics. Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. Strong background in VDI environments – design, deployment, and support. Proven ability in automation of EUC tasks using scripting and AI-based tools. Strong troubleshooting and analytical skills. Excellent communication and documentation skills. Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com Visit us on Facebook

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Configure and customize the Nexthink platform, including dashboards, alerts, and remote actions, to enhance digital experience monitoring. Deploy and manage Nexthink Collectors and browser extensions across enterprise devices while ensuring data privacy and security. Design investigations using NQL, integrate Nexthink with other IT systems, and automate tasks using PowerShell or Python. Monitor, analyze, and troubleshoot digital experience data to proactively resolve IT issues and support performance management. Collaborate with IT and business stakeholders to align Nexthink configurations with organizational goals and automation needs. Your Profile 4 to 6 years of experience in Dashboard creation, Investigation using NQL, Converting PowerShell into a Nexthink Remote Action. Digital workplace management. Experience with Nexthink modules such as Application configuration, Act (Remote Action), Engage (Campaigns) and Analytics (Investigation. Proficiency in working on incidents and change tickets. What You Will Love Working at Capgemini Work on enterprise-scale digital experience monitoring and automation using Nexthink, PowerShell, and NQL. Collaborate with global teams to configure Nexthink modules like Act, Engage, and Analytics for proactive IT operations. Clear career progression paths from engineering roles to architecture and consulting. Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job Role - Nexthink Admin Experience Range: 8 to 10 years Job Locations: Chennai Job Description Roles and responsibilities: Proactive Hardware & Software solving problems on End User Devices ❖ Analysis of trends and recording current health status of End User Devices ❖ Identification where and when the issue occurred and how many users are impacted ❖ Analysis of the events in timeline to identify root causes of issues very quickly ❖ Cooperation with various technical teams on root cause analyses and remediation plans ❖ Resolution of issues discovered; ❖ Documentation of findings and recommendations ❖ Reporting ❖ Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software ❖ Providing input for collector packaging and assist in deployment scenarios ❖ Perform ongoing maintenance and licence management. ❖ Check the Appliance health (CPU, Disk & Memory Utilization) ❖ Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status. ❖ Maintaining customer specific EUCA documentation updated ❖ Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder ❖ Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation script

Job description: Job Description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ͏ Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ͏ Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ͏ Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations͏ Mandatory Skills: UxM - NexThink . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description: Responsibilities Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem /SaaS) Responsible for improving Digital Employee experience (DEX). Communicate findings and recommendations clearly to internal stakeholders and clients Support project planning, scoping, and execution with a focus on quality and efficiency Developing custom instructions for workplace experience and Selfheal capabilities for devices. Guarantied state rule creation and deployment. Device Stability and Experience monitoring and troubleshooting. Tachyon agent and Server Health monitoring. ITSM connect with Tachyon Desktop management integration (OS Patching, Software Delivery) Inventory Management for endpoints Collaborate with other collaborators to build, test, and release automation and selfheal capabilities. Work with 1E Vendor for any raised issues related to 1E Solutions and Platform. Train support staff and help with technical issues as necessary Work with client organizations to identify and address business needs Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau) Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities. Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations. Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients. Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities. Collaborate with cross-functional teams to drive outcomes , ensuring timely delivery and adherence to project governance frameworks. Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives. Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards. Mentor and guide junior analysts and contribute to best practices leading cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact You will be responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving You will be responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers Desired Skills and Qualifications B.Tech/B.E. in Any Specialization, MCA in Any Specialization,M.Tech in Any Specialization, Any Bachelor’s degree. Experience of working on 1e Tachyon Experience of working on other 1E tools such as Nomad/Shopping/Nightwatchman etc. Working knowledge of Desktop Management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting. Experience in Nexthink, SysTrack Thorough knowledge of SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System. Understanding of JSON, XML formats. Experience of consuming API. Understanding of Windows server and client administration. Good understanding of Group Policy, DNS and DHCP administration. Experienced in enterprise endpoint management solution including modern management with Microsoft Intune/SCCM/VMWare WorkspaceOne. Nice to have skills: Problem-solving attitude Collaborative team spirit Good communication skills with the ability to represent in global meetings/forums/customers. Good understanding of network infrastructure. Knowledge of Cloud Technologies. Excellent problem solving/analytical skills Ability to work independently and as part of a team. Must be able to multi-task, change direction, set priorities, and meet a deadline At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Responsibilities Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem /SaaS) Responsible for improving Digital Employee experience (DEX). Communicate findings and recommendations clearly to internal stakeholders and clients Support project planning, scoping, and execution with a focus on quality and efficiency Developing custom instructions for workplace experience and Selfheal capabilities for devices. Guarantied state rule creation and deployment. Device Stability and Experience monitoring and troubleshooting. Tachyon agent and Server Health monitoring. ITSM connect with Tachyon Desktop management integration (OS Patching, Software Delivery) Inventory Management for endpoints Collaborate with other collaborators to build, test, and release automation and selfheal capabilities. Work with 1E Vendor for any raised issues related to 1E Solutions and Platform. Train support staff and help with technical issues as necessary Work with client organizations to identify and address business needs Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau) Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities. Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations. Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients. Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities. Collaborate with cross-functional teams to drive outcomes , ensuring timely delivery and adherence to project governance frameworks. Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives. Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards. Mentor and guide junior analysts and contribute to best practices leading cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact You will be responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving You will be responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers Desired Skills and Qualifications B.Tech/B.E. in Any Specialization, MCA in Any Specialization,M.Tech in Any Specialization, Any Bachelor’s degree. Experience of working on 1e Tachyon Experience of working on other 1E tools such as Nomad/Shopping/Nightwatchman etc. Working knowledge of Desktop Management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting. Experience in Nexthink, SysTrack Thorough knowledge of SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System. Understanding of JSON, XML formats. Experience of consuming API. Understanding of Windows server and client administration. Good understanding of Group Policy, DNS and DHCP administration. Experienced in enterprise endpoint management solution including modern management with Microsoft Intune/SCCM/VMWare WorkspaceOne. Nice to have skills: Problem-solving attitude Collaborative team spirit Good communication skills with the ability to represent in global meetings/forums/customers. Good understanding of network infrastructure. Knowledge of Cloud Technologies. Excellent problem solving/analytical skills Ability to work independently and as part of a team. Must be able to multi-task, change direction, set priorities, and meet a deadline At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Role & responsibilities Location: Delhi-NCR/Bangalore/Mumbai Technical Proficiency : In-depth knowledge of IT Infrastructure technologies. Communication Skills : Strong client-facing skills and ability to write high-quality technical proposals. Technical skills : Deep understanding and solutioning capabilities on digital workplace tools like Nexthink, ServiceNow, Microsoft Copilot, 1E, SysTrack etc. Problem-Solving : Innovative thinker with a deep understanding of commercial models and financial acumen in pricing bids. Customer Engagement : Develop go-to-market strategies, interface with clients, and lead technical discussions to promote solutions that enhance business value. RFP & Proposal Writing : Expertly write technical proposals, respond to RFPs, RFIs, and create compelling client presentations. Vendor & Partner Coordination : Work with OEMs and partners to ensure competitive pricing and optimal solution development. Hands-on Knowledge : Demonstrate hands-on experience with traditional infrastructure (EUC, Service Desk, Server Management, Storage, Backup,). Collaboration : Work closely with Centers of Excellence (COEs) and delivery teams to develop and refine new service offerings and propositions. Infrastructure Solutions : Expert in infrastructure landscape Technical Proposals : Strong experience in end-to-end solution architecting, and independently compiling solution documents and proposals. ITIL Knowledge: Familiarity with ITIL and other process methodologies for delivering IT services Preferred candidate profile

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and supporting IT systems within the food services domain. With a focus on incident management and change lifecycle management you will ensure seamless operations and enhance user experience. This hybrid role offers the opportunity to work both remotely and on-site fostering a flexible work environment. Responsibilities Manage and oversee the change lifecycle process to ensure smooth transitions and minimal disruptions to services. Provide expert support in incident management swiftly resolving issues to maintain system integrity and user satisfaction. Utilize end user tools like Nexthink to analyze and improve system performance and user experience. Collaborate with the service desk team to deliver exceptional support and service to end users. Implement and maintain Service Now solutions to streamline IT service management processes. Support Windows environments ensuring optimal performance and security across all systems. Engage in networking tasks to ensure reliable and secure connectivity for all users. Deliver remote desktop support resolving technical issues efficiently and effectively. Contribute to the continuous improvement of IT services within the food services domain. Work closely with cross-functional teams to align IT solutions with business objectives. Ensure compliance with industry standards and best practices in all IT operations. Provide training and guidance to end users to enhance their technical proficiency. Monitor system performance and proactively address potential issues to prevent downtime. Qualifications Demonstrate proficiency in change lifecycle management and incident management. Possess strong skills in using end user tools such as Nexthink and Service Now. Have a solid understanding of Windows environments and networking principles. Exhibit experience in desktop support particularly in remote settings. Show familiarity with the food services domain and its specific IT requirements.

• Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat • Willing to work in night shifts over prolonged period • Excellent written & spoken communication skills • Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation • Effectively manage length of calls, handle time, and after call work • Walk the customer through the problem-solving process • Determining the best solution based on the issue and details provided by customers • Provide accurate information on IT products or services • Good troubleshooting skills involving: O Assisting users with password resets and account unlock for reported incidents and requests. • Performing remote troubleshooting through diagnostic techniques and pertinent questions • System boot issues and Microsoft Office related issues O Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN o Providing support on technologies such as MFA, SCCM o Providing smartphone assistance for in home connectivity o Providing Apple, Android device support over the phone o Using specific tools to diagnose issues, make recommendations for resolution o Placing corporate phone orders through authorized vendor portals o Supporting hardware collection of terminated employees o Providing support through the technologies such as Nexthink, Controlup and App Volume Manager o Providing support to MacOs devices. O Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf. O Printer configuration and troubleshooting o Creating and updating the Knowledge base articles for the infrastructure support.