NETWORKING ENGINEER

Job Title: NOC Engineer

Department: Network Operations Center (NOC)
Location: Chennai , Anna Nagar

Job Summary:We are seeking a highly motivated and detail-orientedNOC Engineer to join our Network Operations team. This role involves monitoring, troubleshooting, and maintaining Wireless Optical Communication (WOC) links and associated network infrastructure. The ideal candidate will have a strong background in networking, RF or optical communication technologies, and network monitoring tools.

Key Responsibilities:

· Monitor WOC link performance and network health using NOC tools and dashboards.

· Respond to and resolve WOC link degradation, failures, and service interruptions.

· Perform first-line diagnostics and escalate issues to appropriate engineering teams when required.

· Conduct routine maintenance, firmware upgrades, and configuration changes on FSOC terminals.

· Maintain up-to-date knowledge of WOC hardware, alignment techniques, and atmospheric effect mitigation.

· Track trouble tickets, incident reports, and resolution steps using ITSM tools (e.g., ServiceNow, Jira).

· Collaborate with field engineers to guide physical troubleshooting and alignment of WOC units.

· Analyze link budget, signal quality, and throughput data for performance optimization.

· Provide detailed shift handovers and maintain accurate documentation of all operational procedures.

Participate in a rotating shift schedule (24x7 support model including nights, weekends, and holidays).

Required Qualifications:

· Associate's or Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or related field.

· 2+ years experience in a NOC or telecommunications operations role.

· Understanding of Layer 2/Layer 3 networking concepts (TCP/IP, routing, switching).

· Familiarity with optical communication systems, preferably WOC or laser communications.

· Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds, Grafana).

· Strong troubleshooting and problem-solving skills.

· Ability to work independently and under pressure in a fast-paced environment.

· Excellent verbal and written communication skills.

Work Environment:

· 24x7 NOC environment; shift work required.

· May involve occasional travel to field locations for WOC support.

High-focus and high-availability setting; team collaboration is essential

Job Type: Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person