Network & Voice Operations Engineer

You are seeking a dedicated and proactive Network & Voice Operations Engineer to join the team. The ideal candidate should have 2 to 4 years of experience in NOC operations with strong communication skills, a deep understanding of incident management, and foundational knowledge of voice and messaging technologies. This role involves working in a 24/7 operational environment. Key Responsibilities: - Network Operations & Monitoring - Monitor network and system alerts in a 24/7 NOC environment. - Perform initial triage of incidents and escalate as necessary. - Perform health checks and proactive monitoring of network components. - Collaborate with cross-functional teams to resolve operational issues. - Incident Management - Handle and log incidents in ITSM tools. - Communicate incident status and resolution details to stakeholders. - Ensure adherence to SLAs and follow ITIL best practices. - Voice Operations - Support VoIP-based communication systems. - Troubleshoot and manage issues related to SIP, RTP, and SBC. - Analyze call flows and diagnose issues in VoIP environments. - Maintain documentation for voice infrastructure and configurations. Optional Messaging Support (Preferred but Not Mandatory) - Basic understanding of SMS/MMS flows. - Familiarity with SMSC, SMPP, A2P/P2P message routing. Qualifications: - Bachelors degree in Engineering, Computer Science, or related field. - Industry certifications (CCNA, CompTIA Network+, etc.) are a plus.,