Network Voice Admin

1.Should have knowledge and experience on

a. Cisco Voice on-prem Infrastructure i.e. CUCM, IM&P, Unity, UCS Server, Call billing server, Call recording solution and VM ware ESXI.

b. Cisco Cloud infrastructure i.e. Webex Calling, Video conferencing devices

c. Genesys On-prem engage and equivalent Cloud Contact centre agent Configuration & Troubleshooting

d. Configuration & Troubleshoot Voice Gateway, MGCP, H.323, SIP, SIP & TDM PRI Voice

2. Follow customer defined checklists for Voice & Video infrastructure along with Contact centre setup

3. Able to resolve the issues pertaining to Voice & Video infrastructure along with Contact centre setup

4. Logs Analysis of Voice and Video infrastructure along with Contact canter setup

5. Willing to work in Designing, building, maintaining, and upgrading the unified communications platform, which includes

a. High Availability and DR failover

b. Patch Management monthly & Vulnerability assessment weekly

c. TRAI & DOT restrictions implementation for calling services

d. Proactive Monitoring

e. Daily / Weekly backup

f. Voice & Video quality issue Troubleshoot & Logs monitoring & analysis capability.

6.Knowledge of Voice L1 & L2 configuration

a. IP Phones & Video Conferencing devices configuration related to CUCM and Webex Cloud

b. H.323, SIP, MGCP Voice gateway configuration along with Dial-peers

c. Genesys On-prem engage and equivalent cloud contact centre agent configuration and troubleshooting

d. Should be able to work with Cisco TAC and other vendor support team

e. Design and implement the changes of Voice product

f. Setup related documentation

g. Managing and monitoring of log files of Voice devices

7. Preparation of Daily/Weekly/Monthly reports

a. Understand & Close security audit points of customers.

b. Problem determination and resolution within SLA's

c. Perform Root Cause Analysis for the incidents

d. Co-ordination with Local & Global Teams for various issues.

8. Meeting room, Training room and Board rooms Audio infra knowledge

a. Proactive Monitoring

b. Voice & Video quality issue Trouble shoot & Logs monitoring & analysis capability.

c. Daily health Check

d. Preventive Maintenance

e. Plug and play device support

f. Regular Inventory reconciliation

g. All types of Video conferencing support

h. Candidate should be able to provide all types of AV devices support

9. Service now ticketing tool

a. SLA understanding

b. End user communication via ticketing platform

10. Events and Training

a. Thorough understanding of Online events

b. Thorough understanding of Hybrid events

11. Knowledge of Service now Tool