Network & Systems Support Engineer

Overview:

We are seeking a technically skilled and linguistically capable Network & Systems Support Engineer to provide L1–L2 level support for our Italian telecommunications clients. The role involves diagnosing and resolving network issues, coordinating with customers and providers, and collaborating closely with our Italian technical team. The ideal candidate will combine strong networking knowledge with solid system administration skills and fluent Italian communication.

Key Responsibilities:

• Manage and resolve support tickets raised by Italian telecom customers.
• Access and troubleshoot routers, switches, and radio links (Mikrotik, Juniper, Cambium).
• Identify issues caused by third-party providers, open escalation tickets, and follow up until resolution.
• Communicate directly with Italian customers to guide them through on-site troubleshooting steps or procedural checks.
• Collaborate with Italian technicians for ticket handover, discussion, or escalation.
• Support server and infrastructure environments, including Linux, Windows Server, and VMware systems.
• Monitor system health, perform routine maintenance, and assist in backup, patching, and recovery operations.

Technical Skills:

Networking:

• Strong understanding of routing, switching, and firewall concepts (TCP/IP, VLANs, VPNs, NAT, QoS).
• Hands-on experience configuring and troubleshooting Mikrotik, Juniper, and Cambium devices.
• Familiarity with network monitoring tools and ticketing systems.

Systems Administration:

• Proficient in Linux (Ubuntu/CentOS/Debian) and Windows Server (AD, DNS, DHCP, file sharing).
• Basic understanding of VMware virtualization — creating, managing, and maintaining virtual machines.
• Experience with system backups, log analysis, and basic performance tuning.
• Knowledge of basic security principles (hardening, user access control, SSL, etc.).

Language & Communication Skills:

• Strong English communication skills for coordination with the offshore and internal teams.
• Ability to explain technical procedures clearly to non-technical users.

Soft Skills:

• Proactive, responsible, and customer-focused attitude.
• Strong analytical and troubleshooting mindset.
• Good time management and ability to handle multiple tickets simultaneously.
• Team player with a collaborative approach to problem-solving.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Minimum 2–4 years of experience in network or system administration.
• Certifications such as MTCNA/MTCRE, JNCIA, CCNA, VMware VCTA/VCP, or RHCSA are a plus