Network Operations Center Engineer - Systems Specialist

Job Description

About AutoZone: AutoZone is the nation's leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in US, Puerto Rico, Mexico, and Brazil. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. We also sell automotive diagnostic and repair software through ALLDATA, diagnostic and repair information through ALLDATAdiy.com, automotive accessories through AutoAnything.com and auto and light truck parts and accessories through AutoZone.com. Since opening its first store in Forrest City, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500. AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers, while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented people who are customer focused, enjoy helping others and have the DRIVE to excel in a fast-paced environment! Position Summary As a Network Operations Center (NOC) Systems Specialist, you will be responsible for monitoring production environment, analysing production issues/alerts, identifying the root cause of the issue, resolving L1 issues related to On-Prem and Google Cloud hosted applications and batch jobs. You will also collaborate with cross-functional teams to improve NOC standard operating procedures, train the team members on resolving alerts/issues related to applications and batch jobs hosted in cloud and OnPrem. You will be leading a group of engineers giving them the technical guidance and necessary training considering NOC team’ s objectives. Key Responsibilities Review and understand application architecture in hybrid cloud environment Create and Implement application/services/infrastructure Level 1 and Level 2 production issues resolution process Provide support and maintain system health for servers operating in RHEL, CENTOS, Solaris, and AIX on physical and virtual infrastructure Troubleshoot/remediate system related issues and collaboration with other IT functional area for issues resolution Configure and support middleware applications like apache, tomcat, jboss, content management, etc. Create and modify scripts and/or Ansible playbook for automation Provide support for end user incidents while adhering to SLA for resolution Support periodic disaster recovery exercise for Unix/Linux systems Work in shifts (24X7) to monitor batch jobs and applications hosted in hybrid cloud in production environment. Stay up to date with industry best practices and emerging technologies to continuously improve NOC operations. Train other team members on resolving the issues/alerts related to infrastructure Requirements: Experience in working with Mainframes and database technologies Working knowledge with enterprise server operating systems such as RHEL 6/7/8 Experience with operational support and problem resolution for Unix/Linux based systems Moderate fluency in at least one scripting language such as Bash or equivalent Knowledge of networking fundamentals including TCP/IP, traffic analysis, common protocols, and network diagnostics Experience utilizing config management and automation tools such as Git, Jenkins, Ansible, or Puppet Working knowledge with container technologies like docker, Kubernetes, etc. Experience in using Postman and understanding microservices architecture Experience in troubleshooting using Dynatrace Excellent problem-solving and communication skills. Ability to work effectively in a collaborative, cross-functional team environment. Education and/or Experience Bachelor’s degree in information technology, MIS, Computer Science or related field required Minimum 7 to 9 years of experience in production environment monitoring, resolving Level 1 and Level 2 issues related to Applications/services hosted in on-prem and public cloud (preferably Google Cloud) infrastructure Experience in setting and documenting technology standards for a production support organization Our Values: An AutoZoner Always... PUTS CUSTOMERS FIRST CARES ABOUT PEOPLE STRIVES FOR EXCEPTIONAL PERFORMANCE ENERGIZES OTHERS EMBRACES DIVERSITY HELPS TEAMS SUCCEED