Network Management L1

Key Deliverables

• Hands on Experience on Cisco Call Managers.
• Supporting single site client Voice Infrastructure independently.
• Configuring different models of Cisco IP PhonesConfiguring user features in CUCM such as Hunt Group, Call Pickup Group,BLF,Speed Dial and shared line.
• Good knowledge about CUCM monitoring tool. (Cisco Realtime Monitoring Tool).
• Troubleshooting Cisco IP Phones issues independently such as Blinking issues, IP Phone not registering.
• Cisco CUCM Firmware Upgrade.
• Cisco CUCM Patch Upgrade.
• Good knowledge and understandings of SIP.
• Good knowledge and understanding of Cisco UCS Servers.
• Good knowledge about cisco CUBE routers used for outbound calling.
• Basic troubleshooting commands in Cube routers.
• Renew of Cisco SSL Certificate on all the nodes in a cluster.
• Good Knowledge and understanding of SIP Trunk.
• Raise RMA request for faulty cisco Ip phones.
• Basic understanding of cisco licensing.
• Taking as well as monitoring Cisco CUCM Backup.
• Good Knowledge and understanding of CUCM alerts
• Raising Cisco TAC Case of Major Outages.
• Creating daily voice dashboard checklist.

Key Activities (Housekeeping)

Must have skills

• Good knowledge of ticketing tool
• For creating incident or service request tickets
• Hard resetting of RMA phones to register on CUCM.
• Working knowledge of Cisco

Key Interactions

Internal

Nature

Interact with other domain team of Wipro and IT for day-to-day operations

• Manage support in implementing new IT projects, effective utilization of existing IT systems
• Manage support in rollout of IT projects in Mumbai
• Ensuring smooth functioning of overall IT Operations of Convention Centre, NMACC, DAS, Plaza, Service Apartments and Office Space
• Communicate on other scheduled daily, weekly and monthly activities

External

RCP, Vendors, IT Service Providers, other Domains, ISP

Role Requirements

Educational Qualifications

• B.Tech/BE or any graduate with equivalent qualification or experience.
• Following Certification would be preferred – CCNA-Wireless

Experience (Type & Nature)

• 3-5 years of experience
• Experience in Network Voice ,

Skills & Technical Competencies

• Hands on Experience on Cisco Call Managers.
• Supporting single site client Voice Infrastructure independently.
• Configuring different models of Cisco IP PhonesConfiguring user features in CUCM such as Hunt Group, Call Pickup Group,BLF,Speed Dial and shared line.
• Good knowledge about CUCM monitoring tool. (Cisco Realtime Monitoring Tool).
• Troubleshooting Cisco IP Phones issues independently such as Blinking issues, IP Phone not registering.
• Excellent verbal and written skills and ability to document work.
• Manage 24x7 network Support with occasional oncall/major change implementation support
• Must be willing to try new things and new technologies.
• Strong problem-solving experience in networking is required and end to end resolution.
• Install, monitor, manage, and troubleshoot, Cisco equipment
• Worked on Ticketing Tool and operational day to day Operations support
• Proficient skills in Visio and Microsoft Office