Position Location: BD Executive Pune Role Statement Carry out the business development activities for the assigned territory/region/industry to achieve the defined number of clients, contracts & revenue targets. Job Element Responsibilities Client Acquisition & Relationship Management Identify and build the database of potential clients. Represent CAIT in various HR forums, industrial associations to create visibility & network in the industry. Approach the potential clients. Prepare compelling proposals that highlight the value proposition of CAIT’s services. Present proposals to clients in a clear and persuasive manner. Address client inquiries and objections effectively. Collaborate with clients to understand their workforce needs and provide customized solutions based on their needs. Gather the requirements in the ‘Client Requirements sheet’ Build and nurture relationships with key decision-makers within client organizations. Focus on increasing the business through existing / converted clients. Negotiation & Contract finalisation Under the guidance of BD Head, create proposals. Get the proposal approved from the BD Head. Carry out negotiations, ensuring win-win for both CAIT and the client. If the need be, involve the BD Head for the same. Upon successful closure of agreement, inform BD Head to coordinate for client registration process. Coordination with Fulfillment In coordination with the BD Head, ensure that the Fulfillment Head is updated About The New Clients’ Onboarding On a Timely Basis. Ascertain that the recruitment team has understood the client requirements thoroughly well & resolve their queries, if any. Payment receivables Ensure that the payments are received on time, as per the agreed terms. In case of missing timelines by clients, follow up with the clients for payments. If required, involve the BD Head to ensure timely resolution of the issues. MIS Reporting Update the ‘Sales Funnel sheet’ on regular basis. Job Specification Qualification: Any graduate. A PG in marketing would be an added advantage. Experience: Min. 2 years in a similar industry preferred. Competencies Excellent communication skills (both verbal & written), Interpersonal skills, negotiation skills, and presentation skills. Self-motivated, dynamic & persistent. Well versed with MS Office. Skills: skills,contract finalization,client requirements,crm,proposal preparation,client acquisition,presentation skills,relationship management,negotiation,ms office,communication,interpersonal skills Show more Show less

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Ability to manage multiple stakeholders Ability to perform under pressure Agility for quick learning Problem-solving skills Strong analytical skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Show more Show less

🧠 About SaveSage We're a fintech startup on a mission to help India spend smarter, earn better, and travel for free using credit card rewards and loyalty programs. Now we’re looking for a Market Intelligence Intern to join our crew. 🎯 What You’ll Do Build & Maintain a razor-sharp database of India’s best credit cards and loyalty programs Assist Product & Growth Teams in shaping new user features, campaign ideas, and insights for our next launches Support our Relationship Managers with user-specific recommendations (yes, you’ll tell someone how they can travel for free) Track trends in offers, card launches, and loyalty shifts—before anyone else does ✅ You’re a Perfect Fit If: You’re already curious about credit cards, rewards, and how to play the system (ethically, of course) You’re fluent in Excel/Google Sheets —pivots, filters, vlookups, and conditional formatting You enjoy digging deep into topics most people ignore (you probably read the fine print ) You're self-driven, organized, and love working on things that get used 🌟 Bonus Points For: Knowledge about credit cards and loyalty programs Knowing which card to swipe at Amazon vs Indigo vs Zomato without blinking 🎁 What You’ll Get: Front-row seat to the Indian credit card and rewards revolution A real opportunity to shape the product features, user experience, and the success of our campaigns. A powerful network in fintech, travel, and personal finance Stipend + Potential Full-time Offer + Insider credit card hacks forever 📩 Apply Now Email us at manav.gupta@savesage.club with your CV + one credit card you think every traveller should own (and why). Or even directly DM. Show more Show less

We are hiring : Sr. Automation Developer (Software Developer Sr - Test Automation) About the Client: Our client is a British multinational general insurance company headquartered in London, England, has major operations in the United Kingdom, Ireland, Scandinavia and Canada. It provides insurance products and services in more than 100 countries through a network of local partners Key Responsibilities: - Define automation testing strategy, tools, and frameworks across UI, API, backend, and database layers. - Develop and maintain robust automation scripts using Playwright, Cucumber, Selenium, and related tools. - Work within Agile teams on backlog refinement, sprint planning, and QA execution aligned to user stories. - Execute regression test suites with distributed testing (Selenium Grid) and CI/CD pipelines (Jenkins). - Perform REST API testing using Postman, SOAP UI, HTTP requests, and Python frameworks. - Drive continuous test optimization and process automation to replace manual efforts. - Guide junior automation engineers and uphold best practices in QA and software delivery. Skills & Experience Required: - 8+ years of automation testing experience. - Strong coding skills in Java, JavaScript, TypeScript, or Python. - Proficient in Playwright, Selenium, WebDriver IO, Cucumber JS, Protractor. - Hands-on API testing tools like Postman, SoapUI, Rest Assured. - Deep understanding of Agile, SDLC, STLC, and DevOps principles. - CI/CD tools experience (Jenkins), GIT, JIRA, SQL/NoSQL databases. - Strong problem-solving skills and the ability to mentor peers. Interested candidates can apply by sharing their resume at techcareers@invokhr.com or apply via LinkedIn job post. Show more Show less

We are seeking an experienced Cyber Security Engineer to enhance and maintain our security posture. This individual is responsible for the design, specifications, sizing, development, and oversight of policies, standards, and procedures to ensure consistent architecture and operation. Key Responsibilities: Security Administration: Design, Engineer and manage security solutions. Configure, monitor, and troubleshoot systems to ensure optimal performance and security. Plan and execute upgrades, patches, and other maintenance activities for security tooling. Collaborate with the cybersecurity team to ensure robust security measures and compliance with industry standards. Technical Support and Troubleshooting: Provide advanced technical support for AWS cloud networking issues. Mentor and guide junior engineers and IT support staff. Documentation and Reporting: Create and maintain comprehensive documentation of configurations, procedures, and processes. Generate regular reports on system performance, security incidents, and maintenance activities. Qualifications: Education : Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field; or equivalent work experience. Experience : At least 3 years of hands-on experience in Cyber Security. Technical Skills: Strong understanding of network protocols and services (TCP/IP, DNS, VPN, etc.). Knowledge of scripting languages (PowerShell, Python) for automation. Key Competencies: Problem-Solving Skills: Strong analytical and troubleshooting abilities to diagnose and resolve complex technical issues. Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Project Management: Ability to manage multiple projects and priorities in a fast-paced environment. Show more Show less

Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for? Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Show more Show less

Skill required: Marketing Operations - Campaign Analytics & Reporting Designation: Digital Mktg Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Proficient About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design Encompasses a set of technologies that enable the process of collecting & analyzing user behavioral activities with different marketing touch points, to reach on a web site or a mobile app with the ultimate aim of enhancing the targeted business goals. It comprises the processes and technologies that enable marketers to evaluate the success of their marketing initiatives, by measuring performance. What are we looking for? Google Ads Digital Marketing Digital Marketing Campaigns Campaign Management Campaign Optimizations Ability to manage multiple stakeholders Ability to meet deadlines Commitment to quality Results orientation Strong analytical skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Show more Show less

About Agastya Foods & Beverages Private Limited: Agastya Foods & Beverages Private Limited is an innovative and rapidly growing company in the food and beverage industry. We specialize in producing high-quality, sustainable, and flavorful products that meet the ever-evolving needs of our customers. Our commitment to excellence has made us a leader in the industry, and we are looking for dynamic individuals to join our team and help us expand our market presence. Job Summary: We are seeking a highly motivated and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, nurturing relationships with potential clients, and driving the growth of Agastya Foods & Beverages. You will play a key role in expanding our market reach, developing strategic partnerships, and supporting the company’s overall business development goals. Key Responsibilities: Market Research & Lead Generation: Conduct market research to identify new business opportunities and potential clients within the food and beverage industry. Generate leads through various channels, including online platforms, networking, and cold calling. Client Relationship Management: Build and maintain strong, long-lasting relationships with existing and potential clients. Understand their needs, provide tailored solutions, and ensure high levels of customer satisfaction. Sales Strategy & Execution: Develop and implement sales strategies to drive business growth, increase sales, and achieve revenue targets. Present Agastya Foods & Beverages’ products and services to prospective clients. Proposal & Presentation Preparation: Prepare and deliver engaging sales presentations, product demonstrations, and proposals to prospective clients. Customize presentations to align with client requirements and company goals. Negotiation & Deal Closure: Negotiate pricing, terms, and conditions with clients to close deals and secure new business. Ensure contracts are aligned with the company's pricing structure and policies. Collaboration with Internal Teams: Work closely with marketing, production, and product development teams to ensure alignment on business goals, product offerings, and customer expectations. Sales Forecasting & Reporting: Maintain accurate records of sales activities, leads, and opportunities. Provide regular sales forecasts and reports to management and track performance against targets. Market & Competitor Analysis: Monitor industry trends, market conditions, and competitor activities to identify potential growth areas and improve business strategies. Customer Feedback & Continuous Improvement: Collect feedback from clients and share insights with relevant teams to improve products, services, and processes. Actively participate in continuous improvement initiatives. Attend Industry Events: Represent the company at trade shows, conferences, and other networking events to promote the brand and build relationships with potential clients and industry partners. Required Skills and Qualifications: Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. 2+ years of experience in business development, sales, or a similar role, preferably within the food and beverage or FMCG industry. Strong understanding of the food and beverage industry and market dynamics. Proven track record of successfully generating leads, building client relationships, and closing sales. Excellent communication, negotiation, and presentation skills. Self-motivated, goal-oriented, and able to work independently with minimal supervision. Strong analytical skills with the ability to assess market conditions and customer needs. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools. Ability to manage multiple tasks and prioritize effectively. Willingness to travel for client meetings and industry events, if required. Preferred Qualifications: Experience with B2B sales and partnerships in the food & beverage industry. Knowledge of supply chain and distribution channels for food and beverage products. Familiarity with CRM software and sales tools (HubSpot, Salesforce, etc.). Strong network in the food and beverage industry. What We Offer: Competitive salary and performance-based incentives. Opportunities for career growth and professional development. A collaborative and supportive work environment. Exposure to a fast-growing industry and innovative products. Health and wellness benefits, including medical insurance. How to Apply: Interested candidates are invited to submit their resume, along with a cover letter, to sid.deshwal1@gmail.com Please include a brief description of your relevant experience and why you would be a great fit for Agastya Foods & Beverages. Show more Show less

Skill required: AML fraud mgmt. - Anti-Money Laundering (AML) Designation: Regulatory Compliance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model – powered by data, intelligent technologies and talent Looking for someone with AML and Fraud mgmt experience. Understand & implement laws, and regulations designed to stop the practice of generating income through illegal actions during transfer of funds. Anti Money Laundering law covers limited number of transactions and criminal behaviors to prevent terrorist financing and money laundering and compliance programs, including know-your-customer (KYC) rules. What are we looking for? Understand & implement laws, and regulations designed to stop the practice of generating income through illegal actions during transfer of funds. Anti Money Laundering law covers limited number of transactions and criminal behaviors to prevent terrorist financing and money laundering and compliance programs, including know-your-customer (KYC) rules. Understand & implement laws, and regulations designed to stop the practice of generating income through illegal actions during transfer of funds. Anti Money Laundering law covers limited number of transactions and criminal behaviors to prevent terrorist financing and money laundering and compliance programs, including know-your-customer (KYC) rules. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Show more Show less

Getronics is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific, Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. Our services portfolio is designed to build digital experiences that drive real business outcomes. Our capabilities span across Digital Workplace, Cloud Services, Smart Spaces, Business Applications, Security & Compliance, Field & On-Site Support, Service Desk and Network Services. Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s Managed/Maintained End-user Devices with a total of 10M assets Job Purpose The role of the Software Asset Analyst is to ensure the customer software assets are effectively managed and maintained within the licence management tool. That the customer software assets are managed effectively to help reduce or mitigate the financial or compliance risk. This role involves client interaction and may involve occasional business travel. Responsibilities: • Maintenance of customer licence information within SNOW licence manager. • Maintenance of customer proof of entitlement information within SNOW licence manager. • Development and maintenance of customer specific dashboards (SNOWBoards) • Acting upon any alerts generated by SNOW Licence manager • Taking ownership of customer enquiries relating to their SAM service or software asset management in general. • Maintenance of process and procedural documentation • Staying up to date with the big vendor licence management processes and techniques • Assist in SNOW deployments to new customers • Conducting periodic internal deployment vs entitlement review, including the analysis of contractual, financial, and other documentation to understand the effective license position. • Becoming a subject matter expert on software licensing to support customer and internal requests for information related to licensing of software products. Knowledge and Experience • TS3 - 2 - 4 years of IT industry experience required (ITIL experience preferred) *At least 1 year SAM and licencing experienced preferred. • Excellent verbal and written communications • Ability to adhere to governance standards and processes • Strong interpersonal and relationship building skills. You must be able to work as part of a team. • IT knowledge (broad rather than deep) of IT systems and technology • Data Analysis Experience and strong understanding of Excel. • Adept at using Microsoft Office applications • Proven customer support experience in a large global IT service support environment • Understand Service Now solution especially in relation to asset and configuration management. • An understanding of Service Level Agreements and their application • Experience and a strong understanding of ITIL incident, problem, and configuration management is preferred • Experience in software asset management would be beneficial • Excellent customer service skills and an ability to listen and understand the customer's requirements including stakeholder management Show more Show less

Company Description Nimbus Travel China DMC has been providing incoming services to China, including Hong Kong, Macau, and Tibet, for the past 25 years. With a strong reputation in the travel industry, Nimbus Travel offers exceptional services to clients. Role Description This is a full-time remote role for a Business Development Manager at Nimbus Travel China DMC. The Business Development Manager will be responsible for establishing and maintaining relationships with clients, developing new business opportunities, and creating strategic partnerships. The role also involves analyzing market trends, identifying potential areas for growth, and collaborating with internal teams to drive revenue. Should be from the Travel Industry and having exposure in developing the Outbound market for Indian customers'. Should have worked extensively in the South Indian Market specially Bengaluru , Cochin , Chennai, Telangana , Tamil Nadu , Hyderabad Very Good B2B connections with Tour Operator & Travel agencies network Should be able to guide us in Participation of outbound events and important roadshows Should have sold International destinations before or have worked with Outbound DMC or big Tour Operators Salary : Can be negotiated as per the current CTC. Qualifications Strong sales and negotiation skills Experience in business development and client relationship management Knowledge of the travel industry and market trends Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficiency in Microsoft Office and CRM software Bachelor's degree in Business Administration, Marketing, or related field Show more Show less

TCS IS HIRING FOR JUNIPER SECURITY_3 TO 5 YEARS EXP FOR CHENNAI LOCATION JD FOR REFERENCE: Network data & security Network security Cisco firewalls Juniper firewalls Routing protocols Cisco switches , routers Load balancers Cable engineer Desktop engineer Monitoring team Field engineer Telecom support we need L2 level support at networking with key skills in firewall security , routing , switching , Load balancers. Show more Show less

Business Development Manager is the driving force behind identifying business opportunities, pitching offerings from The Purple Turtles , Beruru and Oorjaa , following up with potential clients, and securing projects. This role is critical in executing key initiatives, managing client relationships, and enabling accelerated business growth. This position requires a strong balance of sales experience, technical aptitude, and account management skills that deliver measurable results. The Business Development Manager should be able to leverage analytics to assess business effectiveness, adapt strategies when necessary, and consistently achieve targets. The ideal candidate is both a strategic thinker and a hands-on executor, capable of working independently and collaboratively with internal teams. The successful candidate must have a strong network of architects, be aggressive in sales, and excel in identifying new business opportunities. Strong organisational planning skills, the ability to manage multiple accounts and projects simultaneously, and the capacity to work well under pressure are essential. Excellent written and verbal communication and interpersonal skills are critical to success in this role. Location: Bangalore / Chennai / Hyderabad Essential Duties and Responsibilities: Role: Identify and build relationships with architects, interior designers (ID), and lighting contractors (LC) Pitch offerings and secure projects Share regular product updates with architects, Interior designers and lighting contractors. Requirements: Background in Sales and Business Development Aggressive and proactive approach Strong communication and presentation skills Established network with architects, interior designers, and lighting contractors is a must Ability to clearly understand and interpret client briefs Creative problem-solving mindset Strong multitasking abilities and stakeholder management skills Proficiency in MS Office Willingness to travel to different cities for client meetings Comfortable making cold calls Knowledge of any design software is an added advantage Required Qualifications Education: Graduate in B.A. / B.Com. MBA in Sales & Marketing or a related field is a plus Work Experience: Minimum of 5+ years in business development and/or account management within the lighting, home décor, or furniture industries Knowledge and Skills: Proficient in Microsoft Office and Outlook Ability to present business proposals and product information to senior stakeholders Skill in translating product features into business benefits Strong analytical and problem-solving capabilities Self-driven with high initiative Excellent organisational and time management skills in a fast-paced environment Exceptional written and verbal communication in English Interested candidates, send your CV to hr@thepurpleturtles.com Show more Show less

Mizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. Know more about MGS: https://www.mizuhogroup.com/asia-pacific/mizuho-global-services What’s in it for you? o Immense exposure and learning o Excellent career growth o Company of highly passionate leaders and mentors o Ability to build things from scratch Position: Monitoring Analyst- Officer 1 Location : Chennai We are seeking a proactive and detail-oriented L0 Monitoring Analyst to provide 24x7 monitoring and first-level support for IT infrastructure, applications and services. This role serves as the first line of defense in identifying and escalating systems issues, ensuring the smooth and uninterrupted functioning of business-critical systems. Key Responsibilities: · Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solarwinds, Nagios, Zabbix, SCOM, Appdynamics, Dynatrace, OpsRamp). · Identify, acknowledge and log alerts, events and anomalies · Escalate incidents to L1/L2 support teams based on defined SOPs and severity · Perform basic health checks and validations as per runbooks · Track and update incident tickets in ITSM tools · Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). · Document incidents, actions taken, and resolution/escalation steps · Communicate with on-call engineers and shift leads for follow-up or escalations · Ensure monitoring dashboards and tools are operational and report any issues · Provide shift-wise handover updates and contribute to incident reviews Required Skills: Basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and ticketing systems must have. Good communication skills and ability to follow SOPs Ability to work 24x7 rotational shifts (including weekends and holidays) Strong attention to detail and sense of urgency Requires candidates to Work from Office. Preferred Qualifications: 2-4 years of experience in IT monitoring or helpdesk roles Exposure to ITIL processes (Incident, Event, Change Management) Certification in basic IT/Networking (e.g: CompTIA A+, ITIL Foundation, CCNA) is a plus. Address: Chennai Location Mizuho Global Services India Private Limited, 16th Floor, Tower-B Brigade, World Trade centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096. Show more Show less

Job Description About Us: Della Adventure & Resorts is India’s largest extreme adventure park and a luxurious destination resort located in Lonavala. Our brand stands for excellence, unforgettable experiences, and bespoke luxury. We are expanding our reach and looking for an experienced and well-connected Sales Manager based in Chennai to drive luxury group and individual bookings, corporate events, and destination weddings. Role Overview We are seeking a dynamic and passionate Sales Manager with a proven track record in the hospitality industry, especially with luxury hotels or resorts. This is a remote role, but candidates must reside in Chennai and have deep connections in the region's luxury travel and corporate sectors. Key Responsibilities Drive sales for Della Adventure & Resorts by targeting HNIs, corporates, event planners, wedding planners, and travel agents in Chennai. Develop and execute strategic B2B and B2C sales plans to achieve revenue targets. Build and maintain strong relationships with decision-makers in corporate houses, luxury travel agencies, and event management companies. Represent Della at trade shows, roadshows, and client meetings across the Chennai region. Prepare and present customized proposals for corporate offsites, weddings, and private bookings. Collaborate with the marketing and operations team to ensure seamless client servicing and execution of events. Submit regular sales reports and updates to the senior leadership team. Requirements Job Expectations: Minimum 5 years of experience in luxury hotel or resort sales (preferably in Chennai). Strong network with corporate clients, travel agents, and wedding/event planners in the region. Excellent communication, negotiation, and interpersonal skills. Self-motivated and target-oriented with the ability to work independently. Comfortable with remote work setup; should have a dedicated home office space. Willingness to travel occasionally to the resort (Lonavala) for familiarization and site visits. Preferred Background Experience with premium brands. Background in handling high-end clients, destination events, or luxury experiences. Minimum Qualification Bachelor's degree in Hospitality Management, or related field. MBA preferred Minimum Job Experience Minimum 5 years of experience in luxury hotel or resort sales (preferably in Chennai) Reporting To Group Director Travel Yes, If required Apply Now Show more Show less

Position:- CMS Operations Executive/NOC Engineer Location:- Sector-2, Noida Type:- Full-Time Timing:- 10:30 Am-06:30 Pm On site About Reliable Charge:- Reliable Charge is a fast-growing EV charging start-up dedicated to building a seamless, tech-driven EV charging experience across India. Our platform ensures hassle-free charging for EV drivers while delivering robust backend operations and system reliability. As we expand, we’re looking for a tech-savvy and process-driven CMS Operations Executive to strengthen our charger network’s performance. Role Overview:- As a CMS Operations Executive, you will play a crucial role in maintaining charger uptime, managing OCPP integrations, handling diagnostics, and ensuring effective coordination with vendors and internal teams. You will monitor and operate our Charger Management System (CMS), resolve technical issues remotely or on-site, and support smooth charger-network operations across locations. Key Responsibilities:- 1. CMS Monitoring & Management * Monitor real-time charger status, alarms, faults, and diagnostics via CMS * Maintain 98%+ uptime across all CMS-connected chargers * Perform remote troubleshooting, data analysis, firmware updates, and charger resets * Respond to critical CMS alerts within 15 minutes and resolve 90% of issues within 4 hours * Coordinate with CMS vendors and internal tech teams for escalations and enhancements 2. OCPP Configuration & Integration * Ensure 100% charger integration with CMS using OCPP 1.6J or OCPP 2.0.1 * Troubleshoot communication issues like offline status, transaction failures, or socket mismatches * Analyze OCPP logs for charger and backend diagnostics * Identify and resolve hardware/software issues; coordinate with OEMs for critical replacements 3. Charger Onboarding & Smart Charging Setup * Complete new charger integration into CMS within 24 hours of commissioning * Implement smart charging features (load balancing, peak shaving) at eligible sites * Maintain data consistency between CMS and platform 4. Diagnostics, Field Service & Customer Support * Achieve 85%+ first-time fix rate for CMS-related tickets * Act as a field rep to address customer-reported issues and escalations * Provide on-site support and technical training to end-users or site teams * Submit RCA reports for recurring issues within 48 hours * Ensure SLAs are met for uptime and response times 5. Documentation & Reporting * Maintain service logs, installation reports, maintenance checklists, and incident records * Submit weekly CMS performance and alert summary reports * Generate technical documentation, RCA reports, and system updates * Maintain updated asset registers and technical SOPs quarterly 6. Stakeholder & Vendor Coordination * Join weekly sync calls with internal tech and platform teams * Escalate unresolved issues to vendors or OEMs within 4 hours * Conduct quarterly training sessions for internal tech/support teams Requirements:- * 1–3 years of experience in CMS operations, EV charger integration, or IoT device management * Hands-on knowledge of OCPP 1.6J / 2.0.1, EVSE hardware, and diagnostics * Ability to analyze OCPP logs and troubleshoot charger-CMS sync issues * Proficiency in remote CMS operations, field visits, and coordination with vendors * Engineering degree or diploma in Electrical, Electronics, or related fields preferred * Strong documentation, reporting, and communication skills What We Offer: * A chance to work on cutting-edge EV infrastructure and smart charging systems * A growth-oriented, collaborative environment in a fast-scaling tech start-up * Competitive salary with performance-linked incentives * Real impact on India’s sustainable mobility transition Note:- Applicants must be based in Noida or willing to relocate. Remote applications will not be considered Show more Show less

Senior – Event Sales (B2B) and Senior - Event Sales (B2G) professional Location: Delhi/NCR or Mumbai Experience Required: Minimum 8 years in event sales with experience in handling B2B and B2G clients , and a proven track record across corporate, institutional, and government sectors. Position Overview: We are seeking a seasoned and result-oriented Event Sales Manager to lead business development efforts across Delhi/NCR and Mumbai. The ideal candidate will have extensive experience in managing both corporate (B2B) and government (B2G) event sales, with a strong network of clients and the ability to drive revenue through strategic partnerships. Proficiency in English and confidence in engaging with senior stakeholders is a must. Key Responsibilities: Drive B2B and B2G event sales across key markets in Delhi/NCR and Mumbai. Identify new business opportunities and generate leads through networking, outreach, and industry engagement. Build and maintain strong relationships with corporate brands, government departments, and institutional clients. Understand client needs and propose customized event solutions, backed by compelling proposals and presentations. Collaborate with internal teams (creative, production, logistics) to ensure high-quality project execution. Lead pitch presentations, tender submissions (for B2G), and negotiations. Achieve and exceed monthly and quarterly sales targets. Represent the organization at relevant industry and government events. Key Requirements: Minimum 8 years of proven experience in event sales with exposure to both B2B or B2G environments. Existing network of contacts across private sector brands and government bodies. Excellent verbal and written English communication skills. Strong interpersonal, negotiation, and presentation abilities. Goal-driven, self-starter with the ability to independently manage high-value clients. Familiarity with government tendering processes and corporate procurement cycles. Preferred Background: Candidates from event agencies, experiential marketing firms, or integrated communication consultancies , with B2G exposure, will be preferred. Share your resume at shivani.dhingra@peoplearchitect.in or DM at 9211322688 Show more Show less

Job Title - E-Commerce Executive – (Amazon and other Channels) Work Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076 We @ Infinity Assurance specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under our own brand “ Infyshield .” Our offerings cover Mobile Phones, Home Appliances, Consumer Electronics, IT Equipment, Office Automation, AV Solutions, Classroom and Conference Room Technologies, Kitchen Appliances and more. Background of the Role: Infyshield , a flagship product of Infinity Assurance, offers extended warranty and protection plans for a wide range of consumer electronics products and more. As we continue to grow our brand in both digital and physical marketplaces, we are seeking a strategic and hands-on E-Commerce Executive to oversee operations on Amazon Seller Central, and other online marketplaces and be a catalyst for our broader omnichannel strategy. This role is critical to enhancing our digital presence, optimizing our product listings, handling claims/returns smoothly, and ensuring a seamless customer experience across all e-commerce touchpoints including marketplaces, D2C platforms and offline integrations. The role carries number targets in terms of value and volume under tight budgets. Responsibilities: Manage daily operations of Infyshield Amazon Seller Central account and other marketplaces, ensuring optimal account health Set up and regularly update the Infyshield Brand Store with accurate, SEO-rich product listings and engaging content Plan and run Amazon Ads campaigns (Sponsored Products, Brands, Display) to increase visibility and sales Oversee inventory management, fulfillment coordination and order tracking to ensure timely delivery and stock availability Handle returns, refunds, claims, and customer escalations to maintain excellent service levels Optimize product listings with keyword research, A+ content, bullet points, and images to boost traffic and conversions Develop and implement a data-driven e-commerce growth strategy tailored for the electronics and warranty category Expand presence across other online platforms (Flipkart, Meesho, etc.) and support D2C site optimization Align online strategy with offline retail and channel partners to deliver a unified omnichannel experience Monitor performance metrics (CTR, conversion, ACoS, ROAS, returns, etc.) and provide regular insights and reports Stay current with Amazon / marketplace policies, category trends, and technology tools to maintain competitive edge Requirements: Bachelor’s degree in Business, Marketing, or related field Prior experience in consumer electronics, after-sales service, or warranty-based products is highly desired 2+ years of experience managing Amazon Seller Central and broader e-commerce operations Strong understanding of omnichannel commerce, including D2C platforms, multi-channel tools, and retail integration Proficiency in Amazon Ads, Excel, and listing/analytics Experience in handling returns, customer service escalations, and maintaining positive seller metrics Proven ability to create and manage brand stores, optimized listings, and A+ content Self-starter with strong communication, analytical, and organizational skills Familiarity with platforms like Flipkart, Shopify, WooCommerce or Unicommerce and others is a definitely desired Important Notes & Perks: Attractive pay structure as per the Market Standards Huge career growth opportunity Preference will be given to candidates who can join early Should have worked solo or in small teams with multi-skilled resources This is a full-time, work-from-office opportunity (Monday to Saturday; 6 days a week), based in South Delhi. About us: We, Infinity Assurance Solutions, Private Limited (https://www.infinityassurance.com; https://www.infyshield.com; https://www.infyvault.com ); a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans; specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc. Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion. Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure. Show more Show less

Job Description Candidate Specification: Candidate with minimum 2+ years of experience in IT monitoring or helpdesk roles with mandate skills monitoring tools, network operation center Candidate must have basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and ticketing systems must have. Ability to work 24x7 rotational shifts Requires candidates to Work from Office. Job Description Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solarwinds, Nagios, Zabbix, SCOM, Appdynamics, Dynatrace, OpsRamp). Identify, acknowledge and log alerts, events and anomalies Escalate incidents to L1/L2 support teams based on defined SOPs and severity Perform basic health checks and validations as per runbooks Track and update incident tickets in ITSM tools Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). Document incidents, actions taken, and resolution/escalation steps Communicate with on-call engineers and shift leads for follow-up or escalations Ensure monitoring dashboards and tools are operational and report any issues Provide shift-wise handover updates and contribute to incident reviews Skills Required RoleL0 Monitoring Analyst- Chennai/ Mumbai Industry TypeITES/BPO/KPO Functional Area Required Education B. Tech Employment TypeFull Time, Permanent Key Skills HELP DESK NETWORKING Other Information Job CodeGO/JC/328/2025 Recruiter NameAckshaya Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: OpenShift . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

About Nopal Cyber Nopal Cyber is a next-generation cybersecurity company delivering offensive and defensive security solutions, including MXDR, ASM, Threat Intelligence, and Breach & Attack Simulation. Our mission is to help organizations proactively manage cyber risk and build resilient digital ecosystems. Role Overview We are seeking a dynamic and experienced Sales Leader to drive our growth across India . The ideal candidate will have a strong background in cybersecurity sales, a deep understanding of regional market dynamics, and a proven track record of building and closing enterprise deals. Key Responsibilities Revenue Generation & Pipeline Management Work and build business from GCC accounts across India. Achieve quarterly and annual sales targets for cybersecurity solutions (e.g., MXDR, ASM, Threat Intelligence). Drive net new business and upsell/cross-sell to existing accounts. Build and maintain a healthy sales pipeline through prospecting, networking, and lead follow-up. Identify key verticals and strategic accounts for focused outreach. Work closely with presales, and delivery teams to craft winning proposals. Coordinate with channel partners and resellers where applicable. Stay updated on regional cybersecurity trends, competitor activities, and regulatory changes. Required Skills & Experience 15+ years of enterprise sales experience in cybersecurity or IT services. Strong network and understanding of the GCC companies Proven ability to meet or exceed sales targets in a competitive environment. Excellent communication, negotiation, and presentation skills. Experience with solution selling and consultative sales approaches. Familiarity with cybersecurity domains such as MXDR, ASM, Threat Intelligence, and BAS is a plus. Bachelor's degree in Business, Technology, or related field (MBA preferred). What We Offer Competitive compensation and performance-based incentives. Opportunity to lead a high-impact region with strategic importance. Access to cutting-edge cybersecurity solutions and a collaborative team culture. Flexibility and autonomy to shape your regional strategy. Show more Show less

Post: Account Manager – TPS, North India Base Location: Delhi NCR Company Profile: Black Box is a leading technology solutions provider dedicated to helping customers build, manage, optimize and secure their IT infrastructure. Headquartered in Lawrence, Pennsylvania, Black Box Network Services has the largest footprint in the industry, with 194 offices across the world. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 4,000+ team members in 30 countries and growing. The Black Box Store offers more than 118,000 products to maintain your infrastructure, including cables, cabinets, racks, digital signage, KVM, networking, multimedia and more. We deliver technology solutions for our customers by harnessing technology innovation to digitally transform and accelerate their business in the areas of connected buildings (incl. IoT), digital workplace & customer experience, data centers, networking (incl. Wi-Fi, SD-WAN), in-building 5G/ONGO and cyber security. With more than 80 years of technology excellence and thousands of team members globally, managing over 175,000 customers across 150 countries we are uniquely positioned to build a global IT services brand that can deliver maximum value, world-class integrated solutions, deliver results, cultivate strategic relationships, and enable lasting relevance for our customers across six continents. Corporate Website: www.BlackBox.com Purpose of the Job: Lead the Sales function for Black Box’s Products division for the North India market to achieve target objectives, including revenue and gross margin. Direct efforts to achieve sales goals and drive revenue objectives from direct sales and channel business. The TPS (Technology Product Solutions) division at Black Box sells, manufactures and distributes products under the Black Box brand in various specific market segments (primarily KVM , Audio Visual , Networking , Infrastructure , and IoT Solutions) around the world. Primarily Roles & Responsibilities: Build sales strategy, identify new opportunities and drive business across North India region Lead the best practices that are required to ensure improved operations and increased customer acquisition. Build end user and channel partner relationships, to drive increased profitable revenue Establish both short-term and long-term sales goals and monitor achievements, taking necessary action as needed to ensure sales targets are achieved Understand the competitive landscape and develop strategies and initiatives to maintain a leadership position in the market; effectively identify and translate client needs into Black Box solutions. Monitors the marketplace to identify trends, advances and shifts in customer/channel/competitor strategies. Passionate and enthusiastic involvement in all aspects of team management as well as direct interaction during the sales process with prospects, customers and partners; foster teamwork and create a positive work environment for a geographically distributed sales force Identify and forecast potential sales opportunities for company supported products and services for the aggregate team. Develop team of sales professionals as business continues to grow and ensure team is aligned with specific objectives required for success. Responsible for the Govt. PSU relationship and demand generation activities with Consulting organization Education/Experience Requirements: Engineering degree or similar with minimum 8-10 years of relevant sales experience selling IOT,KVM or AV solutions (at least one) Industry experience across any two of these verticals is required - Government and Defence, Military, Mining, Broadcast, Data Centres, Utility or Retail , Transportation Proven success driving consistent revenue growth year-over-year Solid track record of managing and leading best-in-class sales teams Related experience in Northern India markets required Ability to travel frequently. Having experience of arranging PoC/demo in individual capacity will be added advantage. Job Qualifications, Knowledge and Skill Sets Good leadership skills – excellent English written and oral communication skills with ability to build strong customer and employee relationships. Proven history of success driving sales and business growth within a turnaround environment. Proven ability to develop and implement a Channel Program within the North India region. Strong presentation and negotiation skills; demonstrate creative approach to both “hunting and farming.” Strong working knowledge of current and changing company products and service offerings; ability to maintain industry/competitor knowledge Good understanding of business financials, P&L statements and ROI analysis , AR management Strong organizational skills to multi-task demanding priorities; effective use of resources to deliver customer results Ability to understand customer buying processes and drivers to align sales approaches Ability to establish and maintain CXO level relationships with customers in key markets Strong business acumen and operating experience, particularly in the areas of sales forecasting, financial planning, budgeting and the identification and implementation of sales programs and solutions designed to address customer needs Solid skills utilizing and leveraging a CRM tool such as Salesforce.com. Job Application Process: We would love to hear from you if you meet the eligibility criteria and you are interested in this role. If you are ready to move to your next role and join an organization you can be proud of; please apply or reach out Show more Show less

About the Role We are looking for a skilled and detail-oriented IT Administrator to join our growing team. The ideal candidate will be responsible for the planning, implementation, management, and support of all internal IT systems and infrastructure — both on-premise and cloud-based — ensuring high availability, security, and scalability. If you're someone who thrives in a fast-paced environment and takes ownership of all things tech, we’d love to hear from you! Key Responsibilities 1. Network Management Set up, manage, and maintain internal networks (LAN, WAN, VPN, Site-to-Site tunnels) Configure firewalls, routers, and switches for optimal performance and security Monitor and troubleshoot network issues to ensure uptime and minimal downtime 2. Server & Cloud Infrastructure Install, configure, and maintain servers (Windows/Linux) and cloud platforms (AWS, GCP) Manage database access, data backup/recovery, and secure storage systems Oversee cloud cost optimization and generate weekly infrastructure performance reports 3. Security & Compliance Implement cybersecurity controls and conduct regular security audits Ensure compliance with standards like ISO27001, GDPR, and CCPA Manage firewalls, antivirus, IDS/IPS, and penetration testing procedures Monitor IAM, SSO, logs, and enforce patch management across systems 4. End User Support & Troubleshooting Provide technical support for hardware, software, and network issues Manage helpdesk/ticketing system and ensure timely issue resolution Conduct IT onboarding and training for new employees Administer SSO and IAM tools for access and security 5. Vendor & Third-Party Management Liaise with vendors for IT hardware, software, ISP, and AMC services Manage vendor contracts, SLAs, and tool evaluations Coordinate IT integrations for third-party platforms (AWS, MongoAtlas, etc.) 6. Data Management & Backup Schedule and verify system/database backups Manage data access and retention policies Perform regular disaster recovery drills and clean up unused data 7. Documentation & Policy Management Maintain comprehensive documentation of configurations, workflows, and DR protocols Develop and update IT policies (BYOD, password policy, access control, etc.) Maintain an inventory of IT assets and software licenses 8. Collaboration & Cross-functional Support Work with DevOps to streamline automation, access, and cloud deployment processes Coordinate with HR, Compliance, and Product teams on onboarding and audits 9. IT Project Management Lead IT infrastructure projects (system upgrades, network expansion, etc.) Track IT budgets, forecast future needs, and ensure cost-effective operations 10. Innovation & Research Stay updated on the latest technologies and propose upgrades Drive initiatives to improve efficiency, security, and user experience 11. Monitoring Tools & Systems Use tools like Datadog, CloudWatch, and Sentry for monitoring and performance Regularly review AWS WAF, Security Hub, and GuardDuty for threats and vulnerabilities Requirements Bachelor’s degree in Computer Science, Information Technology, or related field 3–7 years of experience in IT administration, infrastructure, or network management Hands-on experience with cloud platforms (AWS/GCP), SSO/IAM systems, and DevOps tools Solid understanding of networking protocols, cybersecurity standards, and IT compliance Strong problem-solving skills and ability to manage multiple priorities Excellent communication and documentation skills Nice to Have Certifications: CCNA, AWS Certified SysOps Administrator, CompTIA Security+, etc. Experience with automation tools, CI/CD systems (Jenkins, Git), and scripting Why Join Us? Work with a high-growth team and cutting-edge technologies Take ownership of critical IT systems and infrastructure Flexible work environment and a strong focus on security and compliance Opportunities to innovate and contribute to strategic tech decisions Show more Show less

Department: Information Technology Reports To: Location: Noida Job Type: Full-Time Job Summary: We are seeking an experienced and proactive IT Operations Manager to oversee our company's IT infrastructure, daily operations, support services, and team performance. This role is responsible for ensuring the stability, security, and scalability of IT systems and services while driving operational excellence. Key Responsibilities: ● Lead and manage day-to-day IT operations, including infrastructure, systems administration, network management, service desk, and end-user support. ● Oversee system performance monitoring, incident management, and disaster recovery planning. ● Develop and enforce IT policies, procedures, and best practices aligned with business goals and regulatory requirements. ● Ensure high availability of mission-critical IT services and infrastructure (on-premises and cloud-based). ● Collaborate with security teams to implement and maintain cybersecurity controls and compliance standards (e.g., ISO 27001, SOC 2, GDPR). ● Manage IT vendor relationships, contracts, and service-level agreements (SLAs). ● Develop and manage IT operations budgets, forecasts, and cost-optimization initiatives. ● Recruit, mentor, and lead a high-performing IT operations team. ● Drive automation, monitoring, and continuous improvement across operational processes. ● Provide timely updates and reports to senior leadership on system health, risk assessments, and project status. ● Assist with inventory tagging, device allotment, and NOC clearance processes. ● Managing the IT inventory team Education:- ● Bachelor’s degree in Information Technology, Computer Science, or related field. Experience:- ● 6+ years in IT operations or infrastructure roles, with at least 2 years in a leadership or managerial capacity. ● Strong technical background in systems administration, cloud services (AWS, Azure), virtualization, and network security. ● Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk) and monitoring platforms (e.g., Zabbix, Datadog). ● Proven success managing complex IT environments and service delivery in mid-to-large scale organizations. Skills and Competencies:- ● Excellent leadership, problem-solving, and decision-making skills. ● Strong communication and stakeholder management abilities. ● Budgeting and resource planning experience. ● Software / Licence Management. • Deep understanding of ITIL processes, DevOps principles, and cybersecurity best practices, and Assist with inventory tagging, device allotment, and NOC clearance processes. ● Ability to prioritize in a fast-paced, high-demand environment. Preferred Certifications: ● ITIL Foundation or higher. ● AWS Certified Solutions Architect / Azure Administrator/Entra AD. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less