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ACT FIBERNET
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Network Engineer

Network Engineer

ACT FIBERNET

5 years

0 Lacs

chennai tamil nadu india

Posted:17 hours ago| Platform:

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Skills Required

network vision technology service maintenance support database report reporting analyze compliance management networking

Work Mode

On-site

Job Type

Full Time

Job Description

This job is provided by apna.co About Atria Convergence Technologies Ltd:ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are one of the leading ISPs in the wired broadband category, and the largest non-telco ISP in the country.Role : Network Engineer – Fault RepairReporting to : Team Leader – Service DeliveryFunction Name : Fault Repair

Purpose Of The Role

Responsible for 100% customer Service and maintenance of network element on field in the designated areaRoles & Responsibilities

Assume overall responsibility for ensuring 99.99% Customer Uptime
Ensure that the switches in the network are maintained as per norms
Ensure support for timely connectivity for all the cross functional teams
Maintain the network database and submit the required report to the reporting manager on regular intervals
Attend customer complaints on field and give quality resolution within the TAT
Provide timely resolution of technical complaints through analysis/ trouble shooting
Monitor NMS through relevant application and take appropriate action based on the events
Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
100% compliance on safety and cardinal rules
Responsible for process adherence
Provide structured feedback to management to provide permanent solutions to improve service level

Must Have

Graduate/Diploma/ITI holder in any discipline
Hardware & Networking, MCSE and CCNA preferred
0 – 5 years of work experience
Hands on experience in Trouble shooting of Networking and Hardware

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Network Engineer