NetReveal Support Engineer

Job Description

Req ID: 328494 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a NetReveal Support Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Provide technical support for the NetReveal platform to ensure optimal performance and user satisfaction. Diagnose and troubleshoot client issues related to the NetReveal system, utilizing analytical skills to find effective solutions. Collaborate with cross-functional teams to resolve complex technical issues and implement system enhancements. Assist clients with configuration, upgrades, and updates of the NetReveal software as needed. Develop and maintain comprehensive documentation of support procedures, technical workflows, and common issues. Engage in regular communication with clients to provide updates on issue resolution and gather feedback on the platform performance. Participate in training and development sessions to stay current with emerging technologies and best practices in the industry. Interacting with the technical team to ensure that the requirements are clear and well understood. 6+ years of Industry experience, having worked in Tier-1 IT organizations in BFSI domain with a focus on NetReveal application and Financial Crime Domain Good understanding of the banking domain. Good communication skills with ability to lead technical discussions with BFSI customers