MTO Operations Executive

Job Title: MTO Operations Executive

Department: Supply Chain

Location: Head office - PUNE

Job Summary:

The Gold MTO Operations Executive is responsible for managing the made-to-order (MTO) workflow between customers, stores, and vendors. This role requires strong coordination, communication, and follow-up skills to ensure timely delivery of customized jewellery orders. The ideal candidate must have prior experience in the jewellery industry, with a deep understanding of product specifications, gold purity standards, design customizations, and vendor management.

Key Responsibilities:

Vendor Coordination:

- Liaise with gold vendors for order placement, production timelines, and delivery management.

- Maintain strong working relationships with vendors to ensure smooth fulfillment of MTO requirements and resolve issues proactively.

Order Management:

- Process customer-specific MTO orders from retail stores and online channels.

- Review order details including customization requests, size, gold purity, weight expectations, and pricing.

- Ensure accurate and timely communication of order specifications to vendors.

Store & Customer Communication:

- Coordinate with retail store teams for customer specifications and order updates.

- Handle queries and communicate production status or delivery timelines to store staff and customers.

- Address discrepancies or modification requests with professionalism and attention to detail.

Quality & Compliance:

- Verify product alignment with customer expectations regarding design, hallmarking, and weight.

- Ensure adherence to company processes, quality standards, and industry regulations.

Documentation & Reporting:

- Track orders, maintain MTO logs, and update internal systems with status updates.

- Prepare weekly reports on MTO performance, vendor efficiency, and turnaround times.

Qualifications & Skills:

- Graduate with 1–4 years of experience in the jewellery industry, preferably in operations or procurement.

- Strong understanding of the jewellery production process, gold purity standards, and custom order workflows.

- Excellent communication skills with proficiency in English.

- Strong coordination and follow-up ability with high attention to detail.

- Proficiency in MS Excel and ERP systems (experience with jewellery-specific software is a plus).

- Customer-focused with strong problem-solving skills.

Preferred Attributes:

- Knowledge of 9kt, 14kt and 18kt gold, hallmarking standards, and manufacturing processes.

- Experience working with jewellery vendors or manufacturers.

- Ability to multitask and handle multiple stakeholders under tight deadlines.