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BNP Paribas
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MSBI Support Analyst

MSBI Support Analyst

BNP Paribas

3 - 5 years

4 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

Apply

Skills Required

oracle ssas autosys dynatrace power bi investment sharepoint problem management sql server sql plsql incident management devops powershell ssrs application production support ssis performance analysis msbi unix communication skills itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris.

Shift working to support application which is implemented globally.

Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.

Responsibilities

Direct Responsibilities

Upgrade of MSBI platform
Interactions with Microsoft support
Incident / problem management with ServiceNow
Liveplay management
Coordination with Infrastructure teams (System, DBA, Middleware etc)
Monitoring management with Dynatrace
Performance analysis
Obsolescence / Security management (patching, upgrade)
Documentation (Wiki, SharePoint)

Contributing Responsibilities

Responsible for Incident/Change/Problem Management.

Responsible to drive meetings for Support related Activities.

DevOps improvement

Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments

Technical & Behavioral Competencies

Technical Skills

n Reporting :

MSBI (PowerBI, SSRS, SSIS, SQL, SSAS)

n OS :

Windows Server

n DB : SQL Server

n Scripting :

PowerShell

n Scheduling : Autosys (appreciated)

n Monitoring : Dynatrace (appreciated)

n Method : ITIL

n Business Object (appreciated)

Behavioral Competencies

- Proactive

- Autonomous

- Communication

- Service oriented

Specific Qualifications (if required)

Graduate in any discipline or Masters in Information Technology

Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Creativity & Innovation / Problem solving

Communication skills - oral & written

Transversal Skills:

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications

(if required)

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MSBI Support Analyst

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Responsibilities

Upgrade of MSBI platform

Interactions with Microsoft support

Incident / problem management with ServiceNow

Liveplay management

Coordination with Infrastructure teams (System, DBA, Middleware etc)

Monitoring management with Dynatrace

Performance analysis

Obsolescence / Security management (patching, upgrade)