MSBI Support Analyst

Job Description

Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris. Shift working to support application which is implemented globally. Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis. Responsibilities Direct Responsibilities Upgrade of MSBI platform Interactions with Microsoft support Incident / problem management with ServiceNow Liveplay management Coordination with Infrastructure teams (System, DBA, Middleware etc) Monitoring management with Dynatrace Performance analysis Obsolescence / Security management (patching, upgrade) Documentation (Wiki, SharePoint) Contributing Responsibilities Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. DevOps improvement Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments Technical & Behavioral Competencies Technical Skills n Reporting : MSBI (PowerBI, SSRS, SSIS, SQL, SSAS) n OS : Windows Server n DB : SQL Server n Scripting : PowerShell n Scheduling : Autosys (appreciated) n Monitoring : Dynatrace (appreciated) n Method : ITIL n Business Object (appreciated) Behavioral Competencies - Proactive - Autonomous - Communication - Service oriented Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Organizational skills Creativity & Innovation / Problem solving Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to set up relevant performance indicators Ability to manage / facilitate a meeting, seminar, committee, training Education Level: Bachelor Degree or equivalent Experience Level At least 5 years