MS teams/Voice SM

Job Description for MS teams/Voice SME:

Experience: 8 to 12 Years

For Microsoft Teams Voice :

· Experience in SFB 2015, Lync 2013 with Enterprise voice and Hybrid Solution.

· Migration from Skype to Teams

· Teams Architecture and Direct Routing

· Endpoint handling of Skype and Teams phone devices

· Experience of Migrating from Legacy system to Teams

· Teams Policies and Features

· Understanding of Call Queue and Auto Attendant

· Understanding of AAD, Network/Firewall rules and DNS for Direct Routing.

· Troubleshooting Teams issue and Call Quality Reporting Analysis.

· Emergency Call routing in Teams

· Develop technology road-maps for Unified Communications & Collaboration Services

· Co-ordination with MS and other Vendors for Issues/Tracker.

· Health Check of Servers and Powershell Scripting

· Audio/Video design and integration experience

· Ability to Plan and deploy Microsoft Teams

· Ability to Implement Lifecycle Management and Governance for MS Teams

· Should have sound knowledge on Monitoring MS Teams environment

· Ability to Manage access for External User

· Should know how to Implement security and compliance for MS Teams

· Ability to take Transition from Skype for Business to MS Teams

· Know how to Create and Manage Teams

· Ability to Plan and configure network setting for MS Teams

· Ability to Manage Collaboration Experience for Chat and Channel

· Should have knowledge in Managing Apps for MS teams

· Ability to Manage Meeting and virtual events experiences

· Should know how to Configure and manage MS Teams device

· Manage Phone Numbers

· Manage Phone System for MS Teams

· Troubleshoot Audio, Video and Client issues

· Ability to run and execute PowerShell script in MS Teams Module

For Teams Meeting Room:

Ability to Monitoring & Management of Meeting rooms from MS native -Teams Admin Portal/Teams Pro Dashboard and OEM tools e.x logitech sync tool

Hands-on exposure in Device and peripherals Health Checks for Pro portal & configuration management of MTR devices.

Ability to perform Patching and software updates for A/V Devices from Pro management portal.

Ability to Perform MTR device management tasks.

Conducting Review of current and past meeting activity (such as details about call quality, network health and connectivity, and number of participants).

Ability to perform Teams Meeting performance checks using call analytics & Call Quality Dashboards.

Good understanding on Remote troubleshooting of MTR issues and engage local touch support for onsite support.

/OEMs/Vendors for hardware failure, hardware replacement and any onsite break-fix issues.

Coordination and Engage local A/V vendor for any hardware issues and replacement.