Ms Dynamics Crm Consultant

CRM Specialist

Purpose

To lead and facilitate Agile delivery processes within the global CRM rollout, ensuring smooth execution of user stories, sprint planning, and backlog management across cross-functional teams. This role complements the overall project management effort by focusing on the day-to-day delivery rhythm and ensuring structured collaboration within and across technical and business teams.

Key Responsibilities

• Backlog Ownership & Sprint Management

• Coordinate and maintain the CRM delivery backlog with clear priorities, story statuses, and ownership.
• Ensure user stories are properly defined, estimated, and ready for development.
• Drive sprint planning, daily stand-ups, retrospectives, and backlog grooming activities.

• Team Coordination & Operational Facilitation

• Act as the central contact point for all story-related queries, proactively following up on blockers and dependencies.
• Ensure team members are aligned on their responsibilities within each sprint.
• Facilitate effective communication between CRM business leads, IT developers, product owners, and rollout markets.

• Meeting Moderation & Structure

• Chair sprint-related meetings and ensure they are purposeful, time-boxed, and outcome-oriented.
• Enforce clarity on next steps, owners, and timelines during key Agile touchpoints.

• Process and Tooling Stewardship

• Manage the delivery tooling landscape (e.g., Azure DevOps), ensuring clean boards, proper use of tags, priorities, and templates.
• Create visibility dashboards to track story progress, team workload, sprint health, and release readiness.

• Continuous Improvement & Best Practices

• Promote Agile delivery discipline and best practices within the team.
• Capture lessons learned and feedback to improve the delivery process continuously.
• Evaluate new features, updates, and releases within Microsoft Dynamics 365 Sales, assess their relevance, and proactively plan for their adoption where beneficial.

Qualification:

• Bachelor’s degree in Business Administration, Project Management, Information Systems, or a related field.
• 3-5 years of experience in large-scale CRM implementation projects
• Familiarity with CRM systems - Microsoft Dynamics 365 Sales.
• Excellent coordination, facilitation, and communication skills.
• Hands-on experience with tools like Azure DevOps
• Ability to balance structure with flexibility in a fast-evolving rollout environment.