Mortgage Vendor Support Specialist

Position Overview:

Mortgage

Essential Job Functions:

• Serve as the primary point of contact for vendor-related inquiries and support

• Monitor vendor performance and ensure compliance with service level agreements

• Coordinate with internal departments to resolve vendor-related issues

• Track and report on vendor metrics and performance indicators

• Assist in onboarding new vendors and maintaining vendor documentation

• Ensure timely processing of vendor invoices and payments

• Collaborate with procurement and legal teams on vendor contracts and renewals

• Maintain accurate records of vendor interactions and service issues

• Support audits and compliance reviews related to vendor management

• Identify opportunities for process improvements in vendor support operations.

Requirements:

Residential Mortgage vendor management

• Strong communication and interpersonal skills

• Excellent organizational and documentation abilities

• Proficiency in Microsoft Office and vendor management systems

• Ability to multitask and prioritize in a fast-paced environment

• Attention to detail and commitment to accuracy

• Experience working with cross-functional teams

• Understanding of procurement and contract management processes

• Customer service orientation and problem-solving mindset

• Availability to work U.S. hours