Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in mohali
>
Paytm
>
MIS Executive - Associate / Sr. Associate - MHD

MIS Executive - Associate / Sr. Associate - MHD

Paytm

1 - 2 years

2 - 3 Lacs

mohali

Posted:-1 days ago| Platform:

Apply

Skills Required

capacity planning advanced excel mis reporting forecasting quantitative css c++ erlang workforce management dashboards sql real time analysis java git mis linux html mysql data structures mongodb python data analysis javascript node.js vba wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible to operate a MIS and Reporting team that will support the data and information requirements of Operations across multiple sites and geographies.

You need to manage reporting/ MIS resources that will be located out of multiple locations.

You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available.

Provide leadership and guidance to your team members and continue to identify and recruit talent to build a robust team. Lead transformation initiatives in the Reporting and MIS domain.

Present point of view on operational metrics (performance and productivity) based on reports and dashboards being generated.

Desired Skills:

Knowledge of Contact Centre methodologies and operational principles

1-2+ years of experience performing Planning functions (MIS Reports, data analysis, capacity planning, forecasting, scheduling, real-time management,

erlang model, multiple MIS reports) in a multi-site contact center environment- preferred

Excellent interpersonal and written communication skills

Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams.

Strong quantitative and analytical skills - Able to analyze data and draw insights.

Must be proficient with advance Excel, can organize/analyze, import/export data in a structured manner

Strong working knowledge of Windows based programs (Word, PowerPoint, Access, etc.

Innovative and able to influence.

Own end-to-end reporting and MIS delivery for multiple projects. Be responsible for ensuring the timeliness and accuracy of all reports.

Lead meetings and develop agenda for Ops and Support functions to review performance and productivity.

Provide clarity and instructions to your team on the expectation for each report and dashboard. Build redundancies for effective delivery.

Follow a structured road map to develop the team and get them ready to scale up as the new automated reporting process are set up and executed.

Link process metrics, performance metrics and set up benchmarks for comparable projects and processes.

More Jobs at Paytm

Sales Team Lead

Hyderabad

3 - 6 yrs

INR 4 - 7 Lacs

City Head - QR sales

Hyderabad

6 - 8 yrs

INR 15 - 20 Lacs

Key Account Manager- Oil& Gas

Bengaluru

5 - 9 yrs

INR 11 - 15 Lacs

Sales- Team Lead

Bengaluru

3 - 6 yrs

INR 4 - 7 Lacs

Area Sales Manager - Midmarket Sales (EDC Retail)

Bengaluru

3 - 7 yrs

INR 7 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now

Paytm

Fintech / Digital Payments

Noida

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

MIS Executive - Associate / Sr. Associate - MHD