Microsoft Dynamics Consultant

Department: Functional

Job Type: Permanent

Experience: 3- 5 years

Qualification: Any Graduation

Job Responsibility

• Translating business requirements into functional specifications and solution design documentation.
• Preparing detailed documentation such as BRDs, FRDs, use cases, user stories, and workflows.
• Assisting in aligning CRM capabilities with business processes and identifying areas for improvement or automation.
• Collaborating with technical teams to ensure accurate translation of functional requirements into system customizations.
• Offering a consultative approach and listening to client requirements and delivering accordingly
• Might be required to operate in a Business Analysis role working closely with customers to define requirements, create reports and documentation
• Supporting system testing, user training, and go-live preparation.
• Creating user guides, training materials, and process documentation.
• Providing post-implementation support and functional enhancements based on user feedback.
• Acting as a trusted advisor to clients, offering insights and CRM best practices aligned with business needs.
• Participating in client demos and discussions to present functional capabilities of Microsoft Dynamics 365 CRM solutions.

Skills

• 3-5 years of experience with 1–3 years of experience in Microsoft Dynamics 365 CRM in a functional or business analyst role.
• Strong understanding of CRM modules and business process mapping.
• Proficiency in documenting and analyzing business requirements and translating them into system functionality.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is preferred.
• Strong communication and stakeholder engagement skills.
• Ability to prepare and deliver effective documentation and training.
• Analytical mindset with a detail-oriented approach to problem-solving.
• Team player with the ability to work independently in a fast-paced environment.