Microsoft 365 Support Specialist

Role Overview

We are seeking a dedicated Microsoft 365 Support Specialist to manage, support, and administer Microsoft 365 tenants primarily for schools and educational institutions. The role requires hands-on expertise in M365 administration, multi-tenant support, user provisioning, licensing, compliance configurations, and basic training support for educators and students.

This role plays a critical part in our B2B2C deployment model, enabling seamless technology experiences for our partner schools through proactive service and operational excellence.

Key Responsibilities

• Tenant Administration:
• Manage multiple Microsoft 365 education tenants (including A1, A3, A5 licensing)
• Configure domains, Exchange Online, Teams, OneDrive, SharePoint, Intune for Education
• Implement role-based access, compliance, and security settings as per Microsoft Education guidelines
• Troubleshoot and resolve user, group, and service issues across all tenants
• Licensing & Provisioning:
• Assign and monitor Microsoft 365 licenses (incl. faculty/staff/student distinction)
• Assist in onboarding/offboarding institutions and users via Azure AD and Microsoft Admin Centers
• Support schools in annual licensing renewal, audits, and entitlements (OVS-ES agreements)
• Support & Escalation Management:
• Handle daily support tickets via CRM or ticketing platform (L1 & L2)
• Coordinate escalations to Microsoft Partner Support for critical outages or tenant-level disruptions
• Assist in recovery, data backup, and archiving for school users
• Training & Enablement:
• Provide basic walkthroughs or documentation for school IT staff and educators
• Collaborate with the Teacher Training team for MCE Certification enablement
• Support M365 integration with LMS
• Security & Compliance:
• Configure MFA, Conditional Access, Defender for O365 policies for schools
• Run regular reviews of secure score, user audit logs, and activity alerts

Required Qualifications & Skills

• Education:
• Bachelor's degree in Computer Science, Information Technology, or related field (Required)
• Microsoft 365 Certified: Modern Desktop Administrator Associate / Teams Administrator Associate (Preferred)
• Experience:
• Minimum 2–6 years of experience in managing M365 tenants, preferably in an MSP/Partner or multi-school support environment
• Hands-on experience with Microsoft 365 Admin Centers, Azure AD, Teams, Exchange, and SharePoint Online
• Experience in education sector deployments is strongly preferred
• Technical Proficiency:
• PowerShell scripting for M365 tasks (user provisioning, license assignment, reporting)
• Familiar with Education-specific features like School Data Sync, Intune for Education
• Understanding of hybrid Active Directory environments is a plus
• Soft Skills:
• Strong communication in English and Hindi (verbal and written)
• Empathetic with educators and non-technical users
• Detail-oriented, documentation-focused, and proactive in problem-solving

Preferred Additions

• Experience supporting government school deployments or CBSE/AICTE aligned ICT initiatives
• Knowledge of LMS platforms and integrating M365 accounts
• Exposure to Adobe Express, Minecraft Education Edition, or other EdTech tools

Job Types: Full-time, Permanent

Pay: ₹11,500.00 - ₹35,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Goa, Goa: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

License/Certification:

• Certification from Microsoft (Required)
• MCSE or MCSD or Microsoft 365 Admin Certification (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person