Microsoft 365 Administrator - Office 365

Responsibilities

• Responsible for service administration and account maintenance
• Manage customer Office365 environment at L2 L3 level
• Should know of different licenses in Office 365 and different type of admin groups
• Address client connectivity client software and mobility installation issues
• Good Knowledge of O365 Security and Compliance
• Exchange Online related to exchange administration
• Knowledge of Distribution Group Management User Mailbox Setup Delegations Resource
• Mailbox Configuration Mailbox Restorations Shared Mailbox Setup Delegations
• Exposure to exchange hybrid environment
• Should hold knowledge of various policies related to Exchange
• Maintain troubleshoot email gateways anti spam
• Maintain existing Exchange infrastructure including Mail Gateway
• Interact with Microsoft Vendor for critical and escalation issues for permanent resolutions
• Knowledge of Azure AD Connect Services Object Filtering Group Filtering
• Major Responsibility of Incident Management i e troubleshooting and leading critical or urgent issues on email and mobility infrastructure and driving them to resolution as per the agreed SLAs with customer
• Provides support administration maintenance for Microsoft Teams, OneDrive, SharePoint Online, Office Suite
• Performs root cause analysis of critical outage and incidents engineer permanent solutions and coordinate implementation
• Monitor daily operations to ensure continuity of service.
• Routing Mail Flow and Set up Installation concepts.
  

Required Qualifications & Experience

• Bachelor's in Computer Science, Engineering, or a related field.
• 4+ years of experience in related technology/Skills
• Good knowledge on Intune Microsoft Teams OneDrive
• Good in spoken and written communication skills.
• Manage services using supplier and the client implemented ITIL processes and practices
• Operate and provide the day to day support
• Good knowledge in PowerShell
• Identifies and participates in improvement opportunities spanning service delivery user experience security etc
• Knowledge of Azure Active Directory
• Knowledge of Ticketing tools like Service Now will be an Added advantage