Mgr, Technical Programs

Job Description

Job Summary As Manager in Global Delivery Resourcing & Execution (GDRE) you will manage the Enablement team for PS Global Delivery and Associate Project Managers who takes care of coordination of project from start to end and support the FPMs in projects. You will oversee the assignment of timecard codes and ensure accurate and timely tracking of project hours, facilitate Resource Management deployment globally, manage Install backlogs and drive Revenue realization for business targets. You will drive execution of various Customer Experience initiatives as part of the Global Delivery focusing on collaboration and Stakeholder management globally. You are responsible for setting team goals, plans and schedules, closely monitoring the performance, driving issue resolution, and accepting the responsibility for ensuring successful achievement of program goals. Essential Functions: - Provide management oversight to the enablement professionals and Associate project managers from GDRE. Identify needed resources for projects, define and assign roles. - Oversee the projects from initiation through delivery, interfacing with external customers or field-based employees, or Technical Consultants as needed. - Assign and monitor work of GDRE team staff, providing management support and direction, select, develop, and evaluate personnel to ensure efficient operation of the function, mentor and groom team members, and provide opportunities for growth. - Keep senior management and Stakeholders informed of key issues and changes which may impact expected business results. - Ensure that projects adhere to the company processes and initiate process improvements as needed. - Assume responsibility for results, including costs, methods and staffing, quality of service delivery and continuous improvement. Job Requirements Drive business outcome and relationship-based services and solutions to our internal and external customers Experience in driving the projects and programs for improving efficiency/optimising performance as a Business Outcome at organisation level. Managing a 24x7 support team with a team size of 8 to 12 resources (may include Team Lead) Experience in sharing feedback on improvement areas and bringing continuous improvement in service delivery excellence Ensuring high levels of performance in project enablement processes, accurate reporting and establishing service improvement activities when required Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Drive internal service review meetings covering performance, service improvements, quality, and processes. Experience in driving change and implementing transition at the Org level. Proactive and detail-oriented professional with a passion for driving results and achieving business success. Strong problem-solving skills and the ability to think strategically. Experience in Project Management, Agile, Scrum and/or DevOps methods and tools. Expert knowledge of ITIL disciplines. Good understanding of Storage, Backup, Virtualization and Cloud technologies. Ability to work effectively and lead diverse global teams. Ability to manage multiple priorities and adhere to stringent deadlines PMP/Prince 2 certified will be preferred with strong Project/Program experience with proficiency in project management software/tools. RCMP Certified will be preferred with experience/ Education Bachelor’s or master’s degree 10+ years of experience working in a customer facing projects/programs with a high level of accountability. Technical Program or Project/Program Management experience Proven experience in project management, with a track record of successfully delivering projects on time and within budget. 2 to 4 years of people management and team management experience leading high-performance teams for large enterprise customers. Strong understanding of KPIs and how to drive performance to meet them. 24x7 shift support, supporting the 24x7 projects and teams. Flexible with timings based on projects managed. Available for off hours calls when needed based on project requirements.