Mgr, India Contact Center

As the Manager of the Property Operations Call Center (Leasing Center) at Entrata, you will play a crucial role in supporting the success of the Leasing Center department in India. Your primary responsibilities will include supervising front-line leaders and operational team members, providing daily guidance to achieve performance goals, and ensuring consistent processes and high-quality service delivery in collaboration with the U.S. Leasing Center leadership team. This role does not involve direct client interaction. **Key Responsibilities:** - Supervise a team of 5-7 Leasing Center Leaders - Provide direction and support to employees in alignment with established policies and management guidance - Assist with recruiting and hiring new team members for the Leasing Center India team - Analyze data and key performance indicators to identify trends, address issues, and implement effective solutions - Conduct regular one-on-one and team meetings to ensure communication, alignment, and performance accountability - Support the training and development of Supervisors, including participation in monthly and annual performance reviews - Partner with leadership to track key performance metrics and create improvement plans where needed - Motivate and guide team members to achieve departmental and company goals - May assist with handling back-to-back calls during the shift to support service levels **Qualifications Required:** - Total 8+ years of relevant experience - 3+ years of experience in a Supervisor or Manager role - Proven ability to complete projects and tasks accurately and on time - Reliable, flexible, and available to work varied hours, including weekends and holidays, as business needs require - Excellent written and verbal communication skills - Strong English proficiency - Excellent interpersonal skills with the ability to build trust and work effectively with diverse teams - Knowledge of financial and budgetary principles - Self-motivated with strong decision-making and problem-solving abilities - Able to collaborate effectively in a team-oriented environment **Preferred Qualifications:** - Knowledge of Google Workspace (Gmail, Sheets, Docs, Slides, and Drive) - Experience managing teams in a contact center service environment - Familiarity with Entrata software or similar property management platforms - Experience working with customers, particularly within software or call center operations - Bachelor's degree in Business, Communications, or a related field Entrata is a dynamic company that values intelligence, adaptability, and transparency. Our global team members actively engage from top executives to part-time employees, embodying our core values of refining living experiences, upholding collective excellence, embracing boldness and resilience, and prioritizing different perspectives to craft a better world to live in. Join Entrata and be a part of our innovative and stable work environment where your skills and contributions will be valued.,