Job
Description
The Data, Digital and Coverage Platform Team (DDCP) unit, within the Corporate and Investment Banking (CIB) division, is currently looking for a proactive and versatile Change Manager to assist the Change Lead of Frontline platforms in ensuring effective change management across a suite of CIB frontline platforms. Your role will involve coordinating training, communications, stakeholder engagement, and governance activities in a shared service capacity to ensure consistent execution and scalable support across systems. As the operational heartbeat of the change function, you will play a crucial role in enhancing delivery quality, establishing standardization, and mentoring other members within the Change Deployment Team. Collaboration with Business, Operations, Risk, Compliance, and Technology teams will be essential to assess the risk associated with changes across people, processes, systems, and data, and to implement appropriate risk mitigation plans before technology go-lives. Your understanding of stakeholders" needs will be pivotal in ensuring that initiatives deliver maximum value for the Markets business and its clients while adhering to good change governance and best practices. Key Responsibilities: Change Delivery & Governance: - Develop and implement structured change management strategies focused on awareness, understanding, and user readiness. - Coordinate and monitor change initiatives across systems. - Maintain a master change calendar for releases, training, communications, and governance submissions. - Support the execution of CCIA/governance processes in collaboration with offshore team members. - Monitor adoption, readiness, and post-implementation user feedback. - Collaborate with cross-functional teams to assess and articulate impacts between current and target state. - Identify change management needs across impacted business units and potential risks. - Develop and manage response plans for identified business impacts through appropriate means such as design uplifts, training, communications, engagement, and business readiness activities. Training & Communications: - Design and deliver engaging training sessions and communications tailored to front-line, middle-office, and support teams. - Provide training to equip employees with the necessary skills to navigate changes seamlessly and reduce obstacles resulting in change resistance. - Identify and engage stakeholders across locations and functions. - Develop and quality check training materials, communications packs, and stakeholder briefings. - Create user-centric enablement materials to support platform adoption. - Collaborate with system SMEs to ensure consistency and impact. Skills And Experience: Operational Readiness: - Coordinate User Access Management and User Acceptance Testing. - Ensure compliance with country-specific requirements. Adoption Monitoring: - Gather feedback, track adoption metrics, and enhance training and engagement strategies continuously. Standardisation & Process Improvement: - Identify opportunities to centralize or harmonize change practices across systems. - Create and maintain shared templates, trackers, and SOPs. - Champion change maturity and cross-system knowledge sharing. Regulatory & Business Conduct: - Display exemplary conduct and ensure compliance with all applicable laws and regulations. - Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters collaboratively. Qualifications: - Bachelor's degree in Business, Finance, Communications, or related field; Master's preferred. - 5+ years of experience in Change Management within the banking or financial services industry. - Hands-on experience supporting rollouts of service platforms. - Strong training facilitation and stakeholder communication skills. - Familiarity with change management frameworks. - Proficiency in Microsoft Office Suite. About Standard Chartered: Standard Chartered is an international bank committed to making a positive difference for clients, communities, and employees. Our purpose is to drive commerce and prosperity through our unique diversity, and we value difference and advocate inclusion across our teams and geographies. What We Offer: - Core bank funding for retirement savings, medical and life insurance. - Time-off benefits including annual leave, parental/maternity leave, sabbatical, and volunteering leave. - Flexible working options. - Proactive wellbeing support. - Continuous learning culture and growth opportunities. Join us at Standard Chartered, where we do the right thing, continuously strive for improvement, and work together to build for the long term. We look forward to celebrating your unique talents and the value you can bring to our organization.,
