Merchant Ops - Central Operations - Associate

Job Description

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the role: We are looking for a detail-oriented and proactive Operations Executive – Associate to support our daily business operations. The ideal candidate will assist in process execution, data handling, coordination between teams, and ensuring timely task completion. This role is ideal for individuals with strong organizational skills, the ability to work under pressure, and a willingness to learn and grow within the organization. Key Responsibilities: Assist in the day-to-day execution of operational tasks. Maintain and update internal databases, reports, and documentation. Coordinate with internal teams such as sales, customer support, logistics, and finance to ensure smooth workflows. Monitor task queues and escalate any delays or issues to supervisors. Analyze basic operational data to find trends or errors and suggest improvements. Ensure compliance with internal SOPs (Standard Operating Procedures). Help in onboarding new vendors/clients (if applicable). Perform other administrative tasks as assigned. Key Skills & Competencies: Strong communication and interpersonal skills Excellent Excel/Google Sheets skills (basic formulas, sorting/filtering, etc.) Attention to detail and organizational abilities Problem-solving mindset Basic understanding of operations and process flow and KYC guidelines Pre Requisites: . Minimum 2 years of work exIt will be a 6 day working Noida office based requirement only ( Sundays might be working based on roasters ) . Bachelor's or relevant degree