PROFESSIONAL SERVICES [SENIOR] MEMBER OF TECHNICAL STAFF
JOB DESCRIPTION
Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River helps customers across automotive, aerospace, defense, industrial, medical, and telecommunications industries solve complex technology challenges on their journey toward the new intelligent machine economy. The company has received industry recognition for its technology innovation and leadership, and for its workplace culture, including global Great Place to Work certification and being named a “Top Workplace” for ten consecutive years. If you want to be part of a unique culture where the lived experience is based on our cultural attributes of growth mindset, customer-focus, and diversity, equity, inclusion & belonging, come join us and help advance the future software defined world.
Wind River has an opportunity for a US-based Professional Service Member or Senior Member of Technical Staff with extensive experience delivering and migrating customers to advanced IT Infrastructure solutions with particular emphasis on VMware vSphere and/or OpenStack and/or enterprise Linux software, tools, and their ecosystems. You will leverage Wind River’s Cloud Platform and/or eLxr products to deliver geographically distributed, high performance, production grade KVM, Kubernetes, and enterprise Linux-based solutions for managing customer application infrastructure.
You should have experience in software infrastructure systems, configuration management, and automation as well as proven, hands-on experience with the ins and outs of either Openstack, VMware virtualization (vSphere, ESXi, Cloud Foundation) or equivalent infrastructure as well as Debian Linux systems and tools. You should have experience with Container Orchestration (Kubernetes) and runtimes (Docker). Experience with VMware Tanzu is a plus.
A qualified candidate is expected to be hands-on in the deployment of Wind River’s Cloud Platform and eLxr products, extending product features, working with hardware, and testing product releases. Experience in open-source projects such as Flux CD, Helm, Ansible, Python, OpenStack, StarlingX, Git and Markdown is a big benefit.
- Provide technical guidance and delivery of projects based on Wind River’s Cloud Platform and eLxr to Wind River enterprise customers. Many of these projects will require experience in migrating from one VM and/or container environment to another.
- Work with Professional Services Project Managers to prepare project descriptions, identify task lists, set schedules, determine engineering hours, estimate project risk and deliver on successful bids.
- Drive high levels of customer satisfaction on delivery engagements.
- This is a direct customer-facing position and requires comfort with customers and issue resolution.
- Bachelor of Science in Electrical or Computer Engineering, Computer Science, Information Technology, or equivalent technical education
- Cloud based certification (AWS/Azure/GCP/VMware), or Kubernetes certifications - CKA/CKSS/CKAD
- At least 5 years of relevant technical work experience in customer-facing roles.
- This is a direct customer-facing position and requires comfort with customers and issue resolution.
- You are authoritative in your decision making and drive solutions, based upon service management essentials and documented best practices.
- Enjoy working on leading edge technologies and projects.
- Expertise in Kubernetes, Docker, Elastic, Kafka, & cloud-native technologies strongly recommended.
- Storage configuration expertise such as RAID/Ceph/NFSv3+v4/iSCSI (on NetApp a plus).
- Strong knowledge of Compute Cluster and Storage Cluster concepts.
- Strong knowledge of network stacks, switching, routing, firewalls, proxies, load balancers, etc.
- Experience with security scanning tools, threat prevention, threat isolation, and zero trust designs. Experience with a SIEM provider and design.
- An understanding of how to integrate into Assurance systems.
- Be comfortable with building, reconfiguring and provisioning lab equipment such as servers, physical and virtual routers / networks (including IPv4/v6) in both Wind River and customers’ lab environments.
- BMC configurations (iDRAC/ILO/IPM/Redfish).
- Experience in network system-level solution design (physical/virtual/container).
- Exposure to SDN concepts, overlay networks, virtual switches/routers/firewalls/load balancers.
- Linux (Debian / Ubuntu, RedHat / CentOS) background covering deployment, image build, application, and administration.
- Experience with Flux CD or Argo CD a plus.
- Adept at Python and automation languages like Ansible.
- The ability to work on a team & independently on multiple high priority projects.
- Verbal communications via articulation of past project details desired outcomes and written communication skills.
- Strong Problem-solving skills based upon a myriad of differing scenarios
(Network/performance/hardware)
- Ability to replicate customer issues in a Wind River lab
Preference will be given to those candidates with the above noted requirements and familiarity with platform software and the Open-Source Community
