Medical Centre Manager

Job Title: Medical Centre Manager

Location: Edapazhanji, Trivandrum
Reporting To: Founder/Managing Director – Royal Medical Centre A
Employment Type: Full-Time
Experience Required: 3–8 years in clinic or hospital administration
Preferred Background: Healthcare Management, Hospital Administration, or Business Operations in healthcare

Job Summary:

We are looking for a proactive, people-oriented, and result-driven Medical Centre Manager to oversee day-to-day operations of our multidisciplinary specialty medical clinics. The ideal candidate should possess strong leadership, communication, and organizational skills to ensure high standards in patient care, staff management, service delivery, and business performance.

Key Responsibilities:Clinic Operations & Patient Experience

• Ensure smooth daily operations of the medical centre across all departments (Reception, Therapy, Medical, Nursing, Accounts).
• Monitor patient flow, ensure reduced waiting time, and enhance overall patient satisfaction.
• Address and resolve patient concerns promptly and professionally.
• Ensure proper implementation of treatment protocols and care pathways.

Team & Staff Management

• Manage, supervise, and motivate the front office, paramedical staff, and housekeeping teams.
• Conduct regular staff meetings and training to ensure service quality and team alignment.
• Oversee staff attendance, shift rosters, leave approvals, and HR documentation.

Business & Financial Oversight

• Track and achieve revenue targets and monthly financial goals.
• Monitor billing, collections, and daily cash/revenue reports.
• Identify areas for cost optimization and improved profitability.

Marketing & Business Development

• Support execution of local marketing, health camps, awareness drives, and referral programs.
• Build partnerships with nearby doctors, corporate offices, wellness clubs, and fitness centers.
• Generate and convert leads from walk-ins, calls, and digital platforms.

Compliance & Quality Control

• Ensure adherence to clinic SOPs, NABH standards (if applicable), legal & statutory compliances.
• Oversee patient documentation, records, consent forms, and data confidentiality.
• Ensure hygiene, safety, and maintenance of all equipment and clinic premises.

Key Skills & Competencies:

• Strong leadership and interpersonal skills
• Excellent communication and problem-solving ability
• Knowledge of clinic software/EMR, Excel, and daily MIS
• Fluency in English and regional languages (Malayalam, Tamil preferred)
• Ability to multitask and manage crises effectively

Preferred Qualifications:

• Bachelor’s or Master’s degree in Hospital/Healthcare Administration, Business Administration, or related field
• Experience managing multi-specialty or wellness clinics is an added advantage
• Background in physiotherapy, medical diagnostics, or wellness/rehabilitation centres is a plus

Compensation & Benefits:

• Competitive salary with performance-based incentives
• Opportunity for career growth across our expanding network
• Training and development support in healthcare leadership
• Exposure to advanced non-invasive therapies and wellness models

About Us:

Royal Medical Centre A is a rapidly growing healthcare enterprise committed to providing non-invasive, drug-free, regenerative treatments through our verticals like 360° Spine & Joint Wellness Centres, Royal Ortho Care, Wound Care & Hyperbaric Clinics, and more. With a focus on holistic healing, modern rehabilitation, and personalized care, we are expanding PAN India and globally.

Job Type: Full-time

Pay: ₹25,403.88 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Schedule:

• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• What is your current Takehome Salary per month
• What is your expected take home salary per month
• Do you have prior experience in managing a healthcare institite/ organization?

Work Location: In person