Kolkata (Mass Drive)-21st Nov-Branch Banking - Liabilities-UNB branch

Role & responsibilities

For Tellers:

• Handle customer transactions: deposits, withdrawals, check cashing, and fund transfers.
• Maintain and balance cash drawer at the start and end of shifts.
• Verify customer identity and ensure compliance with banking regulations.
• Detect and report suspicious or fraudulent activities.
• Provide excellent customer service and resolve account-related queries.
• Promote bank products and assist with opening new accounts.
• Complete paperwork for transactions and reconcile daily records.

For WD:

• Act as the

  first point of contact

  for customers visiting the branch.
• Provide

  customer service and product information

  for banking products and services.
• Handle

  balance inquiries

  , transaction queries, and issue balance confirmation certificates.
• Assist in

  account opening

  (Current Account, Savings Account, Fixed Deposits).

• Cross-sell banking products

  and direct banking channels to walk-in customers.
• Generate

  referrals

  from walk-in customers and internal databases.
• Collect foreign currency cheques and manage related documentation.
• Ensure

  customer acquisition

  and deepening of existing relationships.
• Maintain compliance with

  banking norms and branch audit requirements

  .

For Relationship Managers: (PRM/Imperia RM)

• Manage and grow the portfolio of Classic / High Net Worth (HNI) clients.
  
• Cross-sell banking products like CASA, Insurance, Mutual Funds, Demat, Loans, etc.
  
• Provide financial advice and maintain long-term customer relationships.
  
• Ensure achievement of monthly revenue and balance growth targets.
  
• Maintain compliance and service quality standards.
  

Preferred candidate profile

• Graduate / Postgraduate
  
• Excellent communication and relationship-building skills
  
• Proven sales and customer-handling experience in retail banking
  
• Target-oriented with leadership qualities (for BSM role)
  
• Must have good knowledge of local market and customer behavior