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15 - 20 years
17 - 22 Lacs
Chennai
Work from Office
Skills and Experience- 1. 12 - 15 years of Total Experience in CRM solutions with 8+ years in Salesforce. 2. Well experienced in Salesforce Sales Cloud, Service cloud, exposure to Marketing cloud, good to have understanding of Communications cloud and Financial Services Cloud. 3. Experience in SOQL, SOSL Queries, Developer Console, Eclipse Force.com IDE/Maven IDE, Reading SFDC platform logs, Lightening, Apex Class, VisualForce Process Builder, Triggers, Omni Studio development. 4. Minimum of 8x Certifications in Salesforce 5. Strong experience with community building initiatives and involved in mentoring team members 6. Well experienced in technical solution development for customer proposals 7. Have excellent senior client stakeholder communication skills, structured, strong analytical and results-oriented mindset. 8. Proven Leadership and Team management skills to achieve organizational goals Responsibilities- 1. Define skill development plans for consultants in Salesforce competency; nominate and manage specialists and skill sets related to specializations 2. Contribute to proposal development. 3. Provide directions and solutions for delivery code red, complex architecture development 4. Develop Business Case, Benefits realization plan and measure KPIs 5. Participate in customer interactions and deliver executive-level presentations deriving actions/ decisions 6. Bring thought leadership and ensure visibility and brand building through competence development programs and participation in partner led and other events. 7. Analyze market trends, conceptualize assets and accelerators to get an edge over competitors 8. Ensure that Specializations and Certifications are acquired in order to maintain and advance partnership levels and capabilities
Posted 3 months ago
5 - 8 years
8 - 15 Lacs
Pune, Navi Mumbai, Mumbai
Work from Office
Urgent Opening for Sr. Salesforce Developer - Exp. in Manufacturing/Automobile Industry. Exp. - 5 to 8 Yrs in Salesforce Development Location - Pune (Work from Office) Notice Period - 15 to 20 Days Role & responsibilities Must have good understanding of Salesforce Sales and Service Cloud Must have good hands-on experience in Salesforce development, configurations. Must have good understanding of Salesforce standard tools and best practices for low code solutioning. Must have good experience in Descriptive programming/configuration Must have good experience in customization using Apex, Lightening Aura, LWC Must have understanding of Salesforce capabilities and OOTB/standard functionalities Must have hands-on experience on Integrating Salesfroce with other applications/systems. Should have experience on configuring Community portal/Experience cloud Must be able to work independently and provide solutions for complex requirements/issues Proven ability to work creatively and analytically in a problem-solving environment Should have experience/exposure of release management processes using VSCode, GitLab, Jenkins, DevOps etc. Relevant Salesforce certifications or Architect certified Preference: Should have worked on Automotive or Manufacturing related Salesforce processes/applications Thanks & Regards Chetna Gidde| HR Associate-Talent Acquisition chetna.gidde@rigvedit.com |
Posted 3 months ago
3 - 5 years
5 - 7 Lacs
Gurgaon
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Lightning Aura Components Good to have skills : NA Educational Qualification : 15 years full time education Summary :As a Salesforce Loyalty Management Cloud Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Your typical day will involve working with Salesforce Loyalty Management, collaborating with cross-functional teams, and delivering impactful data-driven solutions. Roles & Responsibilities: Design, develop, and maintain Salesforce Loyalty Management Cloud applications Collaborate with cross-functional teams to gather and analyze business requirements, design solutions, and implement them in Salesforce Marketing Cloud. Configure and customize Salesforce Marketing Cloud & Loyalty Management to meet business process and application requirements. Develop and maintain integrations between Salesforce Marketing Cloud & Loyalty Management and other systems using APIs and middleware technologies. Provide technical guidance and support to other team members and stakeholders. Professional & Technical Skills: Must Have Skills:Proficiency in Salesforce Loyalty Management Cloud. Good To Have Skills:Experience with Apex, Visualforce, LWC, APIs, and middleware technologies. Strong understanding of Salesforce Core, Marketing Cloud and Loyalty Management architecture and data model. Experience with Salesforce Loyalty Management and Marketing Cloud configuration and customization. Solid grasp of software development best practices, including version control, testing, and deployment. Excellent problem-solving and analytical skills. Additional Information:Minimum of 3+ years of experience in Salesforce Loyalty Management development and implementation Experience and knowledge in Salesforce Loyalty Management various modules such as Core Data Model, DPE, Apex coding, Transaction Journal Strong experience in Salesforce Loyalty Management Integrations and APIs-Familiarity with HTML, CSS, and JavaScript/jQuery would be an asset Possess Tibco Knowledge to engage and resolve issues with Tibco team Posses MuleSoft Knowledge to engage and resolve issues with MuleSoft team Excellent problem-solving skills and attention to detail Strong written and verbal communication, project management, and collaboration skillsMinimum 3 hands-on Experience in complex LWC's using Promises, Event Handling, data services, writing custom LWC Components. -Min 5 years' experience in Salesforce Apex writing Apex code, Batch classes, Triggers, Platform Events". Solid understanding of Salesforce Security practices for configuration and customization.-Good understanding of salesforce DevOps processes using Visual Studio Code, GIT and CI/CD packaging. Financial Services Industry Experience - Banking & Marketing Cloud Qualifications 15 years full time education
Posted 3 months ago
3 - 8 years
5 - 8 Lacs
Mumbai
Work from Office
Brief Summary In this role, you will be responsible for implementing and managing our Customer engagement programmes , loyalty programme, addressing customer queries and escalations, as well as handling customer data for CRM-related activities. We are looking for someone with a Graduation or Diploma level education and a minimum of 4-6 years of experience in CRM. Brief Job Description (just an indicative list and not limited to the following) 1. Design and implement effective database management structure of prospects, customers & third party data 2. Design & Manage loyalty programmes to enhance customer retention and engagement. 3. Collaborate with cross-functional teams to ensure seamless execution of lcustomer engagement & loyalty initiatives. 4. Serve as the primary point of contact for customers' inquiries, concerns, and escalations related to CRM and loyalty programs. 5. Provide timely and effective resolutions to customer issues, ensuring customer satisfaction and loyalty. 6. Collect and collate third party data, prospects & customer data to build comprehensive customer profiles. 7. Utilize customer data for CRM activities, such as personalized communications, targeted marketing campaigns, and special occasion recognition (e.g., anniversaries, birthdays). 8. Continuously monitor CRM processes and identify areas for improvement. 9. Implement best practices to enhance CRM operations and efficiency. 10. Collaborate with IT teams to leverage technology solutions and automate CRM processes where applicable. 11. Use of CRM software for insights and reports 12. Manage the Contact centre Desired Skills 1. Graduation or Diploma level education in a relevant field. 2. Minimum 4-6 years of experience in CRM, preferably in the retail industry. 3. Strong understanding of loyalty programs, customer relationship management, and customer data management. 4. Proven experience in addressing customer queries and resolving escalations with a customer-focused approach. 5. Ability to develop and implement strategies to enhance customer satisfaction and loyalty. 6. Proficiency in data analysis and interpretation to drive insights and make data-driven decisions. 7. Strong problem-solving skills with the ability to identify root causes and implement effective solutions. 8. Experience in monitoring and optimizing CRM processes to enhance operational efficiency. Thanks & Regards, Ankita Ghadigaonkar Assistant Manager Human Resources M: 88283 00920 E: ankita.ghadigaonkar@orra.co.in A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053
Posted 3 months ago
1 - 6 years
3 - 8 Lacs
Gurgaon
Hybrid
Location - Gurugram Experience - 1+ Years Key Responsibilities Client Engagement: Work with clients to understand their business needs, define requirements, and translate them into effective Salesforce solutions. Salesforce Solution Design: Configure and customize Salesforce Sales Cloud or Service Cloud to align with client requirements, ensuring scalability and optimal performance. Data Management & Reporting: Set up and manage data structures, dashboards, and reports to deliver actionable insights for business growth and customer service improvements. Process Automation: Use Salesforce tools like Process Builder, Flow, and Workflow Rules to automate business processes and enhance productivity. User Support & Training: Provide user support, troubleshoot issues, and conduct training sessions to ensure effective adoption of Salesforce solutions. Documentation: Create and maintain detailed documentation of customizations, configurations, and processes for future reference and troubleshooting. Best Practice Implementation: Stay up-to-date on Salesforce best practices, new features, and integrations to recommend improvements. Skills & Qualifications Salesforce Experience: At least 1+ year of hands-on experience with Salesforce Sales Cloud or Service Cloud, including configuration, customization, and user support. Technical Proficiency: Familiarity with Salesforce components such as Process Builder, Flow, Workflow Rules, Custom Objects, and AppExchange packages. Analytical Skills: Ability to assess business processes, identify areas for improvement, and propose Salesforce-based solutions. Client-Focused Mindset: Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders. Documentation Skills: Proficiency in creating clear, comprehensive documentation for configurations, workflows, and user training. Problem-Solving Abilities: Strong analytical and troubleshooting skills, with attention to detail and a methodical approach to resolving issues. Knowledge of Salesforce Service Cloud Console or Sales Cloud Console, including case management, lead management, and opportunity tracking. Basic understanding of Apex, Visualforce, or Lightning Web Components (LWC) is a plus. Experience in using Salesforce integrations (e.g., API connections) or experience with related tools such as Data Loader. Must Have Minimum 3 years of experience in development of applications in sales cloud or service cloud Salesforce Certifications (L2 and above) Agentforce AI Implementation Experience atleast in one project B-Tech or Masters in Engineering
Posted 3 months ago
3 - 5 years
5 - 9 Lacs
Pune
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Development Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : be btech Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Salesforce Development. Your typical day will involve working with the Salesforce platform, developing and implementing custom solutions to meet business needs. Roles & Responsibilities: Design, develop, and maintain custom Salesforce applications using Apex, Visualforce, and Lightning components. Collaborate with cross-functional teams to gather and analyze business requirements, and translate them into technical solutions. Develop and maintain integrations between Salesforce and other systems using REST and SOAP APIs. Perform unit testing, code reviews, and ensure adherence to best practices and coding standards. Provide technical guidance and mentorship to junior developers. Professional & Technical Skills: Must To Have Skills:Proficiency in Salesforce Development. Strong understanding of Salesforce architecture and data model. Experience with Apex, Visualforce, and Lightning components. Experience with REST and SOAP APIs. Experience with version control systems such as Git. Good To Have Skills:Experience with Salesforce CPQ, Einstein Analytics, and Marketing Cloud. Solid grasp of software development best practices and coding standards. Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Additional Information: The candidate should have a minimum of 3 years of experience in Salesforce Development. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful Salesforce solutions. This position is based at our Pune office. Qualification be btech
Posted 3 months ago
6 - 9 years
8 - 11 Lacs
Mumbai
Work from Office
About The Role : Application Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based solutions. About The Role : - Grade Specific Represent team in project meetings. Work with business and functional analysts, and software solution architects in ensuring that programs and systems function as intended. Supervise, mentor and manage large teams of programmers in one or more projects. Certifications You maintain certifications on Saas or Package Based solution andor relevant programming toolslanguage, and relevant methodology. Skills (competencies)
Posted 3 months ago
7 - 12 years
15 - 20 Lacs
Mumbai
Work from Office
Location: Mumbai, Andheri Head Office Key responsibilities: CRM System Management Lead the end-to-end implementation of the CRM system, from requirement gathering to go-live, ensuring alignment with business objectives. Collaborate with cross-functional teams to identify user needs and configure the CRM platform to meet those requirements. Develop and execute implementation plans, including data migration, system customization, and user training. Oversee the migration of data from existing systems to the new CRM platform. Collaborate with IT and other relevant stakeholders to ensure seamless integration with other business systems, such as ERP and marketing automation tools. Implement automation features to streamline repetitive tasks and improve operational efficiency. Conduct UAT Test cases of the CRM system to identify and resolve any issues before deployment. Create comprehensive documentation of the CRM system, including configurations, customizations, and workflows. Develop user guides and training materials to support ongoing system use. Monitor system performance and user feedback to identify areas for improvement. Feedback management Contact Centre management defining the process, monitoring the effectiveness and training. Work with stakeholders to implement enhancements and optimize the CRM system over time. Reporting and Analysis: Create and maintain dashboards and reports to monitor key performance indicators (KPIs) related to customer engagement, sales, and marketing effectiveness. Utilize analytics tools to derive insights and make data-driven decisions. Qualifications: Proven experience in CRM administration and management. Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, Adobe, Oracle, Clever tap, Microsoft CE, HubSpot or Similar). Strong project management skills with a focus on delivering projects on time and within scope. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively across departments. Thanks & Regards, Ankita Ghadigaonkar Assistant Manager Human Resources M: 88283 00920 E: ankita.ghadigaonkar@orra.co.in A: HOUSE OF ORRA, Plot B26, off New Link Road, Andheri (W), Mumbai 400053
Posted 3 months ago
5 - 7 years
5 - 9 Lacs
Pune
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Emarsys Customer Engagement Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BTech BE Summary :As an Application Developer for Packaged Application Development, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP Emarsys Customer Engagement. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Design, build, and configure applications using SAP Emarsys Customer Engagement to meet business process and application requirements. Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements. Develop and maintain technical documentation related to application development. Provide technical support and troubleshooting for applications developed. Professional & Technical Skills: Must To Have Skills:Strong experience in SAP Emarsys Customer Engagement. Good To Have Skills:Experience in other SAP modules such as SAP CRM, SAP Marketing Cloud, and SAP Sales Cloud. Experience in designing, building, and configuring applications using SAP Emarsys Customer Engagement. Strong understanding of business processes and application requirements. Experience in developing technical documentation related to application development. Experience in providing technical support and troubleshooting for applications developed. Additional Information: The candidate should have a minimum of 5 years of experience in SAP Emarsys Customer Engagement. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using SAP Emarsys Customer Engagement. This position is based at our Pune office. Qualifications BTech BE
Posted 3 months ago
5 - 10 years
13 - 14 Lacs
Mumbai
Work from Office
JOB DESCRIPTION We are looking for someone to be responsible for the development and maintenance of Salesforce applications focused on Marketing cloud. Your primary focus will be custom Salesforce development, campaign specific Support and integration of services. You will be working with other engineers and Marketing team on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. EXPERTISE AND QUALIFICATIONS Responsibilities Translate functional requirements into technical requirements Mentor Junior team members Design and build high-performance, reusable, and reliable Apex code with best practices Take ownership of project work and develop relationships (should be a confident self-starter) Identify bugs and align with requirements during debugging Write test classes for the class that you develop and ensure more than 80% code coverage Test bug fixes to make sure they work as per requirements, then deploy them to production Should handle a junior team. Skills and Qualifications 4+ years of experience in implementing Salesforce Marketing cloud and campaign specific development. Should be expert in developing AMPScript and configurations for requirements Must have expertise in writing SQL queries Good understanding in configurations, customisation, Apex, Lightning, LWC Good understanding of overall SFDC ecosystem & Flows. Understanding of HTML, CSS, JavaScript, JavaScript framework such as jQuery, etc. Good problem-solving skills and the ability to give optimal solutions Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles, and reports. Bonus: SFDC hand on experience in LWC, APEX.
Posted 3 months ago
3 - 8 years
5 - 11 Lacs
Pune
Work from Office
Job Title SAP Marketing – Emarsys Cloud Consultant Responsibilities As SAP Marketing – Emarsys cloud consultant one will be involved in delivering end to end SAP implementation from offshore. As an SME in this space Consultant need to collaborate with customers, other consultants and core stakeholders to understand user requirements; assess available technologies, recommend solution options according to the customer’s processes and requirements; ensure design and realization of SAP Marketing / Emarsys solution is fit for purpose and delivered against stated business requirements. Technical and Professional Requirements: 3+ years of experience with minimum 1 SAP Marketing or Emarsys implementation project experience. Planning and executing Implementation / Integrate / Support activities with respect to SAP Marketing / Emarsys Cloud. Create and conduct presentations/workshops/demos on system functionality to the client Customizations in SAP Marketing / Emarsys Cloud. Integration tasks of the SAP Marketing / Emarsys Cloud with other SAP, SAP Cloud and Non-SAP applications and able to work with APIs. Segmentation and Campaign management, content management, Data Upload. Marketing Resource Management, Marketing Lead Management, In-depth Marketing Analytics. Work with Odata/Standard APIs, enhancements and building custom OData services. Extensibility and adaptation in SAP marketing / Emarsys Cloud. Preferred Skills: Technology->SAP Functional->SAP C4HANA->SAP Marketing Cloud Educational Requirements Bachelor of Engineering Service Line Enterprise Package Application Services * Location of posting is subject to business requirements
Posted 3 months ago
3 - 5 years
3 - 8 Lacs
Bengaluru
Work from Office
Build, execute, deploy and monitor campaigns using Adobe Campaign in multiple channels, including email, SMS, digital, and direct mail Provide forecasted volumes in campaign requirement sessions understand JS in Adobe Campaigns and APIs Apply business rules, inclusions, exclusions and guide segmentation. Collaborate with client team to set up email, and SMS creatives using standard templates in Adobe Campaign Classic. Coordinate with the Client stakeholders to receive campaign files, validate HTML is rendering accurately in the Adobe Campaign template and personalization attributes are correct. Perform QA on audience and creative to ensure the right customers are receiving the correct campaign content and the defined mandatory checks for all email creatives are completed before scheduled/manual deployments. Perform Audience file validation against the specific creative to confirm correct set of customers is receiving the campaign. Perform checks on the creative for design, layout and preview with the actual populated data. Perform rendering validation across multiple operating systems and device types Scheduling and launching campaigns after all QC steps are performed. Track deployment details and schedules per requirements. Report bounces, undeliverable, unsubscribes and invalid email addresses and maintain a list of undeliverable emails and perform checks against the list prior to each deployment High-level understanding of databases from Customer data to Campaign data level Understanding of data flows and ETL/workflow schedules Hands-on experience in SQL, Oracle, or another relational database for building package triggers Monitoring system health, providing input for the application server and providing database server clean-up activities Monitor automated campaigns Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate or postgraduate with 3 to 5 years of relevant work experience in marketing automation/ marketing cloud platforms and digital marketing with certification in Adobe Campaign Business Practitioner level. Adobe, SQL, MS Office Project management skills by collaborating with key stakeholders.
Posted 3 months ago
3 - 9 years
0 Lacs
Bengaluru, Hyderabad, Gurgaon
Work from Office
Salesforce Marketing Cloud Developer Looking for a world of opportunities and a fulfilling career? We are a creative digital consultancy. We combine leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for. That means, our clients can bring us their biggest challenges, knowing we have what it takes to bring a business vision to life. Work You’ll Do Practitioners will integrate and learn from talented colleagues who have focused around core domains that we may not have had visibility into. Our move towards integrated solutions demands that everyone adopt a growth mindset and invest in expanding their understanding of what we bring to the marketplace. Practitioners will be able to develop skills in a Portfolio that represents the unification of the some of the most diverse, globally recognized brands and businesses in the organization—an exciting opportunity for their career development. Has excellent communication and interpersonal skills The Team The Customer & Marketing Offering Portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients. We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves. Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios. We serve our clients through the following types of work: Cross-channel customer engagement strategy, design and development (web, mobile, social, physical) eCommerce strategy, implementation and operations Marketing Content and digital asset management solutions Marketing Technology and Advertising Technology solutions Marketing analytics implementation and operations Advertising campaign ideation, development and execution Acquisition and engagement campaign ideation, development and execution Agile based, design-thinking, user-centric, empirical projects that accelerate results Qualifications and Experience: Engage/ lead teams to execute projects and be the key interface to end users Analyze and identify gaps in functional/business requirements and should be able to effectively communicate this to both Business and Functional analysts Architecting requirements, analysis & providing marketing insight in other phases across existing and identified marketing programs ensuring delivery on planned value Playing a key liaison role during technology implementation, providing direction and requirements clarity and testing new and enhanced capabilities, prior to release into production Analyze, estimate and recommend solutions with in-depth understanding of customer landscapes Should be able to assess the impact on technical designs caused by changes in functional requirements Develop end-to-end marketing automation solution leveraging contact builder, email studio, automation studio, journey builder etc. Build/configure integration between Salesforce Marketing Cloud and CRM/other application using MC Connector/Middleware/SOAP/REST based solution Trains/mentors other practitioners on Salesforce Marketing Cloud and help build Deloitte marketing capabilities, thought leadership and assets Maintains alignment with Salesforce Marketing Cloud development best practices Required: Understand functional requirements and should be able to develop technical design using standard patterns and be able to communicate the same effectively to the team members. Minimum of 3-5 years of experience on Marketing Cloud/Eloqua or similar marketing platform Should have very good technical problem solving skills. Ability to analyze and identify gaps in functional/business requirement and should be able to effectively communicate with both Business and Functional analysts on the same. Ability to assess the impacts on technical design because of the changes in functional requirements. Ability to perform independent quality reviews on the project. Must have deep understanding of different kind of marketing programs in a multi- channel campaign and marketing world Preferred: Good knowledge on Front End skills such as HTML/CSS Good knowledge on SQL,SSJS, Ampscript, Execution of A/B Testing. Experience/ knowledge on tools such as Litmus/Email on Acid Experience on similar marketing platforms such as Pardot or Adobe Marketing Cloud would be plus
Posted 3 months ago
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